Eric Heusinger Email & Phone Number

Being a creative thinker and solutions-driven problem solver enables me to help organizations discover opportunities to increase efficiency and improve processes, holistically reshape communications, and implement technology solutions with human-centered design. My passion for community development, capacity building, and thoughtful strategy has been the driving force behind the successful teams and projects I have led for nonprofit and government agencies. As an award-winning small business owner, I developed expertise in operations strategy, program evaluation, marketing, and organizational transformation that has been recognized on television and international press.

Listed skills include Theatre, Public Speaking, Nonprofits, Organizational Management, and 7 others.

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  Manager, Operations Transformation - Government And Public Services

  Deloitte Consulting

  Oct 2018 - Present - Greater New York City Area

  Throughout my time at Deloitte I have managed multiple programs state agencies and internal project, including:CLIENT ROLES:April 2024 - June 2024: State of Georgia, Captive Insurance Org. Design Manager- Leading a current state assessment of GA's Insurance Department (OCI) to provide recommendations for an organizational restructuring and new staffing model for its Captive Insurance DivisionMarch 2020 - April 2024: State of Connecticut, Project Manager- Worked with… Show more Throughout my time at Deloitte I have managed multiple programs state agencies and internal project, including:CLIENT ROLES:April 2024 - June 2024: State of Georgia, Captive Insurance Org. Design Manager- Leading a current state assessment of GA's Insurance Department (OCI) to provide recommendations for an organizational restructuring and new staffing model for its Captive Insurance DivisionMarch 2020 - April 2024: State of Connecticut, Project Manager- Worked with Access Health CT and CT's Department of Social Services to oversee the design, development, testing, and functionality of the state's Health Exchange (HIX). Led a team of 50+ to provide health and dental coverage to 1.25M+ residents in CT. Supported the COVID-19 Public Health Emergency and Federal CMS Unwinding Period initiativesOctober 2018 - March 2020: State of Louisiana, Application Processing Manager- Managed a staff of 50+ who processed Medicaid applications to reduce application bottlenecks and backlogs. Mitigated potential risks for the client- Led a Medicaid agency assessment that resulted in updates to the organizational structure, processes, and office designOctober 2018 - February 2019: State of Louisiana, External Communications Lead- Utilized multimodal communication methods to disseminate information about changes to the state's Medicaid system. Created talking points for Governor Bel Edwards, the Secretary of the DOH, and legislative leadershipFIRM ROLES:January 2019 - Present: 30 Rockefeller Plaza Community Connections Lead-Plan, execute, and manage monthly events for the Consulting practice (3,000+ practitioners), on-site and throughout NYC; manage and approve the use of 20,000 square feet of meeting space at 30 RockAugust 2022 - April 2024 State of Connecticut DEI & Wellbeing Lead- Manage a team of DEI & Wellbeing Project Champions to provide the account of 350+ practitioners with monthly DEI & Wellbeing activities and training opportunities Show less