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Technology executive with experience as both a CIO minus one, and a global services leader with a background in Software, Consulting and Outsourcing. This diverse experience allows me to lead and develop a customer 1st culture where outcomes are measured by value realization, NPS as well as growth and profits.o Led one of worlds largest IT captive software development organizations with over 6,000 App Developerso Established largest technology Foreign Direct Investment in Malaysia, growing 1 person to over 5,000 employees in 5 yearso Ranked #1 Services Sales Rep for HP Services - North America
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Vice President - Americas Professional Services - Ww Cyber Security ServicesOpentext Feb 2023 - May 2023Waterloo, On, Ca -
Vice President Of ServicesMicro Focus Apr 2019 - Jan 2023Newbury, Berkshire, Gb -
Vice President Of Worldwide Sales - Customer SuccessBmc Software Jun 2016 - Mar 2019Houston, Texas, UsGlobal Responsibility for driving growth across Consulting, Advisory Services, Premium Support, and Customer EnablementTransformed Customer Success thru building of robust Managed Services, Transformation and Cloud Service practicesThis has led to the best performance against plan in six years and most importantly enables higher adoption of BMC products and significant value realization for our customer base -
Vp Customer Success - Global Operations, Chief Customer Office, R&D Common ServicesBmc Software Dec 2014 - Jun 2016Houston, Texas, UsResponsible for Transforming Customer Success organization to be an agile organization focused on Value Realization for our customer base. Leveraged newly consolidate organization to provide seemless customer experience across Sales, Consulting, Education, Support and R&D. Experience as a Sr IT executive and leading a large Managed Services P/L gives me a unique customer/supplier perspective.
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Vice President It - Global App DevHewlett Packard Enterprise Jun 2012 - Sep 2014Houston, Texas, UsCIO minus 1- led one of world's largest App Dev captive organizations, with over 6000 software engineers across the globe in India, China, Mexico and Malaysia. This team focused on enterprise solutions around eCommerce, Finance, Supply Chain, Quote to Cash, Human Resource Management, and other business processes. This was accomplished through deep expertise in traditional technologies while also building out new capabilities around emerging technologies and open source. -
Managing Director Hp Global Center - MalaysiaHewlett Packard Enterprise Jun 2007 - Jun 2012Houston, Texas, UsEstablished HP Multimedia, a green field entity with focus in 3 areas - Software Development for HP IT, Outsourcing Services for HP Enterprise Services, and Financial Analysis Services for HP Finance. Exceeded all targets by growing from 1 employee to over 5000 within 5 years, recognized by Prime Minister as largest technology Foreign Direct Investment(FDI) within Malaysia and led development of 600,000 sq ft destination campusResponsibilities included hosting all HP entities and final negotiations of 100M USD in incentives.
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Sr Director It - Global Strategy & PlanningHewlett Packard Enterprise Nov 2006 - May 2007Houston, Texas, UsLed integration of newly established captive Application Development and Maintenance organization across India, China, Mexico and Costa Rica
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Sales Director - Global Application ServicesHewlett Packard Enterprise May 2005 - Oct 2006Houston, Texas, UsOwned and managed relationship between HP Services and Global IT - primary metric was to grow HP Services Application Management Services in India and China. Increased billings from 85M/annum to 162M/annum within 12 months. Grew baseline h/c from ~2200 to over 4500 h/c within same period
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Services Sales SpecialistHewlett Packard Enterprise Jan 2004 - May 2005Houston, Texas, Uswithin 18 months achieved #1 Ranking - North America Services Sales
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Director - Hp Outsourcing, Us West RegionHewlett Packard Enterprise 1999 - 2004Houston, Texas, UsOwned P&L, as well as new order growth for HP's Outsourcing Division in the western US. Regularly achieved highest GM% in North America Region, as well as topline order and revenue growth. Grew revenue from 40M to 140M per annum over a 4 year period.
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Managed Services PrincipalHewlett Packard Enterprise 1996 - 1999Houston, Texas, UsResponsible for pursuit and closure of large IT Outsourcing engagements
Eric Ikeda Skills
Eric Ikeda Education Details
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Bowling Green State UniversityFinance
Frequently Asked Questions about Eric Ikeda
What is Eric Ikeda's role at the current company?
Eric Ikeda's current role is VP Customer Success.
What is Eric Ikeda's email address?
Eric Ikeda's email address is er****@****cus.com
What is Eric Ikeda's direct phone number?
Eric Ikeda's direct phone number is (855) 834*****
What schools did Eric Ikeda attend?
Eric Ikeda attended Bowling Green State University.
What skills is Eric Ikeda known for?
Eric Ikeda has skills like Program Management, Outsourcing, Integration, Enterprise Software, Management, It Strategy, It Management, Business Process, It Service Management, Cloud Computing, Enterprise Architecture, Project Management.
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