After company reorg, selected to oversee the administration and upkeep of the SharePoint-based Learning Management System, guaranteeing seamless, secure, and efficient functionality. Collaborated with SMEs to craft interactive online courses that integrated instructional design principles and multimedia elements, thereby enriching the overall learning process. Maintained the platform's operational integrity, security, and accessibility, while also crafting compelling and impactful course materials.- Created multimedia learning presentations in SCORM format, edited instructional videos, designed marketing assets, led social media campaigns, developed graphics for conferences and printed materials and managed technical needs of students.- Leveraged proficiency in graphic design principles and cutting-edge software tools to produce visually engaging logos, banners, social media content, and marketing materials, while adhering to brand guidelines and ensuring design coherence.- Worked and collaborated closely with cross-functional teams, including marketing and content experts, to craft visually striking graphics that adeptly conveyed brand identity and messaging.

I empower small to medium-sized businesses to leverage the full potential of Microsoft 365 technology. I provide expert guidance and hands-on support to ensure a seamless deployment. My customized approach combines education, coaching, and practical implementation to maximize productivity and drive success for my clients.Education:- Developing and delivering Microsoft 365-focused courses, teaching users how to effectively deploy and use their Microsoft 365 resources.- Ensuring a thorough understanding of the technology and its capabilities through hands-on training and real-world scenarios.Coaching:- Providing one-on-one coaching and mentorship sessions to business owners to help them maximize their investment in Microsoft 365.- Monitoring the secure implementation of what was learned to ensure the best possible results.Managed IT Services:- Offering project consultation and execution to ensure the technology is deployed in a way that aligns with the unique needs of each business.- Managing Windows and macOS endpoints to ensure the stability and security of the technology.- Deploying Microsoft 365, including Intune and Windows Autopilot, to streamline the process and ensure a seamless integration with existing systems.- Managing the ticket system to provide prompt and effective support to clients, ensuring their technology is always running smoothly.

I have a diverse range of experience in the technology industry, having performed various roles in project and customer administration, Mac endpoint management, support desk, Microsoft 365, and VOIP.As a project and customer administrator, I served as the primary point of contact for managers at customer sites and utilized my training from Apple to understand their expectations for projects and support. I planned projects based on sales direction, maintained and tracked project tasks, and created training materials as needed. I also successfully migrated organizations from Google Workspaces to Microsoft 365 and developed solutions to move physical infrastructure to cloud-based systems.In the role of Mac endpoint management, I have experience with Addigy and other macOS and iOS MDM solutions and have assisted users through remote troubleshooting. I have a solid understanding of recovery services and can guide users without the need for a screen share.With over 10 years of experience in troubleshooting tier one and two support issues, I have developed a documentation system using ITGlue and have experience with multi-channel support, including chats, tickets, calls, and in-person appointments. I also managed tickets and assignments to technicians for 200-350 end users and developed a scheduling system to streamline remote support bookings.

T1 Phone and Chat Specialist for AppleCare.