Project Director (Promotion), Evaluation Systems Group Of Pearson
Hadley, Ma
• Oversaw the daily administrative and operational functions for assigned programs, including the resolution of issues escalated by the Customer Service department.• Developed, implemented, and documented processes and procedures pertaining to various test development and administration activities (e.g., surveys, pilot testing).• Developed internal and external communications, planning documents, data analyses, reports (e.g., monthly/quarterly status reports, annual reports, technical reports), presentations, training materials, and correspondence.• Developed and delivered informational materials (e.g., email notifications, Web site announcements, webinars) to raise program awareness, promote services to candidates, and gain the participation of stakeholders in various program activities.• Drafted external planning documents for client review and approval; revised plans as needed based on client feedback.• Analyzed and reported results of development activities to supervisors, clients, and internal teams, provided regular status reports to clients, and ensured proper documentation of all activities.• Assisted with the development of ResultsAnalyzer, a proprietary data-reporting and analysis tool provided to clients and educator preparation faculty; provided training to clients and faculty on the use of the tool and the data it provided.• Assisted the Marketing department with the writing and preparation of proposals, winning new business and renewing existing contracts.