Eric Hoover Email & Phone Number

I take the time to understand customer problems and solve them with technological solutions. I work on technology solutions that matter to the customers and make a difference to the organization. To accomplish this, I seek to understand the problem first, I keep the end goal in mind, and I build consensus partnerships with ongoing communication. I have a broad background in the financial services industry. I have progressively delivered technical solutions to a diverse array of organizational units, acquiring domain experience as I go. Through my experiences I have learned the following about myself:I deliver results • Automated voice authentication application – increased self-authentication by 70%, reducing need for additional help desk agents and creating annual savings of over $200K. • Increased online automated self-service password resets by 300% over 5 years. Annual savings of over $300K.I can fix problems • I look for the root cause • I develop solutions to prevent recurrenceI provide exceptional customer service • I respond immediately to needs • I have a great reputation with my peers and business partnersI am a lifelong learner • I continue to educate myself on emerging technologies • I have the aptitude to quickly learn new skills • I learn from every new experienceIf you want to chat about solving problems, or even my latest home improvement projects, l would love to connect with you.Professional and Technical SkillsProject Management | MS SQL Database Development | Business Intelligence Reporting | HTML/CSS/Java | SSIS | Internet Information Services (IIS) | Security Compliance and Regulations | Team Building | Public Speaking | Microsoft Office | Data Analysis | Data WarehousingDomain ExperienceInformation Security | Identity Access Management | Vendor and Client Integration | Business Continuity Planning and Disaster Recovery | Strategic Sourcing | Enterprise Risk Management | Foreign Exchange | Retail Banking

Listed skills include Software Development, Sql, Access, Business Analysis, and 26 others.