Eric Horne Email & Phone Number

Culver City, California, Us

Openpath is an Access Control company - they build and provide devices which are used to control magnetic door locks (usually; but really anything that can be controlled with a relay) given credentials which are scanned in by reader. It is very exciting work, believe it or not -- the possibilities for access control are endless now, especially with the introduction of video, voice intercom. With video analytics, the future holds wonders involving face recognition, potential threats and other helpful services. Original plan was for me to help with scaling issues, most pressing in my area was the ability to keep multiple thousands of units installed at customer sites updated with new software releases - expeditiously. That responsibility has grown into managing a team of engineers charged with developing and deploying all the software services installed on those remote devices. As new features and new devices are identified, I lead the team (and directly participate) in the development process. Over the years, I've served on tiger teams to address critical and very difficult to trace issues; problems involving reboots or even intermittent specific device issues. Engineering-based customer troubleshooting has been an ongoing part of my responsiblity; and honestly its been a great opportunity to learn - both how the product is used and how it works. That's the secret, kids... work with customers!

Santa Monica, California, Us

Armed with a big-budget mentality coming from a big company, Connexity (eventually Hitwise) provided a huge mind-opening experience. My perspective of "the right thing to do" changed from text-book to real-world when we were faced with limited resources and quick turns. In essence, I learned to make business-oriented tradeoffs. Soup-to-nuts, I designed, ordered, racked, configured, deployed, monitored and managed the infrastructure; ultimately doubling the size of it's original footprint. Each iteration of change was answered with further automation toward the goal of repeatability. Here's the point: The hands-on experience at Connexity exposed me to technology and applications that I had never touched or even considered before: Storm, Kafka, PFSense to name a few. Docker came onto my scene in a big way here as a solution to the issue of deployment, reproducibility and scale. New tech meant new learning which helped form a bigger-picture perspective. Of the contributions I made to the Connexity Infrastructure, my work in designing an easy-to-use ansible deployment system was probably the most successful. Many dynamic discussions around the potential use of Docker in our environment ultimately lead to several services being contained. My tool development paradigm transitioned from a legacy server-based HTML generator type solution, to a more modern client/server solution where clients are using a framework like Vue.js and the server is Python or Go. In all, the breadth of hands-on experience and opportunity to participate in product and infrastructure in a unified way shaped my thinking and approach to problem solving and "Doing DevOps Correctly".

Redwood City, California, Us

A lot of people ask.. "So you were a manager and went back to technical. What's up with that?". Oversimplifying things a bit, the situation called for a commitment to either powerpoints or python. I chose python as the most relevent, most effectual path for both the business and myself. As a Senior Dev Ops engineer, my responsibilities got more focused on three specific products. Deployment into production, turnover (product training) to the production operations team, Operational consulting to the product teams and automation of operations tasks (like updating VM parameters on groups of systems, troubleshooting complex network, system issues or automating configuration changes, workflow management (JIRA) and other operational tasks). I was privileged to evangelize for good change control process, better automation and improved operational process. One time complex problems were not unfamiliar tasks -- an intermittent Multicast issue was one of my first welcome-back-to-technical tasks. Others included learning new technologies (McAfee web proxy setup, VMware vCAC and vCNS intermittent unresponsive issues, blind configuration of an Asterisk-based voice calling system for products).Overall, my experience in the role was successful in that it helped reduce the Hero dependency by enabling so many others on the team to do the work I was learning.

Redwood City, California, Us

After Intuit spun off the digital banking unit of their business, we once again became "Digital Insight", a private corporation. The company retained the 10 million end user exposure it had while with Intuit on it's SaaS based online banking suite of products. My responsibilities in the new organization remained largely the same as they were with IFS.. managing the Development Operations team to facilitate product delivery from Product Development teams to Production Support teams. Our ultimate goal is to make the products operationally sane. DevOps partners with the engineering teams to provide feedback on a product's design from an operational perspective, covering technology, scale, support and performance. Production support teams, on the other side of delivery, are prepared to support the product through information, training and experience provided by my team (DevOps).

Mountain View, California, Us

Intuit Financial Services offers over 1000 financial institutions (banks and credit unions) an online banking product to supplement their branch-based presence. This system is used by over 10 million end users across the US via mobile phones and PCs. Development Operations manager within Intuit's Financial Services business unit supporting the online banking product:* Established and defined the roles of this new team within the organization* Created solid partnerships within other organizations historically hostile to Operations* Developed and implemented an innovative product support handoff process for new products*** Facilitated insight and feedback on product designs from an operations perspective.*** Enhanced the ability of production support teams to operate new and existing products developed internally.* Introduced and evangelized for "configuration as code" and "less human touches" as a way to improve the environment stability and reduce its complexity.* Continued in the capacity of an Incident ManagerOperations manager of Intuit's Financial Services group.* Maintain 99.97% online-banking product/services 24/7 availability to financial institutions and their end-users.* Coordinate teams to quickly assess, address and prevent critical issues as an incident manager* Introduced "avoid the outage" initiative that included proactive metrics/critical system health analysis, trend analysis and regular review of known upcoming changes.* Created effective manual load balancing analysis process for legacy products not designed to take advantage of more modern load balancing devices. The process was based on statistical analysis of system performance considering regular peaks, transaction traffic and system load against perceived capacity of each system. * Support the deployment of products into the legacy and new data centers. * Participated in various aspects of disaster recovery testing.

Redwood City, California, Us

I led the Automated Delivery Solutions team within Configuration Management with a charge to improve the overall infrastructure as it relates to deploying and configuring the IFS online banking software. The primary means of improvement is automation of existing processes and reducing the total number of handoffs between groups (ie consolidating information gathering).* Managed a team responsible for the automation and tools development for software engineering* Introduced an extensible and secure PERL-based remote execution engine designed to allow the automation of software configuration tasks across multiple tiers that otherwise prevented such automation. Developed from an initial POC which I helped design and for which Intuit sponsored a patent.* Designed a suite of configuration management tools to allow for controlled change without direct human interaction.* Encouraged and introduced the use of the Django RAD platform. Oversaw the development within Django of replacement tools such as an automated configuration file editor. Django has now been used within the organization on multiple internal tools. * Evangelized the wiki as a viable collectively maintained knowledge base. * Enforced good software development principles on internally developed tools (e.g. test driven development, unit tests providing 100% code/branch coverage, peer code reviews).

North Reading, Ma, Us

Release Engineer and tools development for Software Engineering.* Supported ClearCase source code repositories in a multi-site configuration* Evaluated performance options for ClearCase in a Linux vs. Windows case study*** Developed PERL based metrics gathering to automate test that simulated developer work*** Collected data and presented findings to senior management, which formed the basis for a large scale migration to ClearCase Multisite across 5 different locations. *** Migrated the division into the corporate ClearCase model, which was subsequently extended. * Developed C# based automated merge tool to keep branches in sync automatically (and safely)*** Implemented using test-driven development techniques* Modified existing code-search utilities to vastly improve performance, capability and capacity for software engineers* Developed automated software installation for the company's flagship product IG900+*** 10,000+ lines of bash code and libraries*** Highly robust management of existing system configuration files (added necessary values without replacing the whole file)*** Introduced the deployment file system and Solaris packaging as the method for deployment to Solaris servers. * Provided software engineers with general IT support; worked with the operations team as the software engineering representative. * Improved and maintained the RCS-based revision control system and automated build system for software engineering. *** Created release packages that customers would use to patch or install on their Solaris-based used. *** Build system involved automated dependency generation and a deterministic build based on what changed (avoiding costly rebuilds of 3+ millions lines of code).

Armonk, New York, Ny, Us

Just a plain 'ol co-op assigned to do some light IT management in AIX and, if I recall correctly, working on a defect tracking system of sorts written in bash.