Eric J. Smith, Pmp®, Csm Email & Phone Number

New Haven, Connecticut, Us

Specializing in the delivery of high value technical solutions designed to best meet your business needs of today and tomorrow.

Paris, Issy-Les-Moulineaux, Fr

Owned, adapted, and executed organization development programs and initiatives for the North American market of over 2500 employee including gathering requirements, strategic planning, executive alignment, project management, change management, reporting, and communication and training across all levels of the organization. Highlights include:● 70% engagement of new HR engagement processes within the first year through integrated change management, live and self-paced training, and coaching stakeholders.● 50% reduction in support requests through the creation of 24/7 accessible online self-support tools, simplifying processes, technical coaching, and training. ● Saved thousands of stakeholder person-hours through simplified and automated processes.● Promoted engagement strategies including self-ownership of performance and career goals through integrated communications, events, training, and coaching leaders at all levels of the organization. ● Enabled timely system and user experience improvements by establishing national and global collaborative partnerships to address market needs and ideas.● Cut or eliminated external expenses by directly providing technical, design, and communication services.

Paris, Issy-Les-Moulineaux, Fr

Managed a program and portfolio of cross-functional technology solutions leading a team of 8-10 direct reports, and 10+ local, near-shore and offshore contractors. The portfolio ranged from internal to vendor-partnered solutions on internal and cloud-based platforms. Highlights include:● Ensured high project stakeholder engagement by establishing a consultant-like partnered approach throughout the software development life cycle. Additional results included faster delivery rates, and on-target deliverables. ● Reduced operating costs through retiring low-value applications, and server-to-cloud migrations.● Successfully introduced team growth practices including Scrum, SDLC, UAT, cloud migration, security compliance standards, and innovation initiatives.● Led cross-functional initiatives including Intern and Co-op program pilots in partnership with HR resulting in company-wide adoption of the programs.● Cultivated a highly engaged team through regular one-on-one sessions involving performance and career coaching

Paris, Issy-Les-Moulineaux, Fr

Created and managed portfolio of systems and application solutions for business partners. Led cross-functional teams including internal technical partners and external vendors to deliver sustainable mission-critical solutions and initiatives. Highlights include:● Merged multiple technology teams enabling greater collaboration and opportunity for growth.● Piloted a scalable near- and offshore resource program, which was then adopted by the department. ● Introduced meeting norms and communication improvements with functional stakeholders enabling improved project ROI based on reduced rework and faster deliverable cycles.

Paris, Issy-Les-Moulineaux, Fr

Provided project management and vendor management for mission-critical manufacturing technology projects, maintaining key partnerships with stakeholders and IT teams to deliver sustainable solutions. Highlights include:● Managed vendor and factory relationships for upgrades, software pilots, and support introducing standards and lowering costs by consolidating vendors and standardizing across locations.● Effectively managed technology portion of new factory rollout and expansion projects as single point of contact to vendors, factory managers, and infrastructure teams ensuring on-time delivery.

Music Management

Theatre/Theater