Eric Dorn Email & Phone Number

Dublin 2, Ie

Act as a subject matter expert leading transformational change for clients who are looking to run their business more efficiently. Work with cross-functional teams that identify, resolve, and execute process opportunities. Work quickly against deadlines to offer the most value . The scope of the client work varies between key business operations functions like Finance, Accounting, Healthcare, and Supply chain. - Lead a transformational project that streamlined the clients vendor master system that resolved 5,000+ open service tickets.- Reduced 2,000+ open invoices in a client's Accounts Payable order to cash system.

Austin, Tx, Us

Act as a project manager and subject matter expert to onboard suppliers to a new internal quality information system. Worked with all suppliers to ensure they have their account setup prior to new system rollout. Worked cross functionally with internal teams to provide feedback from suppliers on how to improve new quality system. Review specific compliance documentation provided by the supplier to ensure they meet food safety and quality standards. Drive decisions related to approval process for supplier accounts.- Successfully onboarded 2,000+ suppliers onto new quality information system prior to scheduled rollout date.- Lead a transformational project that impacted all suppliers in Canada due to new compliance regulations for in-store experience. Successfully completed project on-time and under budget.- Reduced the number of supplier onboarding calls by working with internal teams to develop an efficient onboarding training guide. The training tool is now used by all internal quality teams company wide.

Cupertino, California, Us

- Created a rapid response data curation process as a response to a global pandemic.- Successfully lead a project that had a direct impact on customers’ ability to find restrooms. - Lead a transformational project that ensured the accurate geographic location of businesses domestically and internationally.

Minneapolis, Minnesota, Us

- Lead project manager for the integration of material specifications for Annie’s and EPIC brands upon acquisition within budgetary and time constraints. - Successfully managed the annual vendor management project in coordination with Sourcing and Packaging Material Managers to review annual spend and quality audit score of each of the 143 North American packaging vendors.- Streamlined a plant data management system process using robotic process automation that resulted in a 73% reduction in workload and astounding specification accuracy. - Designed a revolutionary new process for the packaging specification management that was used in a $20M new global data management system. - Designed an impactful service level agreement metrics tool to show performance of packaging specifications team that is used to lead feedback discussions with R&D management. - Created a robust metrics tool that is now used by management to input metrics that the VP of Food Safety and Quality uses to report quarterly status updates. - Created remarkable raw material training guide used as an on boarding tool for Packaging Engineers and Quality new hires. - Reduced annual vendor management meeting from six to one hour by streamlining process through proactive planning.

Memphis, Tn, Us

- Hired and trained a talented Upper Extremity Agent Services team which supported high level customer service requests from a sales team and contributed an average of $200MM in annual sales within the Upper Extremity business unit.- Maximized customer satisfaction rate through resolution of their escalated issues in collaboration with Area Sales Directors, District Managers, and VPs. Generated detailed reports on sales, metrics, and planning across the entire category for senior management.- Produced, communicated, and managed execution of a new ordering process that streamlined the day to day activities of each sale person an average of 2 hours/week of administrative work per sales representative.- Created customized training modules for the sales team in Puerto Rico in association with HR, Sales Operations, and IT.

Minneapolis, Mn, Us

- Developed an effective training program that included curriculum, speakers, and store/distribution center tours in alliance with Organizational Effectiveness Team for improving knowledge of new specialist regarding all business functions.- Saved $25K in just a single transaction through implementation of innovative selling policies or procedures and successful management of reclamation process for Specialty Pasta category.- Coordinated with six overseas teams to evaluate vendor performance to establish an effective vendor/factory matrix while suggesting business recommendations to leadership based on vendor performance metrics.- Supervised and supported local 15 vendor representatives and on-boarded new international import vendors for presence of all food items to meet customer requirements that assisted to achieve profitability ratios of the organization.- Managed routine activities of a $120MM category that included specialty pasta and household goods. - Streamlined all import operations by acting as a communication liaison between buying department as well as transportation and sourcing services offices.

Minneapolis, Mn, Us

- Drove guest survey improvements from a 3.43 (yellow) average to a 3.75 (green) average with a goal of 4.0 through motivational or inspirational leadership and training of retail staff.- Increased Frito Lay sales by 10% as compared to previous year by holding vendor accountable to maintaining planogram space and offering full assortment selection to guests.- Recruited, trained, and administered a team of 40 staff members for delivery of prompt response to guests’ enquiries and resolution of any issues in accordance with company policies and procedures.