Eric Frank Email & Phone Number

Westminster, Co, Us

Member of the SketchUp 3D Warehouse team (Agile - Scrum).Former member of the Extension Warehouse team.Former Scrum Master for the team.Former member of the Common Web Services team.API testing using Postman/Newman.End-to-end testing of many web services.Testing of web and desktop client 3D modeling software on Mac and Windows.Utilize tools such as Jira, Bamboo, Bitbucket, Git, Datadog, Sumo Logic, Marketo, Amplitude, Charles Proxy, and Fiddler.Testing of other services such as entitlements, login, and profile.Automate tests using Cypress/Postman/Datadog Synthetics.Member of the Quality Guild Advisory Group for Global Quality Advocates Guild.Work closely with all engineering teams.

San Jose, California, Us

Responsible for testing a group chat app (web and desktop versions). Member of an agile development team. Worked closely with product owner, UX, and developers. Worked closely with support team and/or customers to pinpoint encountered issues. Paired with developers writing new feature code (JavaScript - React/Redux and Ruby). Paired with developers writing tests (Karma/Mocha/Chai/RSpec with headless Chrome). Tested planned and completed walkthroughs with developers. Browser testing on Mac and Windows operating systems - Chrome, Firefox, Safari, and IE/Edge. Mobile testing - iOS and Android (Xcode and Android Studio). Responsible for daily deployments to QA and/or production.Utilized many testing/monitoring tools to ensure quality of the software before release. Tested using our Flowdock QA environment and/or locally. Experience with Github, AWS/S3, MongoDB, CA Agile Central, Jenkins, Cypress, CircleCI, Rails console, Redis, VirtualBox, IntelliJ, VS Code, Okta, Graylog, Bugsnag, SendGrid, Postgres, Chrome DevTools, and New Relic. Tested SSO. Tested the Flowdock integrations. Maintenance of acceptance (GUI) tests and layout tests. Tested Flowdock API using tools like Advanced REST Client/Postman.

San Jose, California, Us

Responsible for coordinating with agile development teams. Deployed the latest code to QA environment and conducted the final testing before release. Reviewed performance test data. Involved in a project that built and maintained a new ephemeral testing environment (using Docker).Worked closely with DBA's and other members of the DevOps team. Member of an agile development team. Deployed the latest code to production on a daily basis. Troubleshooted issues along with DevOps members. Supported another team of testers. Utilized Splunk, GDash, Jenkins, OracleDB, Chrome DevTools, and other tools.

Denver, Colorado, Us

End-to-end responsibility for the SendGrid eMail Delivery Pipeline. Member of an agile development team. Tested all supported browsers (Chrome, Firefox, Safari, and IE). Responsible for deployments to Staging and Production. Tested pull requests from developers locally using Vagrant environment. Utilized Jira to track user stories, tasks, and/or defects. Responsible for creation of RSpec/Capybara with Selenium automation tests. Utilized MySQL for data manipulation during testing of specific code. Monitoring of Jenkins and Travis builds. Tested many services that work together across the company. Used Splunk/Graphite to track down issues or to test data. Used Postman or other simple REST tool to test web services. Used JMeter to create tests as needed. Utilized Chrome DevTools and/ or Firebug.Airbrake.io used for communicating errors/exceptions that occur in Staging/Production

San Jose, California, Us

Responsible for testing a complex SaaS agile product management solution. Member of an agile development team. Completed browser testing (Chrome, Firefox, Safari, IE). Responsible for daily deployments to production.Utilized many testing/monitoring tools to ensure quality of software (IntelliJ, Oracle SQL Developer, Chrome DevTools, Firebug, Splunk, GDash, Ganglia, Terminal).Worked closely with product owner, UX, and developers. Worked closely with support team and/or customers to pinpoint encountered issues. Utilized Jenkins to build latest version to test servers used for testing.Test planning and walkthroughs with developers. Defect creation/tracking.Tested Web Services API using tools like Advanced REST Client. Assisted developers with creation of Jasmine and/or GUI tests (Ruby - Selenium). Utilized VMWare vSphere Web Client to manage test servers. Ensured performance tests are passing as expected. Utilized VirtualBox and/or Windows laptops for testing of Windows OS & IE versions.Tested new services connected to Oracle DB or MongoDB. Conducted subscription/workspace move/merge testing.

London, Gb

Responsible for testing custom & complex web-based financial applications utilized by financial professionals worldwide. Tested product using multiple browsers (IE, Firefox, Chrome, Safari), OS platforms (Windows & Mac), and mobile devices (iPad & Blackberry). Tested custom applications for each client ensuring they fully integrated into their other offerings. Managed multiple products concurrently.

Littleton, Colorado, Us

Responsible for testing of custom Web-based and Windows-based applications. Integration testing to verify that hardware and software work well together. Subject Matter Expert. Assisted with the development of Test Plans and Test Scripts based on information provided through Requirements, Design Documentation, standards, and acquired system knowledge to ensure repeatable quality of highly complex software applications. Estimated effort in testing of components and systems. Executed automated load and system testing. Reviewed test results, unit-test results, and code coverage to determine meeting of requirements. Executed test scripts and records results. Provided testing, implementation, follow-up and closure to projects. Assessed applications to ensure consistency. Worked with other members of an agile (scrum) project team to ensure the development of testable applications. Participated as a team member in design, review, and planning meetings for future products.

Littleton, Colorado, Us

Analyzed data (such as TAC, temp, infrared, etc..) collected by Secure Continuous Remote Alcohol Monitor (SCRAM) - transdermal alcohol bracelet secured to offender's ankle. Analyzed data displayed via SCRAMnet web-based application. Notified customers of offender's non-compliance. Prepared detailed Court reports for Customers. Provided testimony in Court as needed. Member of project team for next generation products.

Us

Involved in the new product line design process for offender worn electronic monitoring devices.Development/design of a new 24/7 call center for electronic monitoring of offenders. Created policy/procedures for call center.Training of staff.Electronic Monitoring (RF, GPS) internal field expert.

Denver, Co, Us

Supervised 50+ defendants utilizing electronic home detention equipment via database/Internet. Researched/Analyzed/Beta tested new electronic monitoring equipment for future use. Tracked defendants in the community utilizing GPS technology. Worked with equipment vendors in order to obtain new types of monitoring equipment. Testified in Court, Meeting with Judges during felony first advisement. Wrote compliance and violation reports for the Courts. Field visits at home/work to help maintain defendant’s compliance in the community. Interacted with law enforcement, judges, attorneys, victims, and defendants. Webmaster, 2000/XP Administrator and Oracle8i/Access DBA(Liaison). User Support/Maintenance of workstations/servers/laptops (Desktop Support). Managed exchange email and user accounts within the agency (Exchange Server). Assisted with development of Access/Oracle database forms/reports. Performed updates of antivirus software, database versions, and other software.

Ba, Criminal Justice/Criminology

Ms, Computer Information Technology - Db Technologies (Oracle)