Go-To-Market Operations Director
Charleston, South Carolina, Us
• Managed multiple eCommerce client programs including a $65M/yr e-commerce site• Directly responsible for managing the Commerce Operations department of 5 people• Coordinated a cross-functional team including Operations, Analytics, Marketing, Development, & IT• Lead projects and managed a variety of different client-facing e-commerce programs• Effectively communicated, bridging the gap between technical and non-technical stakeholders• Had a track record of building positive relationships, displaying influence, and mentoring others• Provided e-commerce solutions and technology improvements for Shopify+ & Adobe Commerce• Operated both strategically and tactically between big-picture thinking and attention to detail• Used Excel, Jira, Confluence, Draw.io, Klaviyo, Netsuite, Signifyd, Avalara, and Logicbroker• Document processes and continually evaluated systems for improvement• Showed strong quantitative, analytical, and problem solving skills