I served as systems support analyst; delivered exceptional application and technical support for a variety of systems, including multiple ERP upgrades, application rollouts, and new system rollouts. Additionally, I directed contractors and ICT employees on day-to-day and project basis.My accomplishments include:• Created PowerShell scripts to automate repetitive processes, monitor critical applications, and accomplish specific tasks. • Commended by senior leadership for delivering internal project management, including an JD Edwards ERP upgrade and numerous application and system rollouts, while continuing to provide service to employees and contractors.• Supported management for a remote camp environment for a variety of information systems, including support during acquisition by a new organization.• Managed / monitored, and responded to security incidents across Active Directory, Office365, networking, and JDE ERP systems.• Ensured proper departmental documentation, budgeting, requisition, and contracting requirements.

I successfully delivered remote assistance for software and hardware troubleshooting and prepared / maintained documentation of known issues and fixes.My accomplishments include:• Provided support and assistance to administrative and line workers around information systems.• Managed and maintained onboarding and employee termination workflows.