Eric Tucker Email & Phone Number

Fort Lauderdale, Fl, Us

Fort Lauderdale, Florida, United States

Fort Lauderdale, Florida

In my last position, I spearheaded continuous improvements within high-traffic airport sites and command centers to elevate team performance, capture efficiency gains, and ensure on-time global flight operations. I partnered with diverse teams from customs, ramp, fuel, cargo, customer service, dispatch, local airports, and local crews. I captured the following results throughout tenure: • Strengthened alignment with safety standards, promoting skill development of team members to ensure zero accident rate. • Called upon to serve as Process Improvement Expert for additional stations in Ft. Myers and Miami, developing solutions to propel long-term growth. • Boosted turnaround time through workflow optimization efforts across multiple departments. • Entrusted to take on additional projects, leading department interviews, hiring, and onboarding functions resulting in 20-member high-performing team.

Florida, United States

In this role, I spearheaded the employee onboarding process for the hospitality unit across the state. I led an 18-member team, empowering staff with strong customer support skills. I continually developed a collaborative environment amongst business owners, key managers, and business groups. • Managed $10M in sales quotas and monthly revenue targets for the state of Florida, restructuring underperforming operations to surpass quota plan by 127%.

Sunrise, Florida

Within this position, I served a key role in assisting customers with booking airline travel across global ports. I leveraged my relationship development skills through continual follow through with airline partners. • Collaborated with VIP passengers to ensure successful coordination of travel plans. • Communicated with local transportation services for VIP clientele, providing a world-class customer experience.

Fort Lauderdale, Fl

Job Responsibilities: Account Responsibility- Overall responsibility for the management of a group of assigned accounts with a total of $10 Million dollars of revenue per year, focusing on retention (through securing long term contracts) and profitable growth of existing revenue streams as well as conducting strategic planning activities to ensure customers' product and service needs are anticipated.- Maintain on-going communications with entire account base through various mediums. - Identify and manage customer requests for service to maintain above average quota and revenue goal attainment.- Provide professional and technical advice on business applications to ensure account satisfaction by fulfilling customer needs. - Manage relationships with all points of contact within a client's organization to ensure ongoing customer satisfaction.Product Responsibility- Represent Windstream's entire converged product portfolio with special focus on next generation data products.- Maintain a solid understanding of all the major product groups and applications associated with these product groups.- Coordinate with Engineering and sales support to complete product configuration and ensure successful installation of CPE products..- Ongoing account retention and growth efforts

Miami/Fort Lauderdale Area

*Responsible for a large project of migrating customers from the older Nextel platform over to the Sprint network by working directly with customers educating them on the advantages of the change.*Act as local training coordinator including onboarding as well as recurrent training of all products and services.*Proactively review accounts to renew contracted services on existing lines and upgrade customers from outdated handsets including offering contract extensions to secure base of customers.*Work with all levels of management with Sprint and with my customers to ensure issues are addressed and communicated including running monthly review of all accounts with sales teams.

Altamonte Springs, Fl

-Handled all customer escalations for my team when the customer needed more extensive assistance-Reduce Churn within Account Base for 12 reps by handling problems and finding answers to issues at hand.-Add new revenue from new customer and increase revenue from existing customers-Assisted with Negotiation of contracted services on existing lines and upgrade from outdated handsets-Managed a team and worked with them to embrace the sense of TEAM. We actively worked with several other departments to get things accomplished for the customer. -Also kept all team schedules and approved all vacation time based on availability and company needs at that particular time and date.

Altamonte Springs, Florida

*Manage 400+ base of customers Selling entire portfolio including Circuits, Nortel Phone Systems, DSL, Long Distance, local phone service including Centrex and PBX, wireless services, Dedicated Internet Access , Managed Network Services, and MPLS services.*Reduce Churn within my base and cross sell the portfolioHandle inbound new business sales calls to prospect business

Greater Detroit Area