Eric Hesse work email
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Eric Hesse personal email
An accomplished hands-on Master IT Architect with experience in customer engagement, solution definition and development, and delivery and support of application software and worldwide IT solutions. A creative problem solver with proven success in building large scale mission critical applications from the ground up within a variety of industries and domains including media, manufacturing, insurance, finance, and imaging/document/workflow management. Proven success in managing cross-functional development teams on projects with budgets of up to $15 Million and staffs of up to 70 domestic and global resources, across all phases of solution development. Established record of accomplishment for deploying formal process and life-cycle methodologies, and for delivering solutions within all schedule, budget, performance, and quality constraints. Able to present complex technical issues in easily understood terms to a variety of audiences. Certified as a Master IT Architect by both IBM and The Open Group. Core competencies include: • Visionary Leadership • Process/Project Management • Written/Oral Communications • Strategic Planning • Team Building and Staffing • Creative Problem Solving• Customer Relations • Coaching and Mentoring • Service Delivery Management • Enterprise ArchitectureSpecialties: Certified Master IT Architect, OpenGroup Certified Senior IT Architect, IBM Service Delivery Manager, IT and Software Development Manager, Enterprise and Application Architecture, Project/Process Management
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Aarp Tax-Aide Tax CounselorAarp Foundation Feb 2023 - PresentWashington, District Of Columbia, UsVolunteer position to help older adults with low to moderate income prepare and file their tax returns online, providing them with deductions they may have missed and the refunds they deserve. -
Senior Analyst And It Architect, Enterprise Application IntegrationPitney Bowes Feb 2008 - Feb 2024Stamford, Ct, UsRedefined the quality, training, and product documentation standards supporting the global integration ser-vices organization, setting the stage for quality and efficiency increases for on-shore and off-shore develop-ment and support teams. Collaborator with executives and directors supporting the company-wide transformation initiative for technology and process simplification across the key business areas of sales order, order to cash processing, supply chain, client services, procurement, and finance. Established a branded API management framework enabling the monetization of software services APIs while reducing complexity across the I/T infrastructure and consolidation of global I/T functions. • Established new income opportunities through enabling the monetization of SaaS API offerings• Achieved a 20% reduction in production incidents for the organization year over year.• Achieved a perfect score in formal CMMi audits for all audited projects. -
Sports PhotographerJarrel Photography Apr 2002 - Nov 2019Owner and Photographer for local team and individual sporting events (soccer, baseball, tennis, basketball, etc.).
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It Development Manager And Senior It ArchitectIbm Jan 1995 - Nov 2007Armonk, New York, Ny, UsDefined the architecture and design, and managed the development of a web-based world-wide pricing appli-cation utilizing web and database technologies. Defined the architecture and design, and managed the devel-opment of 3-tier client-server production manufacturing applications and client-server imaging, document management, and workflow applications. Influenced the strategic direction for customer solutions and defined manageable projects to achieve customer goals. Managed customer relationships, business process reviews, cross-team interactions, project and technical reviews, and project schedules, staffing, and budgets. • Achieved 100% customer satisfaction rating from the Office of the Chairman and CEO resulting from the on time and under budget delivery of three major IT solutions.• Consolidated multiple disparate pricing applications into a single global solution, resulting in increased staff productivity and a significant reduction in long-term IT-related expenses for the company.• Established a pattern of over 20 successful solution deliveries within the ADVO commercial account, allowing the customer to achieve significant productivity improvements and cost savings within each of their manufacturing facilities across the country. • Generated new revenue streams in marketing existing IT solutions to new customers including the Geor-gia Governor’s office and the State of New York. -
Service Delivery ManagerIbm Sep 2005 - May 2006Armonk, New York, Ny, UsDirected the efforts of 70 worldwide project managers in providing project management services at the Sprint commercial account. Managed the forecasting of future project manager services demand while balancing resource capacity through the reallocation of work across different geographic pools. Managed the adoption of the SEI Capability Maturity Model Integration (CMMi) framework across the organization; defined/executed education plans, initiated weekly PM forums to reiterate and discuss key training points, and provided individual mentoring. Established a formal process for measuring and reporting on the timeliness and quality of staff work products, and reported progress metrics to the organization’s senior management team.
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Application Architect And Project ManagerIbm May 1984 - Dec 1994Armonk, New York, Ny, UsProposed, defined, and managed the development of the IBM ImagePlus/2 Program Product, and directed the development of OfficeVision/2 and Videotex/370 program product offerings. Managed the requirements gathering, staffing, architecture and design, application development and test, end-user documentation development, product packaging, product delivery, and support of these program products over multiple product release cycles. Coordinated activities with IBM Research to transition new technologies into these applications, and engaged external customers to market the use of IBM’s editor and linguistic technologies. Advised developers throughout our division on the proper use of development processes and tools within the areas of application architecture, design, and implementation.
Eric Hesse Skills
Eric Hesse Education Details
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Rensselaer Polytechnic InstituteComputer Science
Frequently Asked Questions about Eric Hesse
What company does Eric Hesse work for?
Eric Hesse works for Aarp Foundation
What is Eric Hesse's role at the current company?
Eric Hesse's current role is Senior Enterprise Architect, Pitney Bowes.
What is Eric Hesse's email address?
Eric Hesse's email address is er****@****ter.net
What is Eric Hesse's direct phone number?
Eric Hesse's direct phone number is +120391*****
What schools did Eric Hesse attend?
Eric Hesse attended Rensselaer Polytechnic Institute.
What are some of Eric Hesse's interests?
Eric Hesse has interest in Service Delivery Management, Collecting Antiques, Sweepstakes, Home Improvement, Sei Cmm/cmmi Compliance, Reading, Sports, The Arts, Golf, Saas Offerings.
What skills is Eric Hesse known for?
Eric Hesse has skills like Enterprise Architecture, Application Architecture, Middleware, Datapower, Websphere, Saas, Oracle, Project Remediation, Data Security, Professional Mentoring, Authentication, Authorization.
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