Eric Hesse Email & Phone Number

Washington, District Of Columbia, Us

Volunteer position to help older adults with low to moderate income prepare and file their tax returns online, providing them with deductions they may have missed and the refunds they deserve.

Stamford, Ct, Us

Redefined the quality, training, and product documentation standards supporting the global integration ser-vices organization, setting the stage for quality and efficiency increases for on-shore and off-shore develop-ment and support teams. Collaborator with executives and directors supporting the company-wide transformation initiative for technology and process simplification across the key business areas of sales order, order to cash processing, supply chain, client services, procurement, and finance. Established a branded API management framework enabling the monetization of software services APIs while reducing complexity across the I/T infrastructure and consolidation of global I/T functions. • Established new income opportunities through enabling the monetization of SaaS API offerings• Achieved a 20% reduction in production incidents for the organization year over year.• Achieved a perfect score in formal CMMi audits for all audited projects.

Owner and Photographer for local team and individual sporting events (soccer, baseball, tennis, basketball, etc.).

Armonk, New York, Ny, Us

Defined the architecture and design, and managed the development of a web-based world-wide pricing appli-cation utilizing web and database technologies. Defined the architecture and design, and managed the devel-opment of 3-tier client-server production manufacturing applications and client-server imaging, document management, and workflow applications. Influenced the strategic direction for customer solutions and defined manageable projects to achieve customer goals. Managed customer relationships, business process reviews, cross-team interactions, project and technical reviews, and project schedules, staffing, and budgets. • Achieved 100% customer satisfaction rating from the Office of the Chairman and CEO resulting from the on time and under budget delivery of three major IT solutions.• Consolidated multiple disparate pricing applications into a single global solution, resulting in increased staff productivity and a significant reduction in long-term IT-related expenses for the company.• Established a pattern of over 20 successful solution deliveries within the ADVO commercial account, allowing the customer to achieve significant productivity improvements and cost savings within each of their manufacturing facilities across the country. • Generated new revenue streams in marketing existing IT solutions to new customers including the Geor-gia Governor’s office and the State of New York.

Armonk, New York, Ny, Us

Directed the efforts of 70 worldwide project managers in providing project management services at the Sprint commercial account. Managed the forecasting of future project manager services demand while balancing resource capacity through the reallocation of work across different geographic pools. Managed the adoption of the SEI Capability Maturity Model Integration (CMMi) framework across the organization; defined/executed education plans, initiated weekly PM forums to reiterate and discuss key training points, and provided individual mentoring. Established a formal process for measuring and reporting on the timeliness and quality of staff work products, and reported progress metrics to the organization’s senior management team.

Armonk, New York, Ny, Us

Proposed, defined, and managed the development of the IBM ImagePlus/2 Program Product, and directed the development of OfficeVision/2 and Videotex/370 program product offerings. Managed the requirements gathering, staffing, architecture and design, application development and test, end-user documentation development, product packaging, product delivery, and support of these program products over multiple product release cycles. Coordinated activities with IBM Research to transition new technologies into these applications, and engaged external customers to market the use of IBM’s editor and linguistic technologies. Advised developers throughout our division on the proper use of development processes and tools within the areas of application architecture, design, and implementation.