• Project management responsibilities including but not limited to:- Facilitating project conference calls with involved parties- Coordinating work with external team leaders and maintain communications with stakeholders, including those external to the organization- Producing project status reports- Enforcing overall standards and quality of the project and act as the escalation point of contact• Coordinating mission critical data center migration efforts including storage upgrades and server decommissioning.• Planning, reviewing, coordinating and implementing changes to IT STE (Standard Test Environment) and production environments.• Providing weekly and/or monthly metrics reports to management.• Escalation contact for weekend releases during implementations.Previous duties include:• Participated in the development, testing and implementation of the PDRS (Production Deployment Request System). This application is now used by all 1000+ supported internal applications to implement middleware and other infrastructure changes to production servers.• Developed maintained and improved organization ISO 9000 documentation.• Created, implemented and maintained databases utilized by multiple organizations, using Lotus Notes and Microsoft Access.

Customer service representative duties including customer email and phone correspondence, troubleshooting, online ordering and tracking.Later assigned to fraud investigation work which consisted of analyzing online orders, investigating suspicious credit card activity and daily comunication with credit card companies and banks to confirm customer identities and/or halt fraudulent orders.