Eric Ingland Email & Phone Number

New Berlin, Wisconsin, US

• Led on designing, deploying and documenting infrastructure projects for on-premises and cloud solutions for hundreds of clients
• Promoted from Technical Analyst role after 3 years due to strong performance and organizational impactSelected Project Experience
• Web Hosting Environment Project - Drove redevelopment of web hosting environment in use by 50 companies, resulting in improved security, reduction of 30% in page load time and 25% operation cost
• Automated Server Environment Build Project - Defined architecture of system to automate 50+ entire server environment builds for clients

New Berlin, Wisconsin, US

• Served as a point of contact for customer support calls as part of a dedicated team for hundreds of clients
• Created MDT software deployment for mass workstation rollout for thousands of workstations reducing time to deploy by 80% from 2 hours per workstation

Indianapolis, Indiana, US

• Consulted with customers to resolve technical issues using the enterprise ticketing system; Led on a major project to migrate existing workstations to Windows 7
• Refined automated deployment process of Windows 7 operating system with SCCM software for a 7000 endpoint environment to reduce hours spent per deployment by 25%
• Configured USMT software for migration of user data during operating system deployment reducing time to deploy by 15%

Tübingen, DE

• Directed project management of Windows 7 migrations to 150+ users.
• Coordinated workstation upgrades with customers.
• Designed automated software process to reduce delivery time and increase output.

Jaguariuna, SP, BR

• Performed hundreds of workstation upgrades with SCCM software.
• Responsible for resolving issues with Active Directory and Group Policy.
• Provided ongoing migration support for computer users.

Menlo Park, CA, US

• Performed operating system deployment on hundreds of employee workstations.
• Collaborated with network administration group to resolve customer issues.
• Approved software quality in business operation testing.

Tübingen, DE

• Interacted with customers to solve technical issues.
• Designed network documentation and operational protocol.
• Performed educational training on new software and system operation.

Bachelor Of Science - Bs, Information Science & Technology

Associate Of Applied Science - Aas, Information Technology - Computer Support Specialist