Eric North, Pmp, Army Lean Green Belt Email & Phone Number

Washington, District Of Columbia, United States

As the National Quality Program Manager for the US Army Corps of Engineers, I lead and direct the alignment of our organization with ISO 9001:2015 standards for an Enterprise Quality Management System (eQMS). My responsibilities include managing the USACE Quality Document Center to ensure standard business practices across all USACE regions and districts, improving organizational effectiveness and efficiency.Key responsibilities:- Leading the development and revision of End-to-End (E2E) business processes within the USACE eQMS Document Center.- Utilizing quality and process assessment tools and statistical measurements to evaluate process improvement effectiveness.- Working closely with various departments including the Business Practices and Program Evaluation Division, Project Management Business Process Program Manager, and the Continuous Process Improvement/Lean Six Sigma Specialist.- Serving as a primary advocate for the USACE Enterprise Quality Management System and optimizing existing quality and business management systems.- Evaluating and integrating technological solutions to enhance USACE quality products and services.- Coordinating and administering the development of the USACE QMS Document Center, ensuring cost-effective, user-friendly, and reliable documentation management.- Establishing annual auditing schedules and overseeing audit plans to ensure compliance with ISO standards.By applying the Quality Performance and Improvement Framework and the Army Framework (AR 5-1), I drive continuous process improvements and ensure that USACE business processes are consistently effective and aligned with organizational goals.

Fort Mcclellan, Al

Coordinate, direct, and execute training and exercises for the command. Assist in conducting mission rehearsals and planning using a model to simulate operations and to use as a tool for after action reports.

Montgomery, Alabama, United States

Consultant for exercise planning to the State of Alabama National Guard

Riyadh, Saudi Arabia

Secure Kingdom of Saudi Arabia MoD approval of all US Military ground cargo movements that originate or terminate within the Kingdom of Saudi Arabia in support of a specific CONPLAN through continuous relationship management and quality control. Coordinate support for all 1TSC and subordinate unit operations within the Kingdom of Saudi Arabia.

Birmingham, Alabama, United States

Mission Command Integrator for the 135th Expeditionary Sustainment Command. Provides Mission Command System Integration in concert with the G6 to ensure Mission Command Systems function as a whole in a training or deployed environment. Provides the Command with analyses of various systems and programs that assist in Mission Command principles and acts as the Chief Change Agent for the Command. Provides Army Modeling and Simulations support by assisting in the creation of master scenario event lists and injects for the training audience in coordination with contractor support and acts as an internal Observer/Trainer to ensure injects and scenarios have their desired effect on the success of collective training goals.

Mobile, Alabama, United States

Simulations Officer for the 226th Maneuver Enhancement Brigade. Provides Army Modeling and Simulations support by creating master scenario event lists and injects for the training audience with contractor coordination or individually. Provides Mission Command System Integration in concert with the S6 to ensure Mission Command Systems function as a whole in a training or deployed environment. Provides Operational Knowledge Management by managing multiple information dissemination and storage systems and educating the organization on their use including storage locations, naming conventions and TTPs for effective operations.

Fort Whiting, Al

Operations Officer at a Maneuver Enhancement Brigade. During Defense Support to Civil Authority missions, serve as the Division A, Alabama Emergency Management Agency Support Element Leader. Lead a team of 11 Soldiers in support of the state emergency management efforts in exercises and actual emergencies.

Mobile, Alabama, United States

Completes essential duties in the areas of Business Acumen, Knowledge Management, Strategic Planning, implementation of the USACE Campaign Plan, and implementation of other strategic initiatives. Serves as part of the Executive Staff, reporting directly to the Chief of Staff, and as a resource for the Corporate Board. The incumbent applies a high degree of managerial and technical knowledge, as well as a thorough knowledge of the Mobile District mission areas and business principles to analyze situations, identify problems, probe causes, and select courses of action for technical and functional specialists to pursue. Gauges the efforts required to assess the situation at hand, to be selective in actions to perform, how to proceed, and to recognize the resulting impact in terms of schedule, costs, risks involved, and tradeoffs necessary. Drawing on resources from throughout the District, operates a "think tank" for developing the District’s collective strategy on areas that affect the fiscal, planning environment, and future roles of the District in supporting the needs of the region. Anticipates, identifies, conducts research and analysis, recommends strategies and concepts of operations for major contemporary, emerging, and strategic issues confronting the command. Continually provides rapid and rational judgment on critical issues facing the command and provides recommendations that affect the missions of the District. Monitors execution of the District Operations Plan (OPLAN) to facilitate execution of milestones. Diplomatically works with senior leaders in the District to build consensus for District goals and objectives. Serves as the District liaison with Division to stay abreast of initiatives. Incumbent is able to communicate effectively both orally and in writing and utilizes personal contacts in order to communicate with and build consensus among various levels of technical, professional, management and administrative personnel at all levels of USACE.

Mobile, Alabama

Provide guidance to other district offices in order to meet tasks and deadlines. Provide staff assistance to the Command Group in the administrative aspects of District activities. Maintain interface with a variety of private and governmental organizations, which may include U.S. Army Corps of Engineers (USACE); Department of Defense (DoD) activities; other Federal, county, state, and local agencies; civic organizations; congressional offices; state, county and local government officials; public interest groups; and citizens who have questions, concerns or inquiries regarding the district programs, policies, projects and philosophies. Manage the District Training Program (approx. $2.75 Million per year). Includes liaising with 60+ Training Coordinators and 150+ Supervisors in order to provide world-class training in job skills and professional development to 1,100+ employees. Monitor registration and completion of mandatory DoD training, civilian education, and USACE's Proponent Sponsored Engineer Corps Training classes. Serve as the final check for third party training vendor hiring and purchasing of training services.

Multiple Military Duty Stations

Customer Service•Lauded by superiors for providing customer service to military personnel highly complex requirements in which goal achievement and customer satisfaction held importance •Led a team of five that prioritized and provided planning considerations for customer requests•Resolved conflicts in an equitable fashion that preempted possible future problemsOperational Management•Autonomously managed a safety program for a 40-personnel organization o Improved the safety program to receive a 100% rating during an annual inspection; awarded for efforts in program improvement o Created and regularly presented classes•Administered an online database comprised of over 4,000 files for spontaneous decision-making and long-term planning•Led a team of six personnel to oversee operations and training for a 3,500-personnel organization•Planned ground and aircraft transportation to transport approximately 2,400 personnel to three separate overseas locations; delivered plans orally and in written form•Developed training for 1,100 personnel in areas ranging from physical fitness to equal opportunity and sexual harassment and assault response/prevention•Regularly conferred with executive management in formulating policies and proceduresProgram Management•Prepared a formal request to the Department of the Army for increased funding for upcoming organization operation; approved with first submission•Resourced training areas and materiel for a 450-personnel organization; managed a budget in excess of $15M•Managed a $1M travel budget while advising executives to shape priorities balanced with needs•Trained and mentored 18 personnel that maintained, repaired, and operated five helicopters and support equipment valued in excess of $30M with no loss•Ensured compliance of personnel with policies, procedures, safety rules, and regulations•Investigated internal and external complaints and remedied situations or recommended solutions to senior management

Bachelor Of Arts, Psychology, 3.00

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Associates, General

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