Eric Lilly Email & Phone Number

Lancaster, Pennsylvania Area

Lancaster, Pennsylvania Area

Lancaster, Pennsylvania Area

As Manager of Solutions Consultants I am responsible for managing a team of SC's while also demonstrating and articulating the differentiators and technical benefits related to Listrak’s products and services. In the role I act as both a critical teammate and the technical point of contact for the sales organization and the go-to expert on all of the company's product technologies. This agile role has me supporting a diverse team of Sales Managers while simultaneously managing customer engagement opportunities.

Lancaster, Pennsylvania Area

As a Solutions Consultant I am responsible for demonstrating and articulating the differentiators and technical benefits related to Listrak’s products and services. In the role I act as both a critical teammate and the technical point of contact for the sales organization and the go-to expert on all of the company's product technologies. This agile role has me supporting a diverse team of Sales Managers while simultaneously managing customer engagement opportunities.

Lancaster, Pennsylvania Area

As a Technical Project Manager II, my main focus is to lead a team of Technical Project Managers (TPM) in the completion of Listrak Professional Services projects where a high level of technical integration is a requirement. Acting not only as a team leader, but continued technical implementations for Listrak customers. Working closely with the management, development team, support team, and creative team to deliver exceptional eCommerce solutions and drive customer ROI. My background allows me to effectively help integrate Listrak product while aligning customer goals.

Lancaster, Pennsylvania Area

As a Technical Project Manager, my main focus is the on boarding of technical implementations for Listrak customers. I work closely with the Listrak development team, support team, and creative team to deliver exceptional eCommerce solutions and drive customer ROI. My background allows me to effectively help integrate Listrak product while aligning customer goals.

Reading, Pennsylvania Area

Systems Analyst III for the Default division of Sovereign / Santander BanksDuties were similar to that of previous role at M&T Bank. Position was a filler position between M&T Bank and Listrak.

Lancaster, Pennsylvania Area

Management Information Systems Analyst IV / Banking Officer for the Mortgage & Consumer Lending division of M&T Bank.Duties included:- Acted as Team Lead reporting direct to department VP. - Served as project manager or technical lead on departmental projects.- Acted as Departmental Security/Systems Administrator (DSA).- Over saw departmental Technology/Security Audits.- Worked with of a core group of IT/Mortgage staff tasked with the transition of legacy loan origination systems.- Provided tier III (last line) escalation support to the Help Desk. - Provided administration, maintenance, security, support, and testing for three Loan Origination Systems. (desktop, asp, citrix)- Provided administration, maintenance, security, support, and testing for 16 third party mortgage vendors. - Performed ad-hoc reporting, programming, and data analysis as necessary.- Helped to integrate bank acquisitions.- Acted as liaison between Information Security and other central technology areas.- Mentored junior team members.

Lancaster, Pennsylvania Area

Management Information Systems Analyst III for the Mortgage division of M&T Bank.- Advancement in department – refer to MIS Analyst IV role for details.

Lancaster, Pennsylvania Area

Management Information Systems Analyst II for the Mortgage division of M&T Bank.- Advancement in department – refer to MIS Analyst IV role for details.

Lancaster, Pennsylvania Area

Provided Tier II Helpdesk support to the Mortgage division.- Primary responsibilities were to resolve Tier II technical problems and assist Junior HDA’s. - Created and maintained documentation as it related to the support services offered by the Help Desk / Maintained SLA’s. - Created images for local laptops/desktops. Ran nightly backups of Help Desk servers. - Performed testing of current hardware and software.

Lancaster, Pennsylvania Area

Provided first line Helpdesk support to the Mortgage division.- Provided technology support and solutions to M&T Mortgage Corporation via a central help desk phone queue and email box. - Performed help desk duties in person whenever possible so as to produce the highest levels of customer satisfaction.- Performed Data Management tasks.

Associates, Computer Science

A Penn State Affiliate

General Studies