Erich Van Heerden Email & Phone Number

County Dublin, Ireland

Vancouver, British Columbia, Canada

• Analyst for operational incidents and requests.• Monitoring alerts through a SIEM tool as well as various other channels to remediate threats.• Improving security posture by tuning existing tools to better suit the business needs. • Advising the business on best practice for cybersecurity. • Implementing/improving new processes. • Deploying firewalls and other security devices to secure the IT & OT networks. • Creating rules to restrict unwanted traffic and malicious… Show more • Analyst for operational incidents and requests.• Monitoring alerts through a SIEM tool as well as various other channels to remediate threats.• Improving security posture by tuning existing tools to better suit the business needs. • Advising the business on best practice for cybersecurity. • Implementing/improving new processes. • Deploying firewalls and other security devices to secure the IT & OT networks. • Creating rules to restrict unwanted traffic and malicious connection attempts. • Implementing new remote support tools as well as best practice for use. Major Projects:1. Implemetation of identity lifecycle management through Okta2. Improvement of automation through XSOAR, Okta and other SIEM tools 3. Install of palo-alto firewalls 4. Securing of process and manufacturing networks for operational sites 5. Implementation of additional security applications such as Gytpol, Auvik, Rumble Show less

Vancouver, British Columbia, Canada

• Manager to a global technical support team of 28 members. • Coordinating projects, resources and implementing new systems as part of roadmap planning. • Developing global and local processes for coaching and mentoring of new hires and existing staff. • Relationship management and development with customers, vendors, and IT Team.• Developing Agile Practices and a strong ITIL base within IT.• Change management for new technology and systems including training.• Deploying… Show more • Manager to a global technical support team of 28 members. • Coordinating projects, resources and implementing new systems as part of roadmap planning. • Developing global and local processes for coaching and mentoring of new hires and existing staff. • Relationship management and development with customers, vendors, and IT Team.• Developing Agile Practices and a strong ITIL base within IT.• Change management for new technology and systems including training.• Deploying end user education on self-service tools and cybersecurity best practices. • Managing app integrations with Okta as well as threat monitoring for active alerts in cortex XDR & Microsoft Threat ATP. • Budgeting and financial forecasting.Major Projects: 1. Okta 2fa, application portal and user lifecycle management implementation. 2. Global Office 365 implementation.3. Global Skype for business & MS Teams rollout.4. Migration to VoIP phone system & also migration to cloud PBX for enterprise voice (Teams).5. Corporate Office renovation.6. Global Windows 10 deployment and further feature releases. 7. Global SCCM Deployment.8. Cybersecurity implementations (Traps, Cortex, Okta, Proofpoint, creation & launch of LMS modules for cybersecurity training. 9. Global standardized processes implementation. 10. Global operations portal design and implementation for operations teams. Show less

Vancouver, British Columbia, Canada

• Team lead to a desktop support team and Global Helpdesk teams. • Working as an offsite consultant for longview on client sites• Providing desktop support, server admin and exchange admin to clients• Providing tier 3 support to client sites including server patching, tape backups, and exchange admin.• Assisting in various projects such as office365 rollout, skype for business rollout, VOIP system implementation and various internal system upgrades, Windows 10 deployment.

Vancouver, British Columbia, Canada

• Part of a service desk providing first level support to all clients• Telephone and email support to all clients• Monitoring network outages • Handling purchasing and orders for new hardware/software as well as IS work orders• Dealing with all faces of the business to help with and technical issues experienced• Mobility support for all sites throughout tech

Coquitlam, British Columbia, Canada

• Part of a service desk providing first level support to users• New machine builds and images• Stock and asset management• Troubleshoot hardware and software issues for users before providing escalation• Telephone, email and walkup support to all users• Offsite support to multiple site locations throughout the city

Dublin, County Dublin, Ireland

• Supporting head office staff for all hardware and software related issues• Managing a ticketing system from email, phone call or walk ups• Working with Vendors on variations of software and hardware configurations• Upgrade projects including operating systems, anti-virus and firewalls.

Dublin, County Dublin, Ireland

• Provide customer support to VIP customers via phone or email,• Settle bets and monitor customer accounts,• Generate reports on betting trends and monitor activity• Support text betting users• Manage rota’s for a team of 8• Provide updates to management with requests or issues experienced overnight• Act as a mediator between staff and management with any issues• Generate reports on call statistics and queue volumes per night

County Dublin, Ireland

Dealing with customers queries and providing them with a service in the store. Making sure to provide as much information on a product we have ready to share as well as providing a high level of customer service

Dublin, County Dublin, Ireland

IT help desk support agent as well as customer service support via emai. hardware and software support as well as imaging and encryption.