Eric Nilson Email and Phone Number

Responsible for the daily operations, performance and security of Shure’s infrastructure services, including data centers, public cloud, SaaS, servers, networks, storage, endpoint, mobile devices, backup and recovery.• Manages and develops a global team of system administrators to support IT infrastructure services.• Ensures proper management, maintenance, provisioning and monitoring of all production environments.• Continuously improves infrastructure performance across all data centers and services.• Manages change initiatives in a systematic manner to ensure systems availability, performance and reliability.• Leads Global IT Infrastructure Change Management and Problem Management teams.• Identifies and evaluates alternate technical solutions, provides recommendations for the use of new and existing technologies.• Manages internal infrastructure projects that require cross-department resources and coordination.• Assists with selection of appropriate third-party vendors based on established qualifications and manages partner resources and their deliverables.• Negotiates and writes proposals and statements of work for initiatives requiring vendor assistance.• Manages infrastructure hardware and software purchases.

-Coordinate Data Center expansion for global operations.-Oversee complex projects to ensure project deadlines are achieved.-Develop vendor relations, maintain price lists, forecast needs based on lead times.-Work with sales teams to ensure space availability and scheduled growth based on forecasting.-Ensure Industry Best Practices are being followed in all Data Centers.-Ensure company SLA's are being meet.-Maintain internal knowledge base and develop new troubleshooting techniques.-Develop new procedures and policies for Data Center Operations.-Inter-department communication and coordination for complex deployments and issues.-Interview and vet candidates/new hires.-Oversee day to day Data Center Operations.-Streamline workflow to improve efficiency.-Provide path to resolution all employee to employee issues.

•Oversee the maintenance schedule of over physical 10,000 servers.•Server break fix solution expert.•Maintain internal knowledge base and develop new troubleshooting techniques.•Provide new employee training.

Non paid charity work providing web site design and maintenance, consultant on technological upgrades. Provide hosting environment and server maintenance. Disaster recovery.

Maintain, test and repair communications equipment. Maintain and integrate MI computers and networks. Assess and extract data from fixed, portable and wireless storage/communication devices. Perform pre, during, and post-mission operational checks on MI aerial platforms, sensors, and systems. Maintains HF, VHF, UHF, and microwave frequency receivers, processing and storage equipment, computer peripherals, antennas, modulators, demodulators, multiplexers, demultiplexers, signal monitors, and direction finding associate with electronic warfare/intercept system. Prepares maintenance forms and records. Makes detailed test on electrical and mechanical equipment using multimeters, oscilloscopes, signal generators, spectrum analyzers, wire diagrams, logic and signal flow charts, technical manuals, troubleshooting charts, performance aids, schematic. logic diagrams, and other measurement and diagnostic equipment.Maintain electronic warfare/intercept receivers, processing and storage equipment and computer peripherals. Diagnoses unusual and complex malfunctions in electronic warfare/intercept Systems and equipment located at fixed station, remote sites and Army depots. Operates automatic and special test equipment to perform Wow and Flutter Test, Harmonic Distortion Test, Wave Ratio Measurement, DC Resistant, Impedance Mismatches, Reflectometry Test and other distortion test to isolate faults and takes corrective action to assure equipment fidelity. Supervises lower grade personnel in the performance of their duties and assists in conducting formal and informal SOJT programs. Performs as assistant instructor at the service school.