Eric Hutchinson-Surette Email & Phone Number

New Westminster, Bc, Ca

New Westminster, Bc, Ca

New Westminster, British Columbia, Canada

Vancouver, Canada Area

AdPerfect is an established best-in-class technology company and solutions provider. Our customers include some of the largest and most prominent media brands in the world, spanning 4 continents and reaching millions of users every day. Our mission is to make meaningful connections between our customers and their users through innovation and a commitment to excellent user experience.

Vancouver, Canada Area

This role involves pre-sales and post-sale engagement to onboard customers, customer adoption, customer retention, and overall customer satisfaction.Key Responsibilities:* Provide technical and sales support for new and existing accounts* Perform web-based presentations for customers and prospects* Analyze and summarize customer requirements for implementation into our SaaS platform* Develop and recommend solutions to customer issues and challenges* Manage priorities with customers and internal teams* Configure enterprise software to meet customers’ business and technical requirements* Develop and maintain relationships with clients at all levels of management* Take ownership of accounts and ensure customer success and satisfaction* Extensive knowledge of products/services

Vancouver, Canada Area

Responsibilities: • Manage and own the complete go live process by collecting the information from the customer and translating it into a Project Plan. • Prepare services proposal, develop project plans, schedules, resources, and milestones, in conjunction with deployment team, client management, and third party consultants. • Manage and control customer expectations. • Design, build and implement classified web sites using HTML, JavaScript and CSS. • Keep detailed project log of all project activity; Document and communicate "red flag issues" using CRM solution. • Prepare and communicate detailed project plans to customer.• Act as the primary contact for customer throughout the project lifecycle. • Manage, document, and control the change-order process; • Identifies potential problems or issues and take preventative or corrective actions; • Manage several tasks at one time and keep up with aggressive schedules. • Participate in sales activities, proposal development and marketing of services to existing and new customers. Deliver package services. • Work collaboratively with other Implementation Specialists, SMEs, Project Managers, Corporate and Services staff to develop consulting and project planning methodology, tools, and standards and development of analysts and consultants.

Manager, Information Services with the Business Transformation group.

 Manage a team of Quality Engineers responsible for designing test plans, objectives, designs and test scripts for unit, acceptance, integration, system, regression and performance testing as well as establishing and enforcing compliance to testing standards, procedures and metrics for utilization of automated test and test management tools Partner with software development and design, project management, and MIS/IT teams to solve problems at root cause using appropriate methodologies Direct, guide, and coach teams in their enterprise-wide initiatives

 Lead a team of 4-6 Engineers responsible for developing and maintaining test plans, designs, scripts/cases and establishing test infrastructures, automation, and metrics. Primary contact for testing of EarthLink’s client software and weekly content/functionality updates to EarthLink’s Personal Start Page/user portal. Managed production queue; assigning resources to test requests based on priority and need. Trained new employees on quality assurance methodologies and QE procedures/policies. Mentored new team members on processes and procedures .

 Responsible for driving continuous quality improvements in a range of products, including systems, peripherals and software. Primary tester responsible for the testing, bug reporting and certification of EarthLink Internet connectivity software. Developed test cases/test plans.

Responsible for teaching local and remote classes in HTML, JavaScript, VBScript, and other Web technologies.Co-wrote courseware used for courses offered.Conducted executive seminars on the benefits of implementing a corporate intranet.

Responsible for daily situation reports.Custodian for confidential information (Top Secret).Master Helmsman.