Lead for all phases of PPP 1st round forgiveness processing; 2nd round application processing; facilitated coordination with outside referral sources. Served as the lead help desk for PPP applicant portal issues.Assisted with maintaining visual media, including external digital sign, lobby screenAssisted IT Officer with Helpdesk responseServed as project analyst working with the technical installation, implementation, and training for both team members and customers. Projects included “scanners”; imagining projects.I am creating dynamic forms to increase process efficiencies.

Conducted help desk sessions with residents to troubleshoot issues on personal computers, cell phones, and tablets.Assisted Associates and directors with computer issues and informally train them as needed. Responsible for maintaining the proper function of in-house interconnected entertainment and sound systems. Responsible for completion of an assessment of resident social, physical, spiritual needs to best identify programs to encourage them Regular communication with families about resident engagement in programming and any changes in the level of resident engagement and providing recommendations for additional support if needed. Manage all aspects, maintaining department budget and inventory of all purchased supplies. Creation of a team that facilitates a large variety of programming daily. Achieved through training and education to facilitate growth from within the company.Responsible for recommending services to residents for transport or if additional assistance is needed to maintain an independent lifestyle.

• Joined management team as part of pre opening team• Ensure a “Robust” calendar for three communities; Independent, Assisted,and Memory• Supervised a team of three life enrichment assistants• Mange monthly budgets to ensure thrifty spending of budget for maximum engagement of residents• Coordinate the transport of residents to medical and dental appointments• Create relationship with local schools for intergenerational programming• Develop polices and procedures for volunteers and performers

Independently run daily meaningful engagement. Plan monthly calendars. Ensures and maintains best practices in daily activities. Create engagement opportunities such as; male oriented engagement, development of music based therapy program using open source programs for cost effectiveness. And a variety of small group and large group activities.

Hire and train staff. Ensure proper standard operating procedure while maintaining a fun and productive work environment. Work individually and with a management team to ensure a customer comes first attitude from all employees.

Facilitated one-on-one and group activities for long term care Veterans, completed assessments and assisted with programming, managed care plans wrote progress notes. Utilized a digital medical file system for tracking patients. Worked closely with memory care patients to ensure the highest quality of life.