Eric Dorn Email & Phone Number

Dublin 2, IE

Act as a subject matter expert leading transformational change for clients who are looking to run their business more efficiently. Work with cross-functional teams that identify, resolve, and execute process opportunities. Work quickly against deadlines to offer the most value. The scope of the client work varies between key business operations functions.

Austin, TX, US

Act as a project manager and subject matter expert to onboard suppliers to a new internal quality information system. Worked with all suppliers to ensure they have their account setup prior to new system rollout. Worked cross functionally with internal teams to provide feedback from suppliers on how to improve new quality system. Review specific compliance.

Cupertino, California, US

- Created a rapid response data curation process as a response to a global pandemic.- Successfully lead a project that had a direct impact on customers’ ability to find restrooms. - Lead a transformational project that ensured the accurate geographic location of businesses domestically and internationally.

Minneapolis, Minnesota, US

- Lead project manager for the integration of material specifications for Annie’s and EPIC brands upon acquisition within budgetary and time constraints. - Successfully managed the annual vendor management project in coordination with Sourcing and Packaging Material Managers to review annual spend and quality audit score of each of the 143 North American.

Memphis, TN, US

- Hired and trained a talented Upper Extremity Agent Services team which supported high level customer service requests from a sales team and contributed an average of $200MM in annual sales within the Upper Extremity business unit.- Maximized customer satisfaction rate through resolution of their escalated issues in collaboration with Area Sales.

Minneapolis, MN, US

- Developed an effective training program that included curriculum, speakers, and store/distribution center tours in alliance with Organizational Effectiveness Team for improving knowledge of new specialist regarding all business functions.- Saved $25K in just a single transaction through implementation of innovative selling policies or procedures and.

Minneapolis, MN, US

- Drove guest survey improvements from a 3.43 (yellow) average to a 3.75 (green) average with a goal of 4.0 through motivational or inspirational leadership and training of retail staff.- Increased Frito Lay sales by 10% as compared to previous year by holding vendor accountable to maintaining planogram space and offering full assortment selection to.