• eCommerce business analyst and solution engineer supporting sales and operations• Discover and document business requirements to translate to user stories for development• Continuous improvement of internal business processes to gain efficiencies and profitability

• Fractional, outsourced eCommerce business analyst, solution engineer, and strategist• Go-to-market expert in product development, customer development, and marketing• Operational excellence in information technology, data, and marketing infrastructure

• Managed multiple eCommerce client programs including a $65M/yr e-commerce site• Directly responsible for managing the Commerce Operations department of 5 people• Coordinated a cross-functional team including Operations, Analytics, Marketing, Development, & IT• Lead projects and managed a variety of different client-facing e-commerce programs• Effectively communicated, bridging the gap between technical and non-technical stakeholders• Had a track record of building positive relationships, displaying influence, and mentoring others• Provided e-commerce solutions and technology improvements for Shopify+ & Adobe Commerce• Operated both strategically and tactically between big-picture thinking and attention to detail• Used Excel, Jira, Confluence, Draw.io, Klaviyo, Netsuite, Signifyd, Avalara, and Logicbroker• Document processes and continually evaluated systems for improvement• Showed strong quantitative, analytical, and problem solving skills

• Successfully launched several new product lines in coordination with manufacturing & marketing• Set up a new eCommerce platform for CBD products that used new, CBD payment platform• Managed products and their associated subscriptions via Recurly (formerly Rechargify)• Worked with FedEx UX designers and OMS SMEs to develop their new fulfillment service• Co-developed custom middleware for Fishbowl Inventory orders that eliminated of a FTE• Created a new product development strategy and process that was “market demand”-centric• Developed & managed an Analytics & Optimization team for continuous improvement• Optimized eCommerce platforms (Shopify and BigCommerce) for increased AOV & GMV• Created & implemented new content marketing strategies that led to customer growth• Implemented and administered Netsuite, Grin, and Gorgias customer service software

• Responsible for increasing the revenue from checking accounts & its various income streams• Worked closely with software developers to update software in mobile & web applications• Converted the company's CRM system to Salesforce for better service & personalization• Implemented a new, overdraft protection software to increase revenue and decrease risk• Implemented a system for loan borrowers to make loan payments online & by phone• Worked with data analysts and executives to develop reporting for managing product lines• Used Excel, Jira, and Visio to manage projects, epics, stories, & tasks in an Agile environment

• Worked directly with developers to improve the mobile and web app• Led functionality improvements to the web and mobile app (while removing bugs)• Attracted potential customers via SEO, Content Marketing, and PPC Advertising• Supported sales by leading technical software demos for potential customers• Managed and maintained Knowledge Base and Help Desk

• Worked with developers to update internal HR software, MyWorkSmartHR• Migrated the core HRIS system, ThinkWare, to a new server and version• Managed servers and computers in a Windows domain network environment• Created and updated forms using Adobe Acrobat• Managed users and accounts on Office 365• Sourced, secured, and managed relationships with a broad range of IT vendors

• Successfully led multiple IT projects in mission-critical business applications• Provided IT support and web services for a variety of business and personal clients• Setup and maintained successful content social media marketing campaigns• Web designed and developed Wordpress & ecommerce websites using PHP, HTML, & CSS• Created and ran digital advertising campaigns in Google Adwords and Facebook

• Implemented a new, branch capture item processing systems and trained all branch staff• Created a repeatable staffing model system implemented in several different departments• Developed new analytical reports that I presented monthly to senior executives• Led a project with Indianapolis Chamber of Commerce to sell credit card payment processing