Eric J. Smith, Pmp®, Csm Email & Phone Number

New Haven, Connecticut, US

Specializing in the delivery of high value technical solutions designed to best meet your business needs of today and tomorrow.

Paris, Issy-les-Moulineaux, FR

• Owned, adapted, and executed organization development programs and initiatives for the North American market of over 2500 employee including gathering requirements, strategic planning, executive alignment, project.
• 70% engagement of new HR engagement processes within the first year through integrated change management, live and self-paced training, and coaching stakeholders.
• 50% reduction in support requests through the creation of 24/7 accessible online self-support tools, simplifying processes, technical coaching, and training.
• Saved thousands of stakeholder person-hours through simplified and automated processes.
• Promoted engagement strategies including self-ownership of performance and career goals through integrated communications, events, training, and coaching leaders at all levels of the organization.
• Enabled timely system and user experience improvements by establishing national and global collaborative partnerships to address market needs and ideas.

Paris, Issy-les-Moulineaux, FR

• Managed a program and portfolio of cross-functional technology solutions leading a team of 8-10 direct reports, and 10+ local, near-shore and offshore contractors. The portfolio ranged from internal to vendor-partnered.
• Ensured high project stakeholder engagement by establishing a consultant-like partnered approach throughout the software development life cycle. Additional results included faster delivery rates, and on-target.
• Reduced operating costs through retiring low-value applications, and server-to-cloud migrations.
• Successfully introduced team growth practices including Scrum, SDLC, UAT, cloud migration, security compliance standards, and innovation initiatives.
• Led cross-functional initiatives including Intern and Co-op program pilots in partnership with HR resulting in company-wide adoption of the programs.
• Cultivated a highly engaged team through regular one-on-one sessions involving performance and career coaching

Paris, Issy-les-Moulineaux, FR

• Created and managed portfolio of systems and application solutions for business partners. Led cross-functional teams including internal technical partners and external vendors to deliver sustainable mission-critical.
• Merged multiple technology teams enabling greater collaboration and opportunity for growth.
• Piloted a scalable near- and offshore resource program, which was then adopted by the department.
• Introduced meeting norms and communication improvements with functional stakeholders enabling improved project ROI based on reduced rework and faster deliverable cycles.

Paris, Issy-les-Moulineaux, FR

• Provided project management and vendor management for mission-critical manufacturing technology projects, maintaining key partnerships with stakeholders and IT teams to deliver sustainable solutions. Highlights include:
• Managed vendor and factory relationships for upgrades, software pilots, and support introducing standards and lowering costs by consolidating vendors and standardizing across locations.
• Effectively managed technology portion of new factory rollout and expansion projects as single point of contact to vendors, factory managers, and infrastructure teams ensuring on-time delivery.

Music Management

Theatre/Theater