Eric Gray, Mba Email & Phone Number

Ferndale, Mi, Us

Southfield, Michigan, United States

➽ International Automotive Components, Southfield, MI 2020 – PresentWarranty ManagerCharged with overseeing and improving the efficiency and effectiveness of IAC North America’s warranty process and related systems. This includes working directly with customers and our manufacturing plants on claim data analysis, debit management, contract review, part return analysis, lessons learned and read across implementation. Obtain and analyze customer warranty claim data.  Develop… Show more ➽ International Automotive Components, Southfield, MI 2020 – PresentWarranty ManagerCharged with overseeing and improving the efficiency and effectiveness of IAC North America’s warranty process and related systems. This includes working directly with customers and our manufacturing plants on claim data analysis, debit management, contract review, part return analysis, lessons learned and read across implementation. Obtain and analyze customer warranty claim data.  Develop reliable and accurate warranty data reports for executive review. Ensure part reviews are happening with Engineering and Manufacturing personnel to address warranty claims along with providing updates to internal and external stakeholders. Establish metrics to track timely closure of issues and actions. Attend customer part reviews and coordinate/manage part returns to manufacturing plants as needed. Work with IAC plant warranty leads and quality managers to ensure parts are analyzed in a timely manner.  Establish standard tools, practices and procedures for manufacturing plant warranty teams to utilize as part of their warranty review and action plan process. Monitor performance and corrective actions to continually mitigate liabilities and reduce technical factors. Show less

Farmington Hills, Mi

 Effectively supported automotive divisions for product driven quality meetings. Obtained, reviewed and communicated customer quality requirements (quality management, customer specific TS16949) and coordinated the response to the customer. Monitored and reported customer quality scorecards for ZF plants/business units, collaborated with ZF plants and divisional quality to maintain ratings at satisfactory level. Managed customer portals to determine due dates (plant… Show more  Effectively supported automotive divisions for product driven quality meetings. Obtained, reviewed and communicated customer quality requirements (quality management, customer specific TS16949) and coordinated the response to the customer. Monitored and reported customer quality scorecards for ZF plants/business units, collaborated with ZF plants and divisional quality to maintain ratings at satisfactory level. Managed customer portals to determine due dates (plant certifications, assessments …) and interacted with automotive divisional quality to ensure on-time response to customer. Administrated contracts for 3rd party service providers and created purchase orders and invoice verification with divisional quality group. Coordinated and led ZF internal training on customer systems and requirements. Supported sales organization with quality and warranty requirements for the standard quotation template and any during customer negotiation of quality and warranty terms and conditions. Performed overall customer warranty monitoring/reporting and detect potential field issues. Monitored overall chargebacks for 0-mile quality and field issues and consolidate with warranty costs for overall cost of quality picture. Documented, distributed and provided training on customer specific and regional required quality procedures. Show less

 Developed and implemented part handling system to scan, record and store returned parts until analysis was completed and parts shipped to core. Demonstrated full access and working knowledge of Ford AWS, GCQIS, BSAQ, ECB, Data Cubes & PTS. Analyzed warranty claims from Ford Motor Company & Dealerships and extracted and performed advanced statistical analysis on all available warranty related data. Input customer warranty data in warranty database (SAP) for tracking and compiled… Show more  Developed and implemented part handling system to scan, record and store returned parts until analysis was completed and parts shipped to core. Demonstrated full access and working knowledge of Ford AWS, GCQIS, BSAQ, ECB, Data Cubes & PTS. Analyzed warranty claims from Ford Motor Company & Dealerships and extracted and performed advanced statistical analysis on all available warranty related data. Input customer warranty data in warranty database (SAP) for tracking and compiled and distributed the DPS6 monthly Bingo Boards to management. Collated and distributed the DPS6 warranty monthly data package to Getrag Central Quality and the respective manufacturing facilities. Reported warranty internally and to Ford via PRTs, VQRs & PCTs and created and maintained R1000 & CPU MIS Roadmaps. Maintained TCM warranty database and electrical component Hot Tag database together with reporting on TCM KPIs. Show less

Managed team of warranty engineers and warranty function from tiered supply base to the OEM customer.

Master Of Science - Ms

Bachelor Of Science - Bs