Established technical knowledge targets and evaluation methodology for staff in all engineering departments• Performed initial evaluations of all technical staff, established individualized training objectives• Identified short term training goals and built long-term plan for internal training programAddressed knowledge gaps in service delivery teams for specific projects• Onsite consulting following a client’s very public breach, advised on critical DLP program design components• Performed PCI gap analysis for multinational manufacturer, in place of understaffed service delivery team• Rapidly trained consulting team on SIEM program design for sudden addition to service line cardPerformed technical evaluation of security tools for strategic corporate acquisition and vendor partnerships• Identified key security and design issues prior to purchase of cloud SIEM company for custommanaged services platform, resulting in board decision to design system in-house• Evaluated data classification platforms for line card, documented features/drawbacks for sales engineering team; established baseline implementation plan for service delivery team• Initiated functionality testing process to define managed services’ supported vendor product versions

Took over and rebuilt collapsed managed services engineering team while continuing to add new customers• Team had lost 6 of 8 members in the preceding 2 months; final team size of 12• Trained non-technical staff to address routine technical support issues without engineering resources• No customers requested or were offered service credits during this transitional periodEstablished scalable staffing structure to allow support for an expanding array of supported products• Dramatically reduced training time and previous experience requirements for new hires• Preserved key managed services selling points: “tier-less” structure and personal client relationshipsOverhauled change management process to allow inclusion of managed services in ISO 27001 scope

Designed/managed technical program for multiple large data-at-rest scanning projects• Required integrating InteliSecure DLP servers into clients’ PCI compliance scopeAssembled a specialized team of InfoSec experts to support special or troubled projects• Reduced labor costs by providing on-demand expertise for unique client requests and internal projects• ISO 27001 documentation project to make initial ISO certification possible• Handled escalations for all service delivery/managed services teams across all product lines Led team that designed and implemented virtualized lab environment and related infrastructure• Defined all requirements, proposed architecture, and oversaw ongoing management of systems• Provided scalable environment for testing and training for all business units across all supported products • Provided isolated systems for sales team demonstrations to potential clientsReplaced core corporate firewall with <36 hours’ timeline without previous experience with firewall line

Created technical design and implemented organization’s first DLP data-at-rest “scanning as a service” program• Covered deployment, virtualization, server hardening, and remote management considerationsEstablished role as point man for handling high-profile or troubled projects• Took over technical management of data-at-rest scanning project for Fortune 100 company with <50% of original project timeline remaining, completed final 75% of scans to complete project on time• Replaced lead DLP technical consultant for Fortune 50 company for ongoing managed services contract• Took over and completed Proofpoint implementation project, identified and resolved problems with client’s load balancers. No prior training/experience with Proofpoint or load balancer• Following unfunded project scope expansion (Fortune 500 client), created complete documentation covering implementation and testing of Symantec DLP; final product included 400+ pages of testing documentation o Entire project completed within original timeline and profit margin range

Managed PCI Merchant Level 1 cardholder data environment• Half of network/security team during project to transition from PCI merchant level 2 to level 1 compliance• Created and implemented first comprehensive patch deployment process• Completed evaluation on multiple application whitelisting products, ultimately selecting and implementing Bit9’s solution across PCI cardholder data environment• Created hardened point of sale configurations/scripts for complete redeployment of all restaurant systems

Provided remote and depot tech support for 200+ restaurants, spanning corporate bankruptcy and acquisition• Extended hardware warranty expired on all systems, resulting in a high failure rate without vendor support• Consistently maintained highest call volume of team; trained all subsequent departmental hires• Covered on-call role (nights/weekends) for 3 consecutive months to ensure coverage with staff shortage