Eric La Email and Phone Number

• Support linux infrastructure and end users.• Manage storage in Netapp and permissions in AFS and NFS systems.• Manage customer ticket tracking through Servicenow, while creating filters for custom reports.• Manage DNS entries through VitalQIP.• Trained techs on processes and acted as a resource for escalations.• Deploy Linux and Windows virtual machines in VMWare vSphere.• Deploy Windows, Ubuntu Linux, SuSE Linux and Mac OS images using imaging servers.• Manage user and computer objects in Active Directory.• Manage inventory audits, while consistently ensuring zero missing assets every month.• Technical writer for knowledge base articles.

• Wrote VBA scripts to automate and simplify data input for MS Excel sheets.• Technical writer for policies and procedures.• Initiated and implemented semi-conductor tools connectivity to local intranet.• Supported all networking related issues with tool connectivity.

• Serviced and maintained Tokyo Electronics Unity II etcher tools: verified particle count of individual etching chambers, performed preventive maintenance, and responded to tool errors. • Performed engineering experiments to improve wafer yield by adjusting exposure dose and focus aperture for lithography process flows, and measuring critical dimensions on Hitachi S-9380 for pass and fail criteria.• Setup and edited process flows for seven different wafer products for NOR flash memory.• Supported IT department with computer workstation repairs: replaced faulty devices, reimaged hard drives, updated driver software, and trained users on program operation.

• Participated in capturing and reviewing of testing requirements and procedures.• Performed system, functional, acceptance, white box, black box and regression testing.• Wrote test scripts using XML to automate testing of web based UI.• Cataloged and maintained bugs through proprietary database program.• Programmed insurance rating modules using a Pascal based programming language.

• Promoted to lead technician within six months of being hired• Trained staff and customers in computer-system setup and operations.• Replaced failing hardware components—motherboard, CPU, video card, RAM, BIOS chips—and repaired software conflicts and driver issues.