Eric Houser Email & Phone Number

Cleveland, Oh, Us

Hudson Ohio

• Ensure team and organizational business health through continuously improving cloud native solutions in Azure• Strategically develop new application platform functionality that increases use of automation, site reliability, team efficiency, and overall organizational productivity• Create feedback loops and process to adopt new requirements and processes • Identify and translate new cloud, disaster recovery, and internal tool opportunties into actional schedules• Manage our… Show more • Ensure team and organizational business health through continuously improving cloud native solutions in Azure• Strategically develop new application platform functionality that increases use of automation, site reliability, team efficiency, and overall organizational productivity• Create feedback loops and process to adopt new requirements and processes • Identify and translate new cloud, disaster recovery, and internal tool opportunties into actional schedules• Manage our team backlog, multiple projects, deliverables, milestones, risks and outcomes• Mitigate incident management situations• Build high-performing teams through cultivation of individual ownership and trust• Analyze and resolve complex problems and organizational dynamics• Provide coaching and mentoring to team members and stakeholders Show less

Chagrin Falls, Ohio

• Created strategic SaaS roadmaps with balanced business, market, and client priorities• Synthesized customer needs into new feature concepts and wireframes• Performed vulnerability assessments and market research to identify gaps and trends• Increased team execution efficiency by 25% with new tools and process standardization • Managed Agile product backlog and prioritized features to increase ROI

Cleveland/Akron, Ohio Area

• Managed external partner for the branded Facebook app with over 2 million users• Led organizational social media integration for branded websites and mobile apps• Partnered with senior managers to create a new social media marketing department• Executed projects across 5 branded websites with several million paying customers• Analyzed customer online behaviors and trends to develop new product roadmaps• Ran social media management RFP and revised legal contracts for new… Show more • Managed external partner for the branded Facebook app with over 2 million users• Led organizational social media integration for branded websites and mobile apps• Partnered with senior managers to create a new social media marketing department• Executed projects across 5 branded websites with several million paying customers• Analyzed customer online behaviors and trends to develop new product roadmaps• Ran social media management RFP and revised legal contracts for new vendor services Show less

Cleveland/Akron, Ohio Area

• Managed overall project and external development for new JWT Action company website• SME for digital customer acquisition best practices and information (PII) security• Partnered with matrixed Nestlé teams to establish customer data management system• Increased email customer retention by improving internal email practices and technology• Translated client strategic marketing goals into cohesive, user friendly tactics

Cleveland/Akron, Ohio Area

• Project managed new CRM solution for client transition and launch• Designed customer conversion features and UX wires based on client needs

Greater Chicago Area

• Managed the executive directed, 5 year roadmap of projects for mygofer.com• Transformed complex e-commerce concepts into executable project plans• Negotiated scope trade offs and schedules across organizational groups • Balanced resource availability against priorities and dependencies

Playa Vista Ca

• Managed localization and global mobile app launches on over 200 handsets• Concepted and controlled scope on new mobile app features and user experiences• Project managed external partner schedules, milestones, risks, and budgets

Redwood Shores, Ca

• Managed schedules of 40 person team and 12 shared tool platforms• Road mapped sound, physics engine, lighting, and level design priorities • Mitigated schedule conflicts and change requests with 5 external 60+ person teams