Eric Pederson Email & Phone Number

We are a small group of IT Professionals with a crazy idea:We help meet the technical needs and unify the Body of Christ in Milwaukee by forming a Christ-centered community of IT Professionals.We see that many Churches, Para-Church and faith-based organizations in Milwaukee need reliable and affordable technical support.We see the need for a place to serve.

• Oversaw the re-design and implementation of network from the ground up to support a new phone system and wireless infrastructure; while continuing to support staff with many of the responsibilities of a Senior.
• Redesign and configuration of network that improved uptime, reliability, flexibility, and management for a new phone system and wireless network.
• Network Monitoring that alerts to outages and monitors activity to help quickly pinpoint and resolve network and server issues
• PCI Compliance built a highly secure network to meet and exceed PCI C compliancy
• Planned and deployed new wireless infrastructure that increased reliability, density, coverage and can support 1000+ users on the system at one time while reducing the need for IT management.
• Planned, deployed and trained users on a new phone system making voice communications more efficient by providing the users with an easy to use web interface, reducing IT management and converging our voice and data.

• 2003-2007, 2009-2013Hired as a part-time Intern, subsequently transitioned from a full time Technical Analyst to Senior Technical Analyst. These positions have required many skills with a focus on facilitating clear.
• Desktop support for Mac, PC, Linux by listening to find root cause, leading to fewer calls as users were trained and listened to as well as helped
• Server support and administration resulting in high availability of services, responsiveness to user needs and quick admin turnaround
• Network support that provided a reliable network
• Phone system support by working with outside vendors to troubleshoot issues and maintain the CAT3 infrastructure, keeping an aging phone system highly reliable
• Public Speaking giving presentations to staff regarding technical changes, upgrades and policies

Beni, North Kivu, Democratic Republic Of Congo

• Designed and implemented the University's first computer lab, training center, Internet connection, solar power system and compsci curriculum while heavily investing in the first students of the Christian Bilingual.
• Curriculum Development that taught students who had never touched a computer the basics of a GUI, word processing and internet research
• Teaching and Coaching both students and staff in best practices that increased their knowledge and efficiency
• VSAT Satellite Internet Install that has been accessing the internet for over 5yrs
• Local WISP that leveraged the VSAT connection to generate funds
• Solar Power Installation that kept the VSAT modem powered 24/7