Eric Bible

Eric Bible Email and Phone Number

Software Engineer | MEAN Stack (Angular) | TypeScript | Leadership | Results driven problem solving is my passion @ Vertex IT Systems
Eric Bible's Location
Elmira, New York, United States, United States
Eric Bible's Contact Details

Eric Bible personal email

n/a

Eric Bible phone numbers

About Eric Bible

Switched to tech skill acquisition & freelancing in 2018 and have seen 5x growth in client volume since then. Coding front ends since 2006 with HTML, CSS, and JavaScript. Trained in React and Node.js, working in TypeScript and Angular, upskilling in Java and Appwrite for backend needs. Managed an average of 3-5 projects in unison and to completion with results that surpassed defined targets at any given time since 2009.Over 10 years of cross-functionally collaborative management experience leading various operational, technical, and web application projects delivering quality results that exceed the mark.

Eric Bible's Current Company Details
Vertex IT Systems

Vertex It Systems

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Software Engineer | MEAN Stack (Angular) | TypeScript | Leadership | Results driven problem solving is my passion
Eric Bible Work Experience Details
  • Vertex It Systems
    Software Engineer Ii
    Vertex It Systems Oct 2023 - Present
    Maintaining and optimizing online buy flows for the Marketing department of a prominent Media and Communications company.Supported implementation of UX functionality that resulted in exceeding existing checkout process sales by about 3% for a conversion rate of close to 20% against a site visitor count in the mid-to-high 5-figures.Contract renewed to support an initiative to optimize the site performance in terms of speed and sales conversions for 3 other products within the client's offer portfolio - work is ongoing therein where we have begun by implementing Angular Material to replace a previous UI/component library that was in use.Starting with the initial product page where we optimized conversions during the holiday period: we have reduced page load times by more than half of the initial baseline.
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  • Ejb Dev & Design
    Full Stack Developer
    Ejb Dev & Design Dec 2020 - Present
    New York, United States
    Specialized in sales-focused Web Design and Development for various small business clients. Launched solutions for industries ranging from Culinary/Private Chef to Fitness/Recreational Sports, General Contractors and Non-Profits
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  • Self Employed
    Frontend Web Developer
    Self Employed Aug 2018 - Present
  • 100Devs
    Software Engineer
    100Devs Jan 2023 - Present
    Worked with teams to develop multiple full stack web applications and streamlined project solutions to meet client needs. Developed application to facilitate community and peer support network building for individuals at various stages of addiction recovery. Iterative development ongoing. Pushed code to GitHub an average of 5-7 times/week after completion of training program.
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  • Wayfair
    Large Parcel Support Associate
    Wayfair Sep 2019 - Apr 2020
    Big Flats, New York, United States
    Performed in top 20th percentile against a staff of 100 peers.Coordinated large parcel deliveries for company by handling inbound and outbound contacts that would interface directly with customers, internal departments and drivers/delivery network. Secured logistics and confirmed shipping/arrival dates in support of the final mile supply chain.
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  • Ttec
    Sr. Project Manager
    Ttec Feb 2017 - Apr 2018
    Was directly responsible for global project lifecycle focused on new client implementation or existing client growth. Managed cross-functional teams including Account, Operations, IT Infrastructure, Finance, Strategy et. al. to define and execute on project scope.Managed various small-scale new-add FTE pilot projects for sales and service initiatives across multiple industries/business sectors, such as Tech, Healthcare, and Finance. At the approximately 5 month mark of my company tenure: was selected to oversee the initiation of and collaborated with a team of peers on a large government disaster relief project to successfully implement a gross total of 3,000+ FTE for support of impacted communities and citizens by the North American series of natural disaster strikes circa Summer 2017; primarily Hurricane Harvey.Single point of contact for project documentation tracking and communication across both internal and external stakeholders. Responsible for risk assessment and mitigation throughout the project lifecycle while managing our client timeline requirements. Weekly communication of project progression and status to the internal executive leadership team.
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  • Sitel
    Project Manager
    Sitel Sep 2015 - Jan 2017
    Was directly responsible for global project lifecycle focused on new client implementation or existing client growth. Managed cross-functional teams including Account, Operations, IT Infrastructure, Finance, Strategy et. al. to define and execute on project scope.Single point of contact for project documentation tracking and communication across both internal and external stakeholders. Responsible for risk assessment and mitigation throughout the project lifecycle while managing to client timeline requirements. Weekly communication of project progression and status to internal executive leadership team.Managed 7 different projects of varying size and scope to successfully implement a gross total of 1,600+ FTE: -Lead a key IT telecom upgrade and hardware deployment project with zero service interruption across multiple clients and industries exceeding over 1,000 FTE in total workforce. -Implemented an innovative mobile technology project that lead to standardized documentation and best practices for peers to employ on similar launches.
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  • Sitel
    Operations Manager
    Sitel Aug 2011 - Sep 2015
    Oversaw call center operations for a team of supervisors to ensure client product knowledge and drive customer service relationships; managed an average of 10-12 supervisors. Directly responsible for the operations of a $5M annual revenue stream.Tailored presentations to various audiences in order to effectively discuss the business in appropriate terms to facilitate understanding of drivers of current performance, goals for future performance and gained buy-in on next steps needed to reach said goals.Reduced annual attrition by 36% through continuous optimization and best practice implementation.Increased gross margin by 4% and secured optimal performance to sustain the growth in profitability long term.Lead operations in the launch of e-mail and chat for a highly complex Fortune 500 client. Spearheaded the implementation of several specialized pilot teams for Fortune 500 client which yielded a highly lucrative contract extension.
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  • Sitel
    Operations Support Analyst
    Sitel Jul 2010 - Aug 2011
    Key role held in development and implementation of strategic staffing and hiring plans to satisfy client requirements and meet organization financial commitments.Updated complex standard reports and prepared supplemental reporting/analysis under narrow timelines which illustrate historical business impacts and improve financial forecasting accuracy for review with Site Director and Regional Senior Leadership.Was responsible for forecasting of staff and site financials as well as all vendor relationships and invoice management for the company.Delivered course instruction to new hire employees on their financial impact to current employer’s business.
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  • Sitel
    Id Administration Coordinator
    Sitel Oct 2009 - Jul 2010
    Enterprise coordinator of four different contact center locations on a technological project for our shared client's initiative to streamline system access hierarchies; directly responsible for organized process documentation and presentation.The effort of process and system discovery lead to documented suggestions for improvement which proved to streamline ID Administration and Hierarchy maintenance across the enterprise, reducing the frequency of system driven, customer impacting, errors from weekly to semi-annually.
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  • Sitel
    Coach (Customer Service Supervisor)
    Sitel Jun 2009 - Oct 2009
    Directly managed a team of 18-22 employees on average, taking responsibility for monitoring and providing guidance to improve their performance.Held employees accountable to company and client policies and procedures on the job, including customer facing and intrapersonal conduct.Authored professional correspondence to colleagues, customers and vendors.
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  • Sitel
    Coach Apprentice
    Sitel Apr 2009 - Jun 2009
    Customer Service Supervisor, on the job traineeTook part in company leadership training program and applied these lessons incorporated with my own skills to onboard new hire associates to the program as they transition from the classroom to the call floor
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  • Sitel
    Customer Service Representative
    Sitel Aug 2008 - Apr 2009
    Fielded inbound and outbound contacts from customers and internal peers and colleagues in order to properly assist and troubleshoot customer device and billing issues. Regularly mitigated customer escalations.
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Eric Bible Skills

Call Centers Customer Satisfaction Outsourcing Bpo Professional Communication Reporting And Analysis Financial Reporting Project Management Presentations Budgets Coaching Management Leadership Operations Management Pmo Business Process Improvement Performance Management Team Management Team Building Workforce Management Customer Experience Employee Relations Staff Retention Vendor Management

Eric Bible Education Details

Frequently Asked Questions about Eric Bible

What company does Eric Bible work for?

Eric Bible works for Vertex It Systems

What is Eric Bible's role at the current company?

Eric Bible's current role is Software Engineer | MEAN Stack (Angular) | TypeScript | Leadership | Results driven problem solving is my passion.

What is Eric Bible's email address?

Eric Bible's email address is er****@****tel.com

What is Eric Bible's direct phone number?

Eric Bible's direct phone number is +160736*****

What schools did Eric Bible attend?

Eric Bible attended Western Governors University, Buildspace.

What skills is Eric Bible known for?

Eric Bible has skills like Call Centers, Customer Satisfaction, Outsourcing, Bpo, Professional Communication, Reporting And Analysis, Financial Reporting, Project Management, Presentations, Budgets, Coaching, Management.

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