Eric Hodge Email & Phone Number

Boston, Ma, Us

Managed two teams totaling 12 direct reports, fully remote and distributed, while acting as teams’ scrum master. Planned sprints, managed engineering roadmap, and tracked progress against deliverables. Transformed team plagued by infrequent delivery and work-in-progress into team recognized for consistent, reliable delivery on time and scoped to requirements. Introduced a rigorous Agile process focused on continuous, incremental delivery, with regular checkpoints.Developed financial model of team’s products, identifying a low-gross margin issue in a legacy product. Presented findings to CEO and CTO, resulting in a stop-sale order to minimize negative Cost of Goods Sold (COGS) impact.Maintained strongly positive operational metrics for teams (bugs, customer escalations, performance SLIs, inter-team work request responses, etc.)Pushed back on leadership rollout of Agile anti-patterns. Provided feedback on concerns and alternative mechanisms to achieve similar outcomes while maintaining consistency of Agile practice.Owned numerous production incident retrospectives, leading team to review events resulting in incidents, digging into root cause and follow-up actions to take to prevent future incidents. Presented incident key learnings to full-company operations meeting, providing shared-learning opportunities.Addressed instances of under-performance within teams. Delivered constructive feedback and coaching with clear expectations and held employee accountable for results. Separately, identified a values misalignment with another report. Provided mentoring and coaching.Lead teams with empathy. Cultivated a team culture of safety, where team members could express concerns, share experience gaps without feeling imposter-syndrome, give their manager feedback, and feel safe in their identities.

Milford, Ma

Managed three teams comprised of 19 direct reports, delivering software against multiple value streams.Drove delivery on key strategic initiatives by implementing a new approach to objectives, increasing focus on product quality, on-time delivery, and greater accountability.Identified and resolved low performance in an offshore consultancy team, resulting in higher quality deliverables and better morale for both teams.Weighed competing priorities and established direction, balancing business goals with internal and external dependencies.Represented Waters software development at university partnership event, identifying opportunities for future strategic partnerships and direct college recruiting.Hired new team members to fill needs identified by strategic workforce plan. Performed interviews, delivered offers of employment, and on-boarded new hiresDeveloped training plans to fill knowledge gaps and actively managed knowledge within the teams, established and executed succession plans to maintain business continuityCommunicated bi-directionally with my teams – sharing business strategy and critical information and holding regular feedback sessions to be shared with upper management. Coached all levels of direct reports from Junior Software Engineers through Principal Consulting Architects on career development, interpersonal conflicts, and building professional networks through regular one-to-one meetings and personalized development plans.Modeled commitment to continuous improvement through regular solicitation of feedbackHeld team members accountable to job standards, providing positive feedback and having critical conversations as appropriate to develop or maintain performance.

Milford, Ma

Lead scrum teams through Agile ceremonies, demonstrating core Agile concepts. Worked with product owners and teams to deliver on highest priority stories.Mentored new outsourcing team in Agile practices, while driving project as technical product owner. Recognized a need for up-front investment in mentoring, resulting in a successful project.Acted as development liaison to product team for multiple product releases: provided defect reports to program team, performed defect triage, ensured process traceability, and coordinated efforts across development teams.Provided feedback to team on sprint deliverables and held members accountable for sprint work.Coached team members by identifying areas of improvement and providing constructive feedback.Tracked team morale, identifying issues and solutions. Collaborated with engineering managers to implement solutions towards morale improvement.Identified under-resourced teams and communicated staffing needs to engineering manager.Drove continuous improvement through Agile retrospectives, tracked and analyzed team metrics to identify inefficiencies to streamline and increase velocity.Evangelized adoption of Agile at all levels of organization, including promotion of aggregation meetings such as scrum-of-scrums and retro-of-retros.Established a development conference training budget by working with Senior Director of Engineering to identify learning opportunities in multiple disciplines, while implementing a knowledge sharing plan to disseminate information.Created product virtualization requirements by working with marketing to identify customer needs and performance expectations. Worked cross-functionally with evaluation to validate requirements and performance prior to delivery.Managed development of in-house automation infrastructure. Developed test automation that significantly reduced manual testing efforts within the product, while improving quality of builds delivered to evaluation.

Hopkinton, Ma

Lead a team of four individual contributors to implement and deploy a new unit testing environment to entire product development groupIntegrated unit testing with development environment and provided coverage reporting to Director of Engineering.Lead a team responsible for testing virtual edition of cloud-based enterprise storage product with advanced features of VMWare VSphere enabled. Developed and executed test cases specific to advanced features of VSphere, gathering and reporting results to product management and upper engineering management.Collaborated with product management to determine appropriate levels of VSphere feature support based on findings of virtual edition testing.Implemented disk management functionality in latest release of EMC’s cloud product critical to system serviceability, stability, and management.Provided code enhancements, fixes, and addressed common code vulnerabilities using Coverity and valgrind.Validated code changes on multiple platforms, including several generations of hardware as well as virtual machines.Introduced Jenkins continuous integration environment to engineering team, providing prototyping for integration with existing development tools, including Bugzilla, SVN, and Unit Testing, ultimately leading to adoption of the environment.Proposed and established engineering dashboard monitor across three development sites distributed globally, providing quick access to key engineering, release, and support statistics. Created virtualized cloud-based enterprise storage system, utilizing VMWare VSphere and ESX products, qualifying virtual edition product for feasibility and scalability in customer virtual datacenters.Built, qualified, released, and managed evaluation edition of virtualized cloud-based enterprise storage system throughout product lifecycle, opening new revenue streams by distributing to potential customers.

Millis, Ma

Designed, programmed, and tested new features in company’s flagship software product Assured quality of company’s software products by designing and executing standardized testing suitesWrote technical documentation for software validation in compliance with FDA requirementsDesigned new content and updated existing content for company web site and online storeFurthered company sales potential by utilizing online and traditional marketing toolsPerformed general computer maintenance, hardware and software upgrades, and networking

Master Of Software Engineering, Software Engineering

Courses in Software Engineering, C++, Computer Networks, Embedded Systems, Unix Tools, and IT Management. 3.92 GPA

Bachelor Of Science, Computer Science

Activities and Societies: Dean's List, Google Campus AmbassadorIn Software Engineering Project Management, I: Mentored team.