Eric Schroeder Email & Phone Number

Bangalore, Karnataka, IN

• The VP of Delivery Leadership is responsible for the post-sale implementation of the service contract. The role is responsible for delivering a range of quality IT services at a high level of satisfaction for clients..
• Successfully migrated Enterprise from on-premise datacenter to public cloud.
• Drive Executive level client Business Review meetings.
• Created and matured KPI and SLA driven Technology processes to ensure consistent service delivery, and ultimately a positive experience for Bluestem customers.
• Reduced Public Cloud spend by 30% without sacrificing performance, reliability, or resiliency.
• Lead post-sale rebadging of employees with 90% retention rate, and held attrition under 6%.

Eden Prairie, Minnesota, US

• The VP of Infrastructure and operations plays an integral role in setting and executing strategies that drive innovation while ensuring a high level of system availability, performance, stability, and security across.
• Provide thought leadership into overall IT strategy, operational processes, cost-optimization, innovation, and efficiency improvement opportunities.
• Accountable for effectively running infrastructure and operations services including procurement, performance, stability, and availability.
• Lead planning efforts for future state capacity and develop an infrastructure roadmap inclusive of current and future state needs assessments.
• Responsible for functional annual budget planning, forecasting and cost tracking, work estimation, capital funding requests, and total cost of ownership in partnership with Financial partners.

Apple Valley, Minnesota, US

• The Director of Enterprise Services leads all aspects of Questar’s IT function including: Networking, Server, Cloud Infrastructure, End-User, Collaboration tools, Enterprise Applications, and Production Application.
• Saved $700,000 in licensing fees
• Successfully migrated revenue generating platform to AWS on-time and under budget leveraging PMO, AWS Professional services, Sales team, and internal staff
• Implemented IT policies to meet customer needs
• Increased net profit margin by 1% by increasing hosting efficiency
• Managed IT vendor performance and renewals, including drafting contracts, leveraging relationships, and cost containment

• The Director of Architecture, Governance, Cloud Infrastructure is responsible for providing public cloud solutions for the Enterprise. The role must provide business outcomes that support Merrill’s ISO and SOCII.
• Led Governance, Architecture, and deployment of Global Public Cloud environment under budget, and ahead of schedule.
• Led post-transaction separation for 5 lines of business
• Reduced Azure Public Cloud spend by 25%
• Completed projects in on-time and under budget.
• Built DevOps culture and operations

The role is responsible for the provisioning and ongoing operations for Merrill Corp’s LAN and WAN, and IT Facilities management. Management encompasses 3 Datacenters and 35 remote locations located around the world. This Sr. Manager role leads the Global Network Operations, Network Security, and Server teams. The Sr. Manager is responsible for the.

US

The Director of Technology is a hybrid role encompassing testing of software, embedded firmware and hardware, Customer Service, and Product Manager functions. Developed testing and release plans which improved defect detection 100%. Managed staff to complete testing using plans which reducing testing time from weeks to days. Set direction of product.

Toronto, ON, CA

Ensure 24/7 operational support for over 1800 Windows servers and 1900 UNIX servers located in multiple geographically dispersed datacenters. Created IT solutions to business problems. Managed all aspects of staff performance for 16 direct reports across the United States, United Kingdom and India. Supported 20% server growth with fixed resources without.

Toronto, ON, CA

Role was to launch web-based B2B product with $90M budget, and $23M infrastructure. Used Agile methodology to make application operationally ready. Built high-performing team of developers, DBAs, and systems engineers/analysts from scratch to diagnose issues, create tools and trouble-shooting processes. Led workshops with inter-departmental leadership to.

Toronto, ON, CA

Successfully led staff of 29 across US and India. Established scope of responsibility for first off-shoreUNIX support team in Thomson. Set strategic direction for all UNIX platforms for Thomson data centers. Responsible for 5000+ servers generating $1.2B in revenue. Managed annual budget of $6M. Implemented vendor strategies to limit cost increases to 5%.

Toronto, ON, CA

Primary responsibilities include personnel management of 11, technical vendor management, project management, process oversight and coordination across functional teams, and responsible for 24x7 production environment supporting $1B of revenue.

Toronto, ON, CA

Mba, General

Bachelor Of Science (Bs), Computer Science