Erich Schoenfish Email and Phone Number
Erich Schoenfish's Location
Fargo, North Dakota, United States, United States
Erich Schoenfish's Contact Details
Erich Schoenfish work email
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Erich Schoenfish personal email
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About Erich Schoenfish
A client focused management professional with a record of success delivering timely effective solutions within fast-paced, high-tech environments. Effective in utilizing resources, improving processes, increasing quality, and reducing costs. Demonstrates a well-honed ability to evaluate operational needs and implement strategies with profitable results. Equally valuable areas of qualification include: Client Relationship Building / Project Staff Management / Proposal Review / Management Reporting.Specialties: -Track record of developing relationships that build client satisfaction and consistently meet or exceed project goals by deadline.-A highly motivated and detail-oriented team player who is a technologically savvy problem-solver; able to communicate technical information to non-technical audiences at all organizational levels.-A flexible, organized manager with an interactive, hands-on approach; able to build strong teams to achieve overall corporate and project objectives.
Erich Schoenfish's Current Company Details
Erich Schoenfish Work Experience Details
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It Project ManagerSteffes Group, Inc. Oct 2023 - PresentWest Fargo, North Dakota, Us
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Senior ConsultantOptum Aug 2021 - PresentEden Prairie , Mn, UsI serve as a Sr Consultant providing leadership and project support for business and digital healthcare industry.• Collaborates with business and technology teams to identify issues, establish objectives, develop recommendations, and implement solutions for business partners.• Facilitates status updates and review of programs to client senior leadership team and/or project sponsor.• Provide work stream/project oversight, manage and track issue resolution, and make key decisions for the project with the project sponsor.• Develop and formalize communication requirements (oral and written) and share knowledge at all levels of the organization.• Provide coaching and mentoring of project team with the goal of ensuring resource development and project success. -
Project ManagerUpton Hill Feb 2018 - Feb 2021Providing project leadership for BCBSND delivering client and member documentation for annual renewal activities and amendment notifications.• Maintain appropriate project documents ensuring adherence to regulatory compliance and business standards.• Provide mailing process guidance for mailing owners and team members.• Develop and review process workflows adding efficiency and accuracy to the mailing process.• Previous activities at BCBSND included leading the transition of ACA OnExchange members data from a mixed application environment supported by CoreLink and NEBlue to the HMHS Platform.• I was also project manager for the integration of Wellness programs into the HMHS platform starting with 2019 renewals. The implementation included the expansion of wellness programs to all Self- funded groups.
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Implementation Program ManagerEvolution1 Nov 2013 - Nov 2017Portland, Maine, UsResponsible for leading WEX Health Cloud implementation projects.• I directed internal and external team members; coordinating an average team of 7 resources.• Consulted with partners to evaluate project needs; provide project management leadership andcollaborate with the internal team to deliver all elements of the implementation.• Delivered last 5 implementation projects under budget and on-time averaging a 14 weeks deliverytime when a customary delivery times is 22 weeks.• Consistently managed 8 ongoing projects at a time.• Delivered on average 12 projects per year.• Created a new partner dashboard that is used during all weekly project status calls through out the organization.• Developed an implementation summary document for tracking of all ad hoc service requestsassociated with an implementation. -
Engagement ManagerBlackbaud Feb 2012 - Jul 2013Charleston, South Carolina, UsThe Engagement Manager (EM) is responsible for the day to day management of DMS Enterprise clients. I managed all internal and external team meetings, worked with clients to develop Statement of Work documents; provided project management leadership for approved campaign projects and working with the internal team managed day to day scheduling of production and campaign processes.-Developed new implementation process cutting delivery of customizations by 3 weeks -Created a standardized process for adding new internal users to the Blackbaud CRM software.-Worked directly with internal Production, Hosting and Campaign teams to transition permission specific processing addressing a critical client concern. -
Project ManagerJenzabar Mar 2010 - Jul 2011Harrisonburg, Va, UsThe project manager for the Higher Reach team leads all new client implementations. Activities included but were not limited to managing all project billing including resource reports and invoice approval; identifying additional sales opportunities during implementations; communicating with internal and client resources to maximize project success.-Implemented a new process for implementations reducing project length and cost-Successfully delivered 8 new projects in 16 months more than doubling the install base.-On track to deliver 11 new implementation projects in 2011. -
Client ManagerSungard Aug 2006 - Oct 2009Wayne, Pa, UsPrimary contact for clients of the Sungard Compass annuity and group policy administration software. Responsible for developing and maintaining relationships with base of 30 clients.-Managed the delivery of new projects requested by clients.-Coordinated a project team to successfully deliver software revisions and upgrades.-Triaged client issues, addressing questions and assigning priority for the support team.-Created issue tickets, monitored, escalated and reported on resolution.-Reviewed, corrected and approved all client billings. -
Client CareNavint Consulting 2005 - 2006West Henrietta, Ny, UsCoordinated the delivery of solutions for client application software renewals, purchases, problems and issues. Responsible for Microsoft Dynamics accounting software clients.-Initiated software maintenance renewals and follow through for payment.-Ordered software from Microsoft and other third party providers to support sales quotes.-Acted as the escalation point of contact for dissatisfied customers. -
Client Care ManagerNavisite 2005 - 2005Andover, Ma, Ma, UsWorked with the Help Desk Manager to monitor all open trouble tickets, ensuring responsiveness and proper follow-up. Acted as escalation point of contact for dissatisfied customers and assisted in development of escalation procedures.-Identified sales opportunities through monitoring support requests.-Worked to build confidence in the support team inside and outside the organization.-Teamed with Marketing to develop programs and communication plans for clients.-Reported to senior management on progress toward improving client satisfaction. -
Project ManagerOnebeacon Insurance 2001 - 2005Plymouth, Mn, UsResponsible for the overall coordination, reporting and successful delivery of IT infrastructure focused projects and cross functional work efforts. Utilized project management processes and methodologies to ensure the on-time, on-budget delivery of assigned projects. -Managed multiple projects with varying levels of complexity.-Presented deliverables to senior management at regular meetings.-Tracked customer expectations to ensure satisfaction.-Maintained project documents to comply with Sarbanes-Oxley requirements. -
Business Relationship ManagerOnebeacon Insurance 2000 - 2001Plymouth, Mn, UsAs a BRM, worked with the Infrastructure group as a liaison to business partners. I assisted in planning, priority setting and budgeting infrastructure projects. I assisted business units in problem resolution on IT related issues. I coordinated project reporting to Senior Management
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Technology SpecialistCrum & Forster 1997 - 2000Morristown, New Jersey, UsInstalled new software and trained Associates on their use and integration. Leveraged technology tools and equipment to support business goals with quality site administration. Developed, coordinated and executed outside presentations -
Territorial Marketing SpecialistCrum & Forster 1996 - 1997Morristown, New Jersey, UsAssisted in directing the marketing vision for a $30 million regional operation with 45 Associates and a customer base of 35 independent agencies. Interfaced effectively with agents, brokers, insureds and competitors regarding both operational and strategic issues. Aggressively developed prospect agents cultivating 3 Custom Quality agents in one year.
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Regional Marketing RepresentativeCrum & Forster 1994 - 1996Morristown, New Jersey, UsAssisted in directing the marketing vision for a $30 million regional operation with 45 Associates and a customerbase of 35 independent agencies. Interfaced effectively with agents, brokers, insureds and competitors regarding both operational and strategic issues. Aggressively developed prospect agents cultivating 3 Custom Quality agents in one year.
Erich Schoenfish Skills
Project Management
Enterprise Software
Sdlc
Business Analysis
Crm
Software Project Management
Strategy
Pmp
Vendor Management
Team Leadership
Manage Client Relationships
Microsoft Office
Software Implementation
Nonprofits
Team Building
Erich Schoenfish Education Details
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Concordia CollegePolitical Science
Frequently Asked Questions about Erich Schoenfish
What company does Erich Schoenfish work for?
Erich Schoenfish works for Steffes Group, Inc.
What is Erich Schoenfish's role at the current company?
Erich Schoenfish's current role is Project and Client Management Professional.
What is Erich Schoenfish's email address?
Erich Schoenfish's email address is er****@****ail.com
What schools did Erich Schoenfish attend?
Erich Schoenfish attended Concordia College.
What skills is Erich Schoenfish known for?
Erich Schoenfish has skills like Project Management, Enterprise Software, Sdlc, Business Analysis, Crm, Software Project Management, Strategy, Pmp, Vendor Management, Team Leadership, Manage Client Relationships, Microsoft Office.
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