Eric Frey Email & Phone Number

Edmonton, Ab, Ca

Edmonton, Alberta, Canada

Serving on Yardstick’s leadership team, I lead our Proactive team creating road maps to align technology with business strategy. We identify opportunities to solve problems and advance customer goals, work with stakeholders to plan technology budget costing, and monitor progress through the design and implementation of solutions to further business objectives and minimize risk. Integrating customer satisfaction measurement and feedback into every step of our program delivery, we strive to make meaningful contributions to the shared success of Yardstick and our customers.

Edmonton, Alberta, Canada

Leading the Project team at Yardstick Technologies, I supplied guidance and support to my team while managing stakeholder relationships through periods of change. One of our main goals was to stabilize project delivery and reduce our schedule backlog to better meet our customer's expectations. To achieve this, I took a proactive approach to team management, focusing on building a culture of trust, collaboration, and accountability. I encouraged team members to take ownership of their work and supported their professional development through training, coaching, and mentorship. Drawing on my experience and expertise, I helped to identify opportunities for growth and improvement through a deep commitment to project excellence, stakeholder satisfaction, and growth. During this period we grew the Yardstick Project practice significantly, delivering new records in monthly revenue generation.

Edmonton, Canada Area

As a member of solut's leadership team, I had the opportunity to lead and inspire a team of 40 technology professionals toward operational excellence. Over the course of my tenure, we achieved over 30% revenue growth while maintaining exceptional customer and employee satisfaction standards as compared to industry peers.One of our proudest achievements was the development and implementation of the company's core values. I played an instrumental role in strategic direction, quarterly priority, and execution planning, including rebranding from SNS Technologists to solut, and launching an employee stock ownership plan.My leadership helped solut achieve its objectives, becoming one of Edmonton's leading managed technology service providers in a highly competitive market.

Edmonton, Canada Area

My role involved building and expanding a professional services practice to drive revenue growth while providing stakeholder value to clients. I was also responsible for recruiting, training, and coaching staff, leading performance and professional development reviews to help employees grow.Working closely with account managers, we collaborated to gain a better understanding of client needs and developed solutions aligned with their goals. I also participated in project pitches, incorporating feedback to ensure customer success.To improve efficiency and reduce errors, I built standardized quoting, project onboarding, and support handoff processes. I also created project templates and standard operating procedures to enhance the repeatability of project execution, ensuring that every project was executed to a high standard.

Edmonton, Canada Area

As Account and Tier III Technical Service Team Lead at solut, I fulfilled several key responsibilities, including serving as IT Manager and primary point of contact for critical accounts while building strong long-term relationships with clients. Additionally, I served as a technical support team lead, coaching and mentoring junior technicians. I designed and executed strategic IT roadmaps aligned with business objectives to deliver innovative solutions that addressed client needs. I also conducted needs analysis, architected and presented custom solutions to clients, and participated in monthly partner business meetings. Furthermore, I provided day-to-day IT support activities, conducted client training, and contributed to the overall success of the organization.

Edmonton, Canada Area

Technical customer service lead for 150 users in multiple offices across Canada, providing customer-facing support in a fast-paced service desk environment

Winnipeg, Canada Area

Served as a member of the onsite service team supporting customers with installations and service requests.

Winnipeg, Manitoba, Canada

Served as a Desktop Support Technician contracted to ISM as part of the Manitoba Child & Family Services support team.

Studies In Progress, Psychology Major

Project Leadership Certificate, Project Management

Network Support Technician Certificate, Information Technology