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Eric Palmer Email & Phone Number
Onboarding Specialist
at
STRATOS
LinkedIn matched
✓ Verified May 2026
3 data sources
Profile completeness 86%
Current company
Role
Onboarding Specialist
Location
Greater Cleveland, United States, United States
Company size
Who is Eric Palmer? Overview
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Quick answer
Eric Palmer is listed as Onboarding Specialist at STRATOS, a company with 255 employees, based in Greater Cleveland, United States, United States. AeroLeads shows a matched LinkedIn profile for Eric Palmer.
Eric Palmer previously worked as Operations Supervisor at Equity Trust Company and Retention Manager at Ferryintl. Eric Palmer holds Bachelor'S Degree, Communications from University Of Cincinnati.
Company email context
Email format at STRATOS
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STRATOS
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Profile bio
About Eric Palmer
I am a seasoned professional with a proven track record in leadership, team management, and strategic problem-solving. With a passion for tackling complex challenges, I thrive in dynamic environments and excel at driving exceptional results.Throughout my career, I have honed my interpersonal and technical skills to become a key contributor in exceeding performance standards and company goals. I possess strong leadership abilities, fostering team building, effective communication, and sales and negotiation expertise. My decision-making skills and project management capabilities allow me to navigate and overcome obstacles, delivering successful outcomes.In my most recent role as a Retention Manager at Tom Ferry International, I demonstrated outstanding leadership by implementing strategic initiatives that led to the company's lowest-ever client churn rate. I successfully led and managed the Client Success department, overseeing multiple teams and driving exceptional service and satisfaction for our clients. My expertise in developing advanced metrics reporting systems and implementing standard operating procedures optimized processes, enhanced efficiency, and delivered comprehensive client support.Additionally, I have a solid proficiency in Salesforce (advanced reporting and dashboards), Microsoft Office Suite, Google Workspace, Asana, Slack, Photoshop, Illustrator, Lightroom, and Photography. These technical skills enable me to leverage data-driven insights and creative tools to achieve impactful results.If you are seeking a dynamic leader who thrives in solving complex problems, drives team success, and exceeds performance expectations, I would welcome the opportunity to connect and explore potential collaboration.
Current workplace
Eric Palmer's current company
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Stratos
10 roles
Eric Palmer work experience
A career timeline built from the work history available for this profile.
Operations Supervisor
Current
Jan 2024 - Present
Retention Manager
Exhibited outstanding leadership and the implementation of strategic initiatives that led to a historic achievement of the company's lowest-ever client churn rate of 3.99%.Lead and managed the Client Success department, overseeing three specialized teams and a total of 13 team members, focused on delivering exceptional service and satisfaction to our.
Jun 2022 - Jul 2023
Client Care And Placement Supervisor
Effectively manage, coach, train, and evaluate the Client Care Specialist team to consistently surpass company standards and expectations.Pioneered the implementation of the Client Care dashboard, enabling efficient tracking and measurement of key performance indicators.Delegate and oversee escalated cancellation requests, collaborating closely with the.
Oct 2021 - Jun 2022
Client Care Team Lead
Played a pivotal role in achieving a historic company milestone by attaining the lowest monthly client loss rate in history, reaching an exceptional 2.9% for the month of June 2021.Effectively managed and resolved all escalations from Client Care Specialists, ensuring prompt and attentive service tailored to the urgency level and needs of each.
Jun 2021 - Oct 2021
Client Retention Specialist
Delivered outstanding results by achieving a total of 80 client saves year over year, equivalent to approximately $33,333 in monthly recurring revenue or an impressive $400,000 in annual revenue.Effectively managed a demanding and high-volume workload, successfully producing a remarkable save rate of 14% across 580 escalated cases.Displayed exceptional.
Jun 2020 - Jun 2021
Client Success Representative
Recognized for exceptional skills in objection handling, de-escalation, and finding effective solutions that foster client retention and loyalty, leading to a promotion to Client Retention Specialist within just 7 months.Accountable for successfully managing a substantial portfolio of over 460 clients, contributing to a lifetime company value of $8.4.
Nov 2019 - Jun 2020
Account Executive
Successfully secured new product sales both domestically and internationally, expanding the company's market reach.Took ownership of lead generation, effectively qualifying prospective clients, and closing business opportunities through proactive methods such as cold calling, email outreach, and leveraging social media platforms.Built strong and trusted.
Mar 2019 - Oct 2019
Sales Advisor
Played a pivotal role in consistently achieving and surpassing monthly membership sales and personalized training goalsEfficiently conducted 75-100 cold calls per day, effectively booking appointments, conducting comprehensive gym tours, offering personalized fitness advice, and efficiently processing payments to drive conversions.
Oct 2018 - Mar 2019
Technical Manager And Customer Support
Hayes Handpiece Repair
Effectively managed technical repairs for the second largest national, non-corporate owned location, demonstrating exceptional skill in achieving the lowest warranty rate among 84 franchise locations.Successfully coordinated day-to-day logistics, overseeing timely production and delivery by efficiently managing tasks such as purchasing parts and materials.
Dec 2014 - Aug 2016
3 education records
Eric Palmer education
Bachelor'S Degree, Communications
Education record
Education record
FAQ
Frequently asked questions about Eric Palmer
Quick answers generated from the profile data available on this page.
What company does Eric Palmer work for?
Eric Palmer works for STRATOS.
What is Eric Palmer's role at STRATOS?
Eric Palmer is listed as Onboarding Specialist at STRATOS.
Where is Eric Palmer based?
Eric Palmer is based in Greater Cleveland, United States, United States while working with STRATOS.
What companies has Eric Palmer worked for?
Eric Palmer has worked for Stratos, Equity Trust Company, Ferryintl, Charlies Chalk Dust, and 24 Hour Fitness.
How can I contact Eric Palmer?
You can use AeroLeads to view verified contact signals for Eric Palmer at STRATOS, including work email, phone, and LinkedIn data when available.
What schools did Eric Palmer attend?
Eric Palmer holds Bachelor'S Degree, Communications from University Of Cincinnati.
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