Eric Hoke Email & Phone Number

Spokane, Wa, Us

Tinley Park, Illinois, Us

Novi, Mi, Us

Fortifying your business through unique payment experiences

♦ Recruited to build and expand the integrated software vendor (ISV) channel. Senior manager leading the transition and rebrand of Direct Connect to Paragon, including the company's relaunch as an integrated payments platform focused on ISV strategy and partnerships. ♦ Achieved 250% merchant growth through the ISV channel. Increased ISV production by 50% while reducing annual attrition by 5%. ♦ Negotiated partner and customer agreements and oversaw vital client relationships with partners spanning Donor/Campaign Management, Behavioral Health/Practice Management, Beauty Health & Wellness, Family Entertainment Centers, and Sports Management.♦ Partnered with Product Management, IT, Legal, Finance, and Executive Steering Committee to plan and launch a frictionless boarding and PayFac model. ♦ Coordinated with Marketing to promote the Paragon brand and drive market awareness.

San Mateo, Ca, Us

Vice President Channel SalesRecruited to Senior Management staff after completion of Qualpay's Series A funding round. Developed sales tools and ongoing training for partners and provided extensive sales support to increase the number of joint customers.

Director of Integrated Payment Systems – Channel Partners♦ Spearheaded the development and maintenance of strategic partnerships and channel account relationships with software vendors, including ISV, POS, and PMS channels. ♦ Grew the ISV channel from fewer than 20 to over 150 partners, with a MID increase of approximately 250%.♦ Signed 12 of Element's Top-20 partners in verticals encompassing Spa/Salon, Specialty Retail, Membership Management, Dry Cleaning, Field Services, Auction, Auto Rental, Pest Control, Medical Practice Management & Family Entertainment Centers.

Silver Spring, Md, Us

Devised, sold, and implemented new POS/PMS partnership and reseller programs.

Director of Business Development | 2003 to 2006♦ Promoted to report directly to the CEO with responsibility for all aspects of sales and business development, including forecasting, qualifying, quotas, contract negotiation, and overall company growth. Supervised a team of 10 vertical sales managers, senior sales staff, and junior associates, acting as both mentor and manager.♦ Led revenue increase of over 50% annually, directing Shift4's entry into new industries such auto rental, golf, and restaurant, turning a profit within these verticals within 6 months.♦ Oversaw the proposal, pitch, and negotiation process, winning customers with contracts worth $50,000 to $5,000,000. Key accounts won include Choice Hotels, Harley Davidson, Shari's Restaurants, and Louis Vuitton.Strategic Partnerships | 2001 to 2003♦ Managed and developed reseller & vendor partner channel program for POS and PMS providers; grew partnerships to represent 60% of new customers.♦ Created three different programs to attract the widest variety of sales channels – Resellers, Development Partners, and Sales Agents – each requiring a different level of involvement in the sales process and each offering additional revenue sharing opportunities.♦ Negotiated agreements with CEOs at leading point-of-sale systems companies in the US and Canada, increasing Shift4's vendor partner and reseller base by over 500%.Manager, Installations & Training | 1998 to 2001Tech Lead, Customer Support Representative | 1997 to 1998

Management Information Systems

Business Management