• Responsible for the management of four (4) direct reports. The Client Services Manager who supervises the work of Client Services Counselors, the Contract Monitoring Manager who manages all of the subsidy contracts, the Quality Assurance Specialist who is responsible for quality and training standards and the Client Services administrative staff. • Responsible for setting goals for the department, evaluating and manage performance and building and maintaining a talented and engaged team.• Create and maintain a client-centric culture so that our families are and feel supported and ensure the customer service experience of the families we serve is exceptional. To create systems and processes that supports and prioritizes the needs of our families and adheres to the administrative and regulatory guidelines of our funders.• Monitor regulatory, budget, education code, legislative and other policy changes and updates and formally collaborate with Executive Director and agency program directors, and other appropriate senior staff to implement changes and policies. • Formulate, develop, and implement organization wide public policy platform and programs that will contribute to its overall success. • Advise Executive Director and agency program directors, staff and board on public policy development and direction. • Monitor Local, State and Federal Policy issues relating to the agency’s Mission. Develop a public policy platform for the agency and work with policy makers to implement our platform. Represents the organization to government agencies, community, and the public. Act on the Executive Director’s behalf in policy related matters or perform other duties as necessary. • Work with statewide organizations, workgroups, and key local, state, and federal policy makers to implement our policy platform.

Photographer. Landscape, street, event, portrait, photojournalism. Writer. Contributing writer and photographer to www.SFBay.ca

• Monitors regulatory, budget, education code, legislative and other policy changes and updates and formally collaborate with R&R Director, Subsidy Director, QA Manager, and other appropriate senior staff to implement changes and policies.• Formulates, develops, and implements organization wide public policy platform and programs.• Advises ED, leaders, staff and board on public policy development and direction.• Monitors Policy issues relating to the agency’s Mission. Develops a public policy platform for the agency and work with policy makers to implement our platform. Represents the organization to government agencies, community, and the public. Act on the Executive Director’s behalf in policy related matters or perform other duties as necessary.• Works with statewide organizations, workgroups, and key local, state, and federal policy makers to implement our policy platform.• Collaborates with the development director under the supervision of the ED to develop funding for programs and services in accordance with the goals and objectives of the agency including writing and submitting grants, sharing communications updates and proposals to various funding sources.• Develops regular data collection systems from all CocoKids programs to report outputs and outcomes. Develops and implements program evaluation across the agency Use data publicly and internally to promote, advocate and inform programming.• Completes CDE continuing funding application for our CDE contract renewals each year.• Coordinates outreach, promotion, monitor social media and publicity of programs.• Trains organization staff in advocacy, leadership development and public policy as it relates to the mission of CocoKids• Serves on the Senior management team and assigned management teams• Supervises Outreach staff, coordinates with relevant directors to represent CocoKids at community outreach events and community meetings.

•Responsible for managing staff, services, programs, community outreach efforts, program budgeting and projections•Plan and implement staff development, leadership development and ongoing training plans for staff•Works in tandem with the Executive Director and Board on agency and Statewide public policy planning and direction •Manages agency Subsidy, Resource and Referral programs and reporting to CDE •Works with Senior Staff, ED and Board on strategic planning, branding, and fund development

•Administered and managed multiple Alternative Payment programs•Responsible for conducting intakes, recertifying parents, data entry, maintenance of client files, completion of provider contracts, collection of parent fees, state reporting, payments to child care providers, monthly projections, budgeting, fiscal and data reports•Assisted parents to find child care and obtain other family support services•Supervised, trained, evaluated staff on program implementation, compliance with regulations and leadership development•Worked with Subsidy and Resource and Referral staff to develop parent and provider workshops•Trained and gave technical assistance to Alternative Payment programs throughout the state of California on State regulations, budgeting, projections and child care subsidy software•Advocated to State and Federal Legislators on issues related to child care•Conducted parenting workshops on child care, fatherhood, advocacy, leadership and other related topics•Assisted in agency grant writing process•Ongoing involvement in agency strategic planning and implementation

• Administered federal food program funds targeting family child care providers• Conducted quarterly record monitoring visits, nutrition trainings and technical support for family child care providers• Developed and implemented internal policies and procedures• Responsible for outreach and recruitment of new providers• Updated and maintained 1099 tax data and reconciled bank statement with agency ledger

Advised students, evaluated assignments, produced business department memos, tutored business students, recruited new students and involved in the business department fundraising and evaluation process.

School-age child care teacher responsible for opening and closing the site, supervising staff, communicating with parents, and training teachers. Co-camp coordinator during the summers involved in planning and organizing as well as staff development. Selected Publications and Presentations