Eric Chappell

Eric Chappell Email and Phone Number

Senior Customer Success Manager | CCSM @ Constructor
Charleston, SC, US
Eric Chappell's Location
Charleston, South Carolina, United States, United States
Eric Chappell's Contact Details
About Eric Chappell

As a seasoned Customer Success leader, I specialize in driving impactful outcomes across the customer lifecycle, from onboarding to expansion, while focusing on growth and operational efficiency. With expertise in designing customer success programs, optimizing processes, and spearheading new business initiatives, I have enabled predictable revenue growth and improved retention for diverse organizations. Passionate about delivering exceptional customer experiences, I take a proactive approach to fostering product adoption, uncovering revenue opportunities, and aligning customer goals with strategic outcomes. My commitment is to empower organizations, create lasting value, and drive success across industries.

Eric Chappell's Current Company Details
Constructor

Constructor

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Senior Customer Success Manager | CCSM
Charleston, SC, US
Website:
constructor.io
Employees:
1026
Eric Chappell Work Experience Details
  • Constructor
    Constructor
    Charleston, Sc, Us
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  • Truecommerce
    Senior Customer Success Manager
    Truecommerce Mar 2024 - Present
    Cranberry Township, Pa, Us
    Developing and implementing onboarding processes, customer engagement strategies, and lifecycle management workflows to enhance adoption and satisfaction. Leading a portfolio of enterprise customers, fostering relationships, addressing business needs, and delivering tailored solutions to drive value and reduce churn. Implementing customer feedback mechanisms driving continuous improvement in product/service offerings.
    View
  • Cube
    Senior Customer Success Manager
    Cube Oct 2023 - Mar 2024
    New York, New York, Us
    Implemented strategic account plans to drive retention and upsell opportunities, collaborating with cross-functional teams for seamless onboarding and reducing time-to-value. Developed targeted tactics to increase renewal rates and reduce churn, resulting in improved customer satisfaction and growth.
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  • Clari
    Senior Customer Success Manager
    Clari May 2021 - Oct 2023
    Sunnyvale, Ca, Us
    Designed and executed customer success plans, guiding cross-functional teams to spearhead customer success initiatives. Entrusted with the management of an enterprise portfolio utilizing comprehensive data analysis, pinpointed opportunities for enhancement, and the adoption of innovative processes and policies aimed at consistently improving customer value recognition.
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  • Onelogin
    Enterprise Customer Success Manager
    Onelogin Apr 2019 - May 2020
    Aliso Viejo, California, Us
    Responsible for enhancing customer experience, monitoring customer health, and driving product utilization, impacting over $4.5MM in ARR. Led post-sales initiatives by building strong relationships, gaining deep product knowledge, and executing strategic plans. Focused on proactively identifying and mitigating risks, forecasting renewals, uncovering expansion opportunities, and implementing customer success strategies to maximize customer satisfaction and retention.
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  • Blue Acorn Ici
    Lead Customer Success Manager
    Blue Acorn Ici Nov 2017 - Apr 2019
    Charleston, South Carolina, Us
    Accountable for success indicators, such as customer churn, NPS, account expansion, and renewals, achieved through tailored strategic planning for each client. My efforts were dedicated to promoting client adoption and the cultivation of best practices, resulting in a consistent and lasting impact on value and ROI.
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  • Trakref®
    Senior Customer Success Manager
    Trakref® Jan 2016 - Dec 2017
    Nashville, Tennessee, Us
    Led the Customer Success team impacting product adoption, renewals and ensuring client success. Managed the client life cycle process collaborating on initial sale through all phases of implementation and on-boarding. Provided project management for company and client initiatives, coordinating with internal cross-functional teams (Development, Product, Sales, Marketing).
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  • Informa Investment Solutions
    Strategic Account Manager
    Informa Investment Solutions Dec 2009 - Sep 2015
    Provided tailored solutions for investment performance measurement, compliance monitoring, and proposal generation within the financial services sector. Conducted user training in areas such as data transfer, account reconciliation, and platform utilization. Managed contract negotiations, renewals, and identified opportunities for upselling.

Eric Chappell Skills

Account Management Contract Negotiation Business Development Investments Customer Service Management New Business Development Strategic Planning Project Management Business Strategy Strategy Crm Due Diligence Marketing Strategy Financial Analysis Salesforce.com Team Building Microsoft Office Market Analysis Business Analysis Process Improvement Virtual Goods Communication Financial Services Financial Reporting Contract Management Budgeting Customer Relations Problem Solving Investment Advisory Organizational Effectiveness Manage Client Relationships Netsuite Google Apps Fcra Hipaa Budgets Risk Management Analysis Leadership Team Leadership Zoho Github Business Process Improvement Customer Relationship Management Gotomeeting Software Implementation Onboarding

Eric Chappell Education Details

  • Aquinas College
    Aquinas College
    Management And Operations
  • Nashville State Community College
    Nashville State Community College
    General

Frequently Asked Questions about Eric Chappell

What company does Eric Chappell work for?

Eric Chappell works for Constructor

What is Eric Chappell's role at the current company?

Eric Chappell's current role is Senior Customer Success Manager | CCSM.

What is Eric Chappell's email address?

Eric Chappell's email address is er****@****ais.com

What is Eric Chappell's direct phone number?

Eric Chappell's direct phone number is +161583*****

What schools did Eric Chappell attend?

Eric Chappell attended Aquinas College, Nashville State Community College.

What are some of Eric Chappell's interests?

Eric Chappell has interest in Science And Technology, Disaster And Humanitarian Relief, Animal Welfare, Arts And Culture, Health.

What skills is Eric Chappell known for?

Eric Chappell has skills like Account Management, Contract Negotiation, Business Development, Investments, Customer Service, Management, New Business Development, Strategic Planning, Project Management, Business Strategy, Strategy, Crm.

Who are Eric Chappell's colleagues?

Eric Chappell's colleagues are Sean Tan, Ozzie Rangel, Andres Torres, Ionescu Laur, Alvaro Regino, Konstantin Malkov, Lacatus Istvan.

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