Eric Tyler Hickes Email & Phone Number

Atlanta, Ga, Us

Atlanta, Ga

Systems Administrator, Multi-location site management (FL, GA, NC)• Responsible for Azure infrastructure build-out• Manage enterprise level Hyper-V & VMWare infrastructures• Responsible for 24x7 monitoring & support for on premises & cloud-hosted infrastructures• Ensure health & integrity of all hardware, servers and systems• Implemented proper backup, encryption & GPO policies• Responsible for time sensitive VLAN changes through-out several sites• Maintain, manage & update large area Avigilon camera system

Southeast Us

Project Manager, Managed Services Group • Active Directory migrations for single and multi-office locations throughout the Southeast• Responsible for on call support for locally & AWS cloud-hosted customers• Ensured health & integrity of all hardware, server and systems located in Colo datacenter • Implemented proper backup, encryption & GPO policies to ensure HIPAA compliancy• Configuration & proper deployment of SonicWall and Sophos edge devices • Handled PM & Imaging system upgrades as well as SQL migrations and DB merges • Clear understanding of operation and configuration of 2D & 3D intraoral/pano x-ray systems

Greater Atlanta Area

IT Setup & Support • Responsible for setup and testing of IT & LAN at healthcare tradeshows throughout the country • Assist in configuration and setup of multi-panel LED video wall displays • Ensured data captured was written to correct SQL tables and formatted appropriately • Maintained/monitored iPad fleet which was deployed on the show floor

Duluth, Ga

Development & QA Testing •Spent 3 weeks in Vietnam office with development & QA teams to evaluate, rewrite and test processes & procedures •Combined ACOM, IIS & SQL components to increase rollout efficiency •Work closely with local and remote DEV and QA teams to ensure software reliability and stabilityProject Management / Implementation•Responsible for developing and maintaining key customer relationships•Ensured HIPPS compliant encryption/storage of PHI data •Coordinate, document and manage all aspects of implementation lifecycle•Provide on-going consulting & support to the client as neededPre-Sales Support •Support sales team in the achievement of assigned revenue targets •Assist the sales team in qualifying potential customers/prospects•Determine customer needs in both pre-sale and post-sale scenarios•Assist in the continuation of sales cycleTechnical Support Team Leader •Handle all top level hardware, software and automation issues •Maintain contact and coordinate with field technicians •Responsible for emergency after-hours and onsite critical support as needed •Handle complex data issues including Access & SQL db investigation and correction

Greater Atlanta Area

Senior Technical Supporto Responsible for service and support of high level and critical customerso Maintained constant contact with customers to ensure level 1 issues were resolved within the given timeframeo Responsible for identifying and correcting connectivity issues (TCP/IP, FTP)o Maintained network and server reliabilitySoftware Training and Post Implementation Supporto Trained new and existing customers on software and POS equipmento Ensured customer expectations were met once implementation was completeo Acted as liaison between field reps, engineers and customerso Prepared and presented weekly updates to management and division

Greater Atlanta Area

IT and Software Consultanto Responsible for the selection of corporate computer systemo Trained employees on desktops and various softwareo Designed, setup and maintained 10 user Ethernet networko Investigated and corrected all software, desktop and LAN issues

Greater Atlanta Area

Inside Sales Representativeo Consistently met or exceeded sales quotas by the sale of cellular equipment and serviceso Achieved top sales status for Atlanta Regiono Developed and maintained customer relationships

Greater Atlanta Area

o Unloader – Responsible for unloading trailers within a given time frameo Team Leader – Responsible for a team of nine sorterso Trainer – Responsible for properly training new employeeso Driver – Responsible for timely pick-up and delivery of priority air parcels