Eric J. Email & Phone Number

Atlanta, GA, US

Austin, Texas, US

• Engage with external clients and internal regional leadership to elicit, define, and document business requirements to learn about client’s business, organization, challenges and goals.
• Drive the delivery of multiple simultaneous programs/projects from 0 to 1 (and beyond) by defining and prioritizing deliverables and stories in project backlog and articulating this to both stakeholders and development.
• Contribute in the architecture and roadmap of new Salesforce-based service/product.
• Understand and negotiate needs and expectations with multiple stakeholders.
• Assess and document existing and proposed business and system processes.
• Develop data mapping and data dictionary for integration development with external applications.

Dublin, CA, US

• Lead project development of new system capabilities for Point-of-Sale system, working with multiple cross-functional teams and vendors.
• Support existing production systems, defining and prioritizing system problems and enhancement requests.
• Co-ordinate and lead deployment of system problem fixes and enhancements.
• Assist with trouble-shooting technical and data issues in relation to processes and other applications.
• Train and support analysts on new tools for requirement, testing scenario, test case and defect documentation and tracking.
• Lead project as Project Manager and Lead Analyst on a high profile, store-of-the-future project which introduced new hardware and software to the store systems.

Austin, TX, US

• Work across more than a dozen teams translating between technical capabilities and functional requirements for enterprise programs and smaller projects.
• Build relationships and a good understanding of needs, for teams including Marketing, Store Operations, Store Training, and Accounting & Finance.
• Regularly led working groups which include business and technical SMEs to capture feedback which was then distilled into functional requirements.
• Worked with 3rd Party and 1st Party development teams (agile and waterfall) to ensure requirements were accurately translated into technical capabilities.
• Served as an SME to multiple program teams for technical capabilities of 3rd Party solutions, developed good working knowledge and clear understanding of multiple 3rd Party and internal systems and their capabilities.
• Lead Analyst on a high profile, COVID driven project which introduced a 3rd Party API platform. This project required interfacing with over 10 distinct business and technical teams many of which had competing.

• Performed current state analysis of existing workflow and systems used for sale and inventory.
• Prepared project vision, solution, business requirements and use case documents.
• Leading system selection and implementation for both sales and inventory warehouse management. Responsible for determining the appropriate setup/configurations of software where requirements can be met.
• Develop custom software to assist and simplify existing system functionality.

Medley, Florida, US

• Evaluated, planned, and executed the transition of a multi-unit point-of-sales system that streamlined system workflow, improved marketing strategies, and decreased monthly cost.
• Developed Excel VBA macros for payroll and accounting that automated procedures and reduced payroll man-hours.
• Evaluated and led the transition of online ordering system resulting in automation of data input and increase in online sales.
• Conducted data mining and analysis on annual net revenue and product mix for all Sushi Maki locations.
• Developed user documentation of workflow and business processes.
• Collaborated with CEO, VP of Finance and VP of Operations to pinpoint new profit generating opportunities and cost cutting initiatives.

Dayton, OH, US

• Researched and documented behavior of legacy software.
• Developed new functionality for existing system to use in the field.
• Corrected behavior of system to match the target usage.
• Interpreted end-user requirements to implement into system.

Miami, FL, US

• Created SDN-based multipath routing controller in Java which performed better than the random multipath algorithm.
• Implemented the SDN-based multipath routing algorithm in C++ for use in a simulator.
• Reduced testing time for both Java controller and C++ simulator through the usage of Python scripts.