Eric Schroeder Email and Phone Number
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An accomplished, solution oriented, IT leader with record of increasing responsibilities successfully leading shared services teams across multiple disciplines, supporting more than $1B in revenue globally. Relationship focused leader adept at building trust and generating momentum.Managed multiple competing projects successfully in matrixed organizations. Have extensive background managing vendors in both strategic and tactical relationships. Experience working with Executive Leadership and gaining alignment.Spent the last 20 years in leadership positions over Public Cloud, DevOps, traditional technologies, Software testing, and Application Support. Proven track record of leveraging PMO, Finance, and vendors to complete projects on time and under budget, while being consistently recognized for delivering high quality services with a customer-centric approach. Ensured global IT operations and technology met security compliance needs for the business. ISO and SOC2 accreditations achieved in both self-hosted and Public Cloud environments. My broad experience enables me to excel at creating strategies that align people, processes, and technologies to solve complex business problems in highly competitive environments.SKILLS INVENTORY HIGHLIGHTS• IT Strategy and roadmap• Financial and Architectural governance of Public Cloud• Operational and Technical excellence to support PCI, ISO and SOCII• Public Cloud adoption • Transformation leadership• People management – up to 180 people across continents • Merger, acquisition, divestiture• IT Integration• Vendor management – Contract, Partnerships, staff augmentation• Financial management – up to $50M budgets• IT process improvement • End-User technologies• Enterprise software
Sonata Software
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Vp Delivery LeadershipSonata Software Apr 2023 - PresentBangalore, Karnataka, InThe VP of Delivery Leadership is responsible for the post-sale implementation of the service contract. The role is responsible for delivering a range of quality IT services at a high level of satisfaction for clients. My role is leading Engineering and Operations Technology teams to support and modernize the online retail experience for Bluestem Brands and their customers. I am accountable for building Leaders and Technologists to be prepared for the future such as GenAI.Notable accomplishments:• Successfully migrated Enterprise from on-premise datacenter to public cloud.• Drive Executive level client Business Review meetings.• Created and matured KPI and SLA driven Technology processes to ensure consistent service delivery, and ultimately a positive experience for Bluestem customers.• Reduced Public Cloud spend by 30% without sacrificing performance, reliability, or resiliency.• Lead post-sale rebadging of employees with 90% retention rate, and held attrition under 6%.• Managed a pipeline of proposals to meet current and future needs of new and existing clients, adding $2.5M to topline sales.• Worked closely with potential clients, Sales, and internal SME’s to create actionable solutions to meet customer needs.• Lead global team of 180 people to deliver exemplary service.
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Vp Infrastructure And OperationsFingerhut Aug 2021 - May 2023Eden Prairie, Minnesota, UsThe VP of Infrastructure and operations plays an integral role in setting and executing strategies that drive innovation while ensuring a high level of system availability, performance, stability, and security across several functions including, but not limited to, End User Services, DevOps, Network, Hosting, Disaster Recovery, Business Continuity, Security Operations, Storage, Data & Voice Management, and Process Practice Evolution.• Provide thought leadership into overall IT strategy, operational processes, cost-optimization, innovation, and efficiency improvement opportunities.• Accountable for effectively running infrastructure and operations services including procurement, performance, stability, and availability.• Lead planning efforts for future state capacity and develop an infrastructure roadmap inclusive of current and future state needs assessments.• Responsible for functional annual budget planning, forecasting and cost tracking, work estimation, capital funding requests, and total cost of ownership in partnership with Financial partners. -
Director Enterprise ServicesQuestar Assessment Inc. Apr 2019 - Aug 2021Apple Valley, Minnesota, UsThe Director of Enterprise Services leads all aspects of Questar’s IT function including: Networking, Server, Cloud Infrastructure, End-User, Collaboration tools, Enterprise Applications, and Production Application support. Created roadmap for IT projects, and gained alignment with Executive Leadership. Also responded to customer RFC to win new business.• Saved $700,000 in licensing fees• Successfully migrated revenue generating platform to AWS on-time and under budget leveraging PMO, AWS Professional services, Sales team, and internal staff• Implemented IT policies to meet customer needs • Increased net profit margin by 1% by increasing hosting efficiency• Managed IT vendor performance and renewals, including drafting contracts, leveraging relationships, and cost containment• Migrated critical self-hosted Enterprise Applications to SaaS versions to improve reliability, BC/DR, and modern workforce experience• Part of the executive team to form response to COVID-19• Responsible for Corporate Security training, and annual IT security assessment.• Implemented policies and operations to improve security to meet statutory and customer needs. -
Director Of Architecture, Governance, And Cloud ServicesMerrill Corporation Oct 2016 - Apr 2019The Director of Architecture, Governance, Cloud Infrastructure is responsible for providing public cloud solutions for the Enterprise. The role must provide business outcomes that support Merrill’s ISO and SOCII accreditations, global scale, while being fiscally responsible. The group consists architecture and ongoing operations of Merrill’s Cloud presence in a DevOps culture using Agile methodologies. • Led Governance, Architecture, and deployment of Global Public Cloud environment under budget, and ahead of schedule.• Led post-transaction separation for 5 lines of business• Reduced Azure Public Cloud spend by 25%• Completed projects in on-time and under budget.• Built DevOps culture and operations• Improved technology delivery from months to days• Successful launch of new Product, DataSiteOne• Global Vendor management• Created DevOps engagement model to transform entire IT department• Ensured IT met technical and operational excellence for ISO and SOCII accreditations
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Sr. Infrastructure ManagerMerrill Corporation Jun 2015 - Oct 2016The role is responsible for the provisioning and ongoing operations for Merrill Corp’s LAN and WAN, and IT Facilities management. Management encompasses 3 Datacenters and 35 remote locations located around the world. This Sr. Manager role leads the Global Network Operations, Network Security, and Server teams. The Sr. Manager is responsible for the strategy, Architecture, Delivery, and daily operations for each function. Created resource planning tool used by all Infrastructure teams, proved a flexible workforcemodel to handle changing project load. Created monthly dashboard of key performance indicators Gained approval for large LAN and Wireless network refresh of headquarters.
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Director Of TechnologyThe Navvo Group Jul 2012 - Jun 2015UsThe Director of Technology is a hybrid role encompassing testing of software, embedded firmware and hardware, Customer Service, and Product Manager functions. Developed testing and release plans which improved defect detection 100%. Managed staff to complete testing using plans which reducing testing time from weeks to days. Set direction of product development using feedback from resellers and competitive analysis. Responsible for developing product roadmap and communicating to resellers, developing greater confidence in our company. Implemented an outreach program for key distributors. The program included mass-communication, product feedback loop, and high degree of support for select partners improving engagement of key stakeholders. -
Unix, Linux, Windows SupportThomson Reuters May 2010 - Oct 2012Toronto, On, CaEnsure 24/7 operational support for over 1800 Windows servers and 1900 UNIX servers located in multiple geographically dispersed datacenters. Created IT solutions to business problems. Managed all aspects of staff performance for 16 direct reports across the United States, United Kingdom and India. Supported 20% server growth with fixed resources without lowering the SLA. Communicate with upper management on status of projects and the state of the environment. Drive projects across matrix organization to accomplish complex projects on time. -
Manager Of Technology, Westlawnext SwatThomson 2009 - 2010Toronto, On, CaRole was to launch web-based B2B product with $90M budget, and $23M infrastructure. Used Agile methodology to make application operationally ready. Built high-performing team of developers, DBAs, and systems engineers/analysts from scratch to diagnose issues, create tools and trouble-shooting processes. Led workshops with inter-departmental leadership to create customer issue escalation and troubleshooting procedures. Created communication strategy to inform stakeholders during critical incidents. Used people, process, and technology solutions to increase performance of search function from 25 seconds to 5. Led stress testing to demonstrate capacity to meet Marketing/Sales projections of launch day usage.
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Manager Of Technology, Unix/Linux PlatformThomson 2007 - 2009Toronto, On, CaSuccessfully led staff of 29 across US and India. Established scope of responsibility for first off-shoreUNIX support team in Thomson. Set strategic direction for all UNIX platforms for Thomson data centers. Responsible for 5000+ servers generating $1.2B in revenue. Managed annual budget of $6M. Implemented vendor strategies to limit cost increases to 5%, and saved $800,000 annually. Improved relationship with multiple strategic vendors improving support request response time. Utilized legal, technical, and procurement resources to improve vendor responsiveness, lower cost, and ensure compliance to mitigate risk.
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Team Lead Unix Platform SupportThomson 2005 - 2007Toronto, On, CaPrimary responsibilities include personnel management of 11, technical vendor management, project management, process oversight and coordination across functional teams, and responsible for 24x7 production environment supporting $1B of revenue.
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Senior Systems/Network EngineerThomson 2001 - 2005Toronto, On, Ca
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Manager Of ContentAdvanced Communication Design Sep 1997 - Jun 2001
Eric Schroeder Skills
Eric Schroeder Education Details
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Augsburg UniversityGeneral -
University Of MinnesotaComputer Science
Frequently Asked Questions about Eric Schroeder
What company does Eric Schroeder work for?
Eric Schroeder works for Sonata Software
What is Eric Schroeder's role at the current company?
Eric Schroeder's current role is Technology Executive | Digital Transformation | Every Company is a Tech Company.
What is Eric Schroeder's email address?
Eric Schroeder's email address is er****@****nds.com
What is Eric Schroeder's direct phone number?
Eric Schroeder's direct phone number is (800) 688*****
What schools did Eric Schroeder attend?
Eric Schroeder attended Augsburg University, University Of Minnesota.
What skills is Eric Schroeder known for?
Eric Schroeder has skills like Data Center, Vendor Management, Itil, Unix, Virtualization, Management, Cloud Computing, Disaster Recovery, Linux, Integration, Servers, Cross Functional Team Leadership.
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