As a Customer Solutions Executive at ITA Group, Inc., I am focused on revenue generation, relationship development, and strategic account planning. I am instrumental in developing innovative marketing strategies, resulting in increased client engagement and revenue growth.

Developed and executed go-to-market strategies to include sales plans, reporting on pipeline performance, establishing efficient order processes, managing RFP/bid teams, collaborating with stakeholders for strategy execution, setting sales targets, implementing sales reporting processes, driving operational excellence, enabling accurate business planning, leading training programs, preparing sales forecasts, and partnering with stakeholders. Lead through consultative sales and program guidance… Show more Developed and executed go-to-market strategies to include sales plans, reporting on pipeline performance, establishing efficient order processes, managing RFP/bid teams, collaborating with stakeholders for strategy execution, setting sales targets, implementing sales reporting processes, driving operational excellence, enabling accurate business planning, leading training programs, preparing sales forecasts, and partnering with stakeholders. Lead through consultative sales and program guidance around the design, development, and implementation of enterprise wide CX SaaS Platforms. Consultative B2B sales to drive new customer acquisitions and continued renewal of existing customer base across Automotive, CPG, Finance, Banking, Insurance, TMT, Utilities, Travel and Hospitality, Health Care and Pharma.• Generated $13.5M net new sales through the development of GTM sales and consultative selling.• Oversaw NPD resulting in $4.5M in sales of a new product within 2 years of launch.• Developed and Implemented sale strategy to achieve revenue and growth targets.• Managed sales pipeline to be aligned around, delivering $50M+ ARR and 65% EBITDA.• Met $5M/Annual target through Strategic Planning, Proactive Prospecting and Consultative Sales.• Led high performing sales strategy and professional development of team members.• Effectively designed solutions to address operational inefficiencies.• Developed enterprise CX solutions, achieving strategic improvements in NPS, CSAT, OKR, and KPI.• Drove cross-functional MR initiatives to improve overall CX, driving greater satisfaction and loyalty.• Created customized enterprise CX SaaS programs aligned with business needs and objectives.• Executed and delivered compelling delivery of product demos and QBR presentations.• Conducted financial analysis, budget creation and strategic sales target development. Show less

Generated business development opportunities through consultative sales of custom research solutions and SaaS-based Customer Experience Management platforms fostered by ongoing business development efforts across multiple verticals representing Automotive, CPG, Finance, Banking, Insurance, Food & Beverage, Tech Media Telecom, Quick Service Restaurant (QSR), Travel & Hospitality and Pharma• Drove the sales process through lead generation, client research, negotiation and… Show more Generated business development opportunities through consultative sales of custom research solutions and SaaS-based Customer Experience Management platforms fostered by ongoing business development efforts across multiple verticals representing Automotive, CPG, Finance, Banking, Insurance, Food & Beverage, Tech Media Telecom, Quick Service Restaurant (QSR), Travel & Hospitality and Pharma• Drove the sales process through lead generation, client research, negotiation and contracting.• Created customized client proposals aligned with business needs and objectives.• Spearheaded in person sales presentations to existing and prospective clients.• Designed solutions outlining CX sales channels, customer journey maps and CX touchpoints.• Wrote actionable business solutions to address sales and market share objectives.• Forged relations with C-suite clientele to develop custom-tailored research programs.• Established ongoing strategic partnerships through consultative business development efforts. Show less

Managed Global Research Operations unit, P&L responsibility encompassing $50M+ in annual revenue and consisting of (50+) associates representing Syndicated and Proprietary studies across multiple verticals: Automotive, Finance, Banking, Insurance, Government, Tech Media Telecom, Real Estate and Other Service Industries.• Managed $50M in ARR of ongoing Tracking Revenue.• Drove $2.8M+ of net new business through consultative sales efforts.• Increased utilization rates by 27% driving… Show more Managed Global Research Operations unit, P&L responsibility encompassing $50M+ in annual revenue and consisting of (50+) associates representing Syndicated and Proprietary studies across multiple verticals: Automotive, Finance, Banking, Insurance, Government, Tech Media Telecom, Real Estate and Other Service Industries.• Managed $50M in ARR of ongoing Tracking Revenue.• Drove $2.8M+ of net new business through consultative sales efforts.• Increased utilization rates by 27% driving operational efficiencies.• Transitioned onshore IS to offshore data management (Singapore) QA team consisting of 20+ associates.• Managed matrix aligned resources achieving strategic EBITDA objectives.• Team Leadership through ongoing coaching and performance management.• Attracted, developed and motivated associates.• Ongoing Process Improvement through ongoing client feedback and accountability measures.• Established and maintained productive relationships with internal partners and client stakeholders.• Conducted ongoing 1:1 with direct reports and skip level meetings to ensure professional team member development.• Promoted continuous improvement mindset and process improvement initiatives through ongoing training and implementation of best practices.• Assisted sales team with pre-sales, RFP development, program implementation and ongoing account management. Show less