Eric Heise Email & Phone Number

Boston, Ma, Us

London, Uk, Gb

Performing as Lead Senior Project Manager for Applications project overseeing 58+ applications project managed by four project managers for a LifeCycle remediation project with an American financial services corporation with services located globally (State Street Bank and Trust). • Technical Debt Practice Lead• Managing day to day escalations and risks with projects in progress.• Managing strategy and planning with project teams to develop scope and execute application migrations on projects. • Interacting with Senior Management to communicate application migrations and scheduled infrastructure events, escalating risks and issues, and managing exceptions. • Coordinating with PMO organization for reporting and project management best practices.Applications Project Manager2018 - 2020Reporting Senior Data Center Consultant for enterprise production environment at a financial services and bank holding company. • Performing as Lead Technical Project Manager for LifeCycle Management Project, driving IT Transformation in an American financial services corporation. • Managed application migrations project consisting of application refresh, cross platform migration, Database migration, middleware and messaging migrations.• PMI practitioner for PMO Governance, project and program management. • Program focuses on End of Life / End of Services components in global Datacenters. Primarily responsibilities are on the financial Applications that facilitate global currency transactions and are deemed in scope for compliance remediation.

Boston, Ma, Us

Performed as Senior Project Manager for Infrastructure Engineering, leading medium size to very large complex project teams, with multiple stakeholders and multi-million-dollar rollouts. Managed teams from Infrastructure Engineering, Software Development, Legal, Finance, Security, Network, Storage, Compliance, Site Reliability, DevOps, Database and Distributed Systems, IT. Projects include:• General Data Protection Regulation (GDPR) European Union regulation.• Multiple Datacenter build outs with full migration of StoreFront production, developer environment and corporate IT to new location and infrastructure. Drove project to on-time / on-budget completion with decommission of legacy space.• Domain build and migration of all corporate users and computers to a new domain. Migration included 13k employees.• Production build out of Google Cloud Platform presence. Included four new datacenters to support StoreFront production resources. • Led Infrastructure team on development environment improvement project to increase dev landscape for internal customers and bring it up to standards that met needs of Software Engineering as to performance and scalability. • Proof of concept for new Network out of band solution.• Led external infrastructure teams to integration new Warehousing and Call Center tools to improve business productivity.

Boston, Ma, Us

Led project teams across broad technical, financial and business disciplines. Focused teams on business objectives and tracked progress to ensure project milestones were completed on time, on budget and with desired results.• As lead Project Manager for Global Operations, managed three direct reports - two Project Managers and one Technical Writer, with project oversight for activities of 60+ Engineers.• Remediated inconsistent and costly site builds by creating consistent workflow; documented project plans to detail small sign up site and full datacenter build; recorded processes, timelines and risks; defined team tasks; and established cross-functional unity. Datacenters were then built remotely with minimal hands on. • Defined processes and tools best suited to each project. Moved between agile and waterfall approaches depending on project specifics and client goals, creating detailed project road maps, plans, schedules and work breakdown structures.• Managed acquisition integration projects across product lines and technical groups. • Consistently exceeded expectations at each quarterly review and achieved outstanding rating for annual reviews.

Boston, Ma, Us

Reporting to Operations, assigned to manage all Operations projects, including datacenter relocations, remote datacenter builds, sign up site builds, production site operating system conversions and vendor relations.• Reduced datacenter buildouts from six-month deployment to 90 to 120 days from contract to full deployment.• Sign up site buildouts were decreased from two-month problematic projects to three-week fully operational sites.• Served as DevOps liaison to ensure connection and collaboration.

Boston, Ma, Us

• Developed consistent documentation for Operations and Engineering staff regarding all Network and Operations processes, policies, and procedures.• Mentored Operations and Engineering teams to contribute to consistent documentation and move away from the tribal knowledge model.

Cambridge, Ma, Us

Technical Writer reporting to Professional Services, assigned to document their XAPPS development modules. These modules are additional applications clients request beyond the core ATG product, and work in conjunction with ATG’s commerce suite of tools in order to present a better commerce experience for both the retailer and the customer.

Round Rock, Texas, Us

Technical Writer reporting to the New Technology Group product group and working with the LifeLine software team that develops Consumer and Small Business products for the Iomega product line. These products include storage hardware and data management software. Responsible for Help documentation, Solution Guides, and release notes used in the Iomega StorCenter products.

Redmond, Washington, Us

Writing developer manual for the Video-on-demand Framework Flash application for the Wii Gaming system.

Sunnyvale, Ca, Us

Yahoo! acquired Maven Networks in February 2008.

Us

Yahoo! acquired Maven Networks in February 2008.

Us

Reporting to Product Marketing & Management, maintained all technical and product documentation for a marketing leading transaction platform selling digital service at retail. • Responsible for API documentation for new technology written in C# and XML. • Developed customer documentation in RoboHelp and MS Word.• Created Connect Platform documentation, Merchant Site documentation, and sales documentation for internal and external audiences• Responsible for creating policies for Payment Card Industry Data Security Standards audit for Level 1 Service Provider.• Wrote systems documentation for internal audiences using web-based collaborative system (ZWiki). • Developed sales collateral and product descriptions, definitions, and site designs for internal and external audiences.

Hired to write a User’s Guide for a ground-breaking, award winning security vulnerability management tool. • Hired as contractor to write, developed, and create for the initial release of the SmartRisk Analyzer User’s Guide for a security research think-tank. Guide was written in Adobe FrameMaker.• Edited and updated the user’s guide to L0phtCrack 5.

Us

Lead Writer in Telecommunications Engineering organization. I wrote API manuals, User Guides, Reference manuals, and release notes in Adobe FrameMaker for a Developer audience in a product written in C/C++.• Lead Writer for Engineering consulting group and sales tool whose sole purpose is to win new customers. Prepared group documentation, customer documentation, ISO documentation and team project correspondence.• Project leader for a fax board evaluation.• Team Leader for Documentation Convergence project and Publications Group, including relations with Print vendors, construction of new manual templates. Managed Publications for the Netaccess Series product line, including schedules and daily group business• Daily activities included researching, writing, editing, releasing and publishing manuals for a developer audience• Maintained and controlled publications library, electronic media and online documentation and publications for FrameMaker and HTML formats of publications

Netaccess was purchased by Brooktrout, Inc in July 1997, and remained an off-shoot until November 2000 when Brooktrout consolidated all their divisions into one company.

Us

Xircom Systems Division was spun off as Netaccess, Inc. in October 1996.

Bachelors Of Arts, Communications, English

Bachelor Of Arts (B.A.), Communication And Media Studies