Erich Muller Email & Phone Number

Ireland

Acting as the technical face of Daktronics throughout the customer lifecycle from influencing the customer early in the sales process to supporting them through integration and acceptance.• Help win orders by working with the sales teams to identify and promote product solutions. • Review customer requirements, working directly with customers to understand their needs. • Influence customer specifications to align with Daktronics capabilities. • Determine potential product solutions to meet customer needs. • Collaborate with the sales teams to evaluate various solution options and determine the best options that fit the needs of both customers and Daktronics. • Develop product solution concepts and documentation as needed for tender responses and other customer submittals with an appropriate level of detail. • Liaise between customers and design and manufacturing teams to resolve any technical questions or challenges that arise during fulfilment. • Provide technical support during project fulfilment, operation, and support. • Support project managers by supporting any technical interactions with the customer. • Perform design reviews with customers, including compliance checklists, first article units, and other detailed design documentation.• Identify and share observed market trends that may influence future product development activities. • Support product owners and product managers by bringing customer perspectives to product development definition, planning, and prioritization activities.

Ennistymon, Co. Clare, Ireland

Daktronics are the world's industry leader in designing and manufacturing electronic scoreboards, programmable display systems and large screen video displays.I had the responsibility of being product owner for our software group serving our international markets for mass transit applications. My main areas responsibility were:• Provide technical sales support to our Sales and Marketing group. • Assist external integrators and end customers with software solutions. • Product Owner for our Mass transit software application • Software product management for our international markets• Plan and Prioritize contract and product developments utilizing Scaled Agile Framework • Lead the integration of software applications with wider corporate platforms.• Represent the software group at tier meetings• Supervise software developers• Lead interface to Manufacturing, Service and Sales• Leading the introduction of SAFe (Scaled Agile Framework) to the software team in Ireland

Ennistymon, Co. Clare, Ireland

Data Display was a world leader SME specializing in the designing and manufacturing electronic displays for the mass transit and ITS markets. Data Display was acquired by Daktronics in 2015. My responsibilities as software development manager included:• Provided technical support to our sales and marketing teams by working directly with customers.• Contributing to tender bids by providing technical content and costing. • Working closely with system integrator and end customers to advise on best solutions. • Product Manager for our display management software• Lead interface to internal and external customers• Lead interface to Service and manufacturing departments• Managed a team of software developers • Cleared obstacles for the software development team.

Ennis, Co. Clare, Ireland

Teleca Ireland/Sigma Softlabs Ltd. was a software contract company bases in Ennis, Co. Clare. Sigma Softlabs provided software contract services to various customers but primarily Ericsson System Expertise. Working as a senior software engineer with responsibility for developing requirements, high level design. Working closely with customers to understand their requirements and directing software development to implement and deliver solutions.

County Cork, Ireland

Initially worked as a C++ developer working on Motorola’s network management platform for GSM and GRPS systems. I then moved to the system requirements group where I worked with a team gathering requirements for feature enhancements to the Motorola network management system.

Shannon, Co. Clare, Ireland

Tellabs Limited | Shannon, Co. Clare, Ireland | March 1996 > June 1998C++ Developer working of full lifecycle model. Developing software for Tellabs Telecoms Switches. primarily developing using C++

Athlone, Ireland

C++ Developer working of full lifecycle model. Developing Network Management Software for software for Ericsson’s AXE switches.

Master Of Engineering - Meng, Ai/Fuzzy Logic

Postgraduate Diploma In Computer Engineering, Computer Engineering, 1'St Class Honours

Bachelor Of Engineering - Be, Electrical And Electronics Engineering, 2:1

Ncea Diploma In Electronics, Electrical And Electronics Engineering