- Implemented Guidewire Policy Center for Specialty Healthcare, Management Liability and Life Sciences Underwriting divisions supporting 300+ users.- Led the development and delivery of pre-production Guidewire Policy Center training curriculum and content to effectively transition 200+ Underwriting, Operations, Actuarial users and Executive Management from multiple legacy systems to the new Guidewire Policy Center processing system.- Led a matrix team of Business Analysts and IT Business Analysts / Developers to deploy over 1,000 post deployment Policy Center system enhancements.- Led the development and production of multiple new insurance product rollouts effectively managing by influence Legal Product Development, Business Analysts, IT Business Analysts / Developers and Product Owners.- Effectively completed SAFe and agile training curriculum to transition processing system development and deployment from a Waterfall methodology to an agile methodology.- Directly managed a team of 2-5 Business Analysts.- Managed by influence a team of 15+ IT Business Analysts / Developers to deploy more efficient and more compliance accurate Guidewire Policy Center processing systems with on time and on budget deliver- Led a team of Business Analysts and IT Business Analysts / Developers to effectively monitor and resolve post-deployment Guidewire Policy Center system defects reducing open defects from a daily average of 100+ to maximum 5-9 on daily basis.- Led the transition of 1,500+ unique non-standard policies from outdated legacy processing systems to new processing systems, including Guidewire Policy Center, which allowed the retirement of the legacy systems and reduced processing system maintenance costs by $500,000+ on an annual basis and with no negative impact on the insured customer experience.

- Led the development, implementation, and training of Salesforce.com for over 1,000 users to improve the sales processes associated with new business pipeline management, sales planning, customer intelligence, and cross-sell execution resulting in improved sales hit ratios, more efficient sales marketing and increased cross-company insurance products per insured.- Led the design and implementation of an improved new business rating process between underwriting and a consolidated processing center that decreased the application rating turnaround time from weeks to days due to improved rating data accuracy, eliminating missing rating data and eliminating multiple rounds of data questions / clarifications.- Served as a key subject matter expert for Business Process Re-engineering colleagues related to sales, underwriting, submission processing, billing & collections, and data management disciplines.- Led the development and implementation of Callidus Insurance Agency Management System that led to a $700,000 annual reduction in state appointment expenses and improved agent licensing compliance.- Developed project management and accountability training curriculum for Business Process Re-Engineering team internal skills enhancement sessions.

- Represented Distribution Management on initiative to improve capacity, tools, and sales processes to drive revenue growth through more focused agent segmentation, more efficient customer interaction and clearer communication of CNA insurance product appetite.- Designed and built an Agency Review Database that allowed Executive Management to more effectively analyze the independent agencies on a quantitative basis, resulting in better identification of key strategic partners.- Became a key support partner to Underwriting Executive Management for providing analytics and ad-hoc strategic initiatives.

- Implemented enhanced receivables reporting via an Oracle database that provided increased clarity and ability to analyze individual insured past-due accounts which reduced past due receivables from $532mm to $173mm.- Implemented and managed the Sarbanes-Oxley self-testing and internal/external auditing of 31 Billing & Collections processes, which resulted in the successful rating by Internal Audit and the External Auditors.