Eric Schroeder Email & Phone Number

Bangalore, Karnataka, In

The VP of Delivery Leadership is responsible for the post-sale implementation of the service contract. The role is responsible for delivering a range of quality IT services at a high level of satisfaction for clients. My role is leading Engineering and Operations Technology teams to support and modernize the online retail experience for Bluestem Brands and their customers. I am accountable for building Leaders and Technologists to be prepared for the future such as GenAI.Notable accomplishments:• Successfully migrated Enterprise from on-premise datacenter to public cloud.• Drive Executive level client Business Review meetings.• Created and matured KPI and SLA driven Technology processes to ensure consistent service delivery, and ultimately a positive experience for Bluestem customers.• Reduced Public Cloud spend by 30% without sacrificing performance, reliability, or resiliency.• Lead post-sale rebadging of employees with 90% retention rate, and held attrition under 6%.• Managed a pipeline of proposals to meet current and future needs of new and existing clients, adding $2.5M to topline sales.• Worked closely with potential clients, Sales, and internal SME’s to create actionable solutions to meet customer needs.• Lead global team of 180 people to deliver exemplary service.

Eden Prairie, Minnesota, Us

The VP of Infrastructure and operations plays an integral role in setting and executing strategies that drive innovation while ensuring a high level of system availability, performance, stability, and security across several functions including, but not limited to, End User Services, DevOps, Network, Hosting, Disaster Recovery, Business Continuity, Security Operations, Storage, Data & Voice Management, and Process Practice Evolution.• Provide thought leadership into overall IT strategy, operational processes, cost-optimization, innovation, and efficiency improvement opportunities.• Accountable for effectively running infrastructure and operations services including procurement, performance, stability, and availability.• Lead planning efforts for future state capacity and develop an infrastructure roadmap inclusive of current and future state needs assessments.• Responsible for functional annual budget planning, forecasting and cost tracking, work estimation, capital funding requests, and total cost of ownership in partnership with Financial partners.

Apple Valley, Minnesota, Us

The Director of Enterprise Services leads all aspects of Questar’s IT function including: Networking, Server, Cloud Infrastructure, End-User, Collaboration tools, Enterprise Applications, and Production Application support. Created roadmap for IT projects, and gained alignment with Executive Leadership. Also responded to customer RFC to win new business.• Saved $700,000 in licensing fees• Successfully migrated revenue generating platform to AWS on-time and under budget leveraging PMO, AWS Professional services, Sales team, and internal staff• Implemented IT policies to meet customer needs • Increased net profit margin by 1% by increasing hosting efficiency• Managed IT vendor performance and renewals, including drafting contracts, leveraging relationships, and cost containment• Migrated critical self-hosted Enterprise Applications to SaaS versions to improve reliability, BC/DR, and modern workforce experience• Part of the executive team to form response to COVID-19• Responsible for Corporate Security training, and annual IT security assessment.• Implemented policies and operations to improve security to meet statutory and customer needs.

The Director of Architecture, Governance, Cloud Infrastructure is responsible for providing public cloud solutions for the Enterprise. The role must provide business outcomes that support Merrill’s ISO and SOCII accreditations, global scale, while being fiscally responsible. The group consists architecture and ongoing operations of Merrill’s Cloud presence in a DevOps culture using Agile methodologies. • Led Governance, Architecture, and deployment of Global Public Cloud environment under budget, and ahead of schedule.• Led post-transaction separation for 5 lines of business• Reduced Azure Public Cloud spend by 25%• Completed projects in on-time and under budget.• Built DevOps culture and operations• Improved technology delivery from months to days• Successful launch of new Product, DataSiteOne• Global Vendor management• Created DevOps engagement model to transform entire IT department• Ensured IT met technical and operational excellence for ISO and SOCII accreditations

The role is responsible for the provisioning and ongoing operations for Merrill Corp’s LAN and WAN, and IT Facilities management. Management encompasses 3 Datacenters and 35 remote locations located around the world. This Sr. Manager role leads the Global Network Operations, Network Security, and Server teams. The Sr. Manager is responsible for the strategy, Architecture, Delivery, and daily operations for each function. Created resource planning tool used by all Infrastructure teams, proved a flexible workforcemodel to handle changing project load. Created monthly dashboard of key performance indicators Gained approval for large LAN and Wireless network refresh of headquarters.

Us

The Director of Technology is a hybrid role encompassing testing of software, embedded firmware and hardware, Customer Service, and Product Manager functions. Developed testing and release plans which improved defect detection 100%. Managed staff to complete testing using plans which reducing testing time from weeks to days. Set direction of product development using feedback from resellers and competitive analysis. Responsible for developing product roadmap and communicating to resellers, developing greater confidence in our company. Implemented an outreach program for key distributors. The program included mass-communication, product feedback loop, and high degree of support for select partners improving engagement of key stakeholders.

Toronto, On, Ca

Ensure 24/7 operational support for over 1800 Windows servers and 1900 UNIX servers located in multiple geographically dispersed datacenters. Created IT solutions to business problems. Managed all aspects of staff performance for 16 direct reports across the United States, United Kingdom and India. Supported 20% server growth with fixed resources without lowering the SLA. Communicate with upper management on status of projects and the state of the environment. Drive projects across matrix organization to accomplish complex projects on time.

Toronto, On, Ca

Role was to launch web-based B2B product with $90M budget, and $23M infrastructure. Used Agile methodology to make application operationally ready. Built high-performing team of developers, DBAs, and systems engineers/analysts from scratch to diagnose issues, create tools and trouble-shooting processes. Led workshops with inter-departmental leadership to create customer issue escalation and troubleshooting procedures. Created communication strategy to inform stakeholders during critical incidents. Used people, process, and technology solutions to increase performance of search function from 25 seconds to 5. Led stress testing to demonstrate capacity to meet Marketing/Sales projections of launch day usage.

Toronto, On, Ca

Successfully led staff of 29 across US and India. Established scope of responsibility for first off-shoreUNIX support team in Thomson. Set strategic direction for all UNIX platforms for Thomson data centers. Responsible for 5000+ servers generating $1.2B in revenue. Managed annual budget of $6M. Implemented vendor strategies to limit cost increases to 5%, and saved $800,000 annually. Improved relationship with multiple strategic vendors improving support request response time. Utilized legal, technical, and procurement resources to improve vendor responsiveness, lower cost, and ensure compliance to mitigate risk.

Toronto, On, Ca

Primary responsibilities include personnel management of 11, technical vendor management, project management, process oversight and coordination across functional teams, and responsible for 24x7 production environment supporting $1B of revenue.

Toronto, On, Ca

Mba, General

Bachelor Of Science (Bs), Computer Science