Online Tutor at Link-Systems International (LSI), a 25-year-old education technology company, providing live 1-on-1 tutoring and asynchronous paper review to K-12 and college students across various subjects. Part of a student-centric team focused on academic success, offering guidance and support to students with diverse learning needs. Completed world-class training to deliver high-quality tutoring using an easy-to-use online whiteboard platform, collaborating with management and peers to ensure 24/7 availability of tutoring services. Assisted students from over 1,000 partner institutions, helping them achieve their academic and career goals, with no sales responsibilities.

Provide tailored IT solutions and training services to small businesses across various industries, aligning technology implementations with client goals and operational needs. Conduct assessments of IT infrastructure to recommend and implement upgrades, ensuring optimal performance, security, and scalability. Deliver training programs to enhance employee proficiency in hardware, software, and emerging technologies, improving productivity and reducing technical support requirements.Specialize in troubleshooting and resolving complex technical issues, minimizing downtime and maintaining business continuity. Build long-term client relationships by offering ongoing support, strategic guidance, and personalized service.

Creator and Administrator of the YouTube channel Alternate Harmonies, focused on producing original and mixed ambient music videos for meditation, writing, and gaming soundtracks. Developed content that resonates with a growing audience, achieving over 20,000 subscribers. Managed all aspects of the channel, from video production and editing to audience engagement and content strategy. Consistently generated new, high-quality content to expand the channel's reach and enhance user experience. Leveraged audience feedback and analytics to refine video offerings and maintain steady channel growth. Channel Link: https://www.youtube.com/@AlternateHarmonies1

• Authored The Metacom Saga, a historical fiction series recounting the tragic events of King Philip’s War, one of the bloodiest conflicts in American history, set fifty years after the landing at Plymouth Rock.• Conducted over ten years of in-depth historical and genealogical research to ensure accuracy and authenticity in storytelling.• Currently working on the first installment, Unto the Same King, as part of an ongoing series that explores the complexities and impact of this pivotal period in American history.

Managed and provided technical support for a Mac-based environment, ensuring seamless operation and accessibility for teachers and staff. Maintained and updated the school's website, implementing content updates, design enhancements, and ensuring optimal performance and user experience. Provided IT solutions tailored to the institution's needs, including troubleshooting hardware and software issues, managing network connectivity, and ensuring data security. Collaborated with staff to identify and implement technology-driven improvements that enhanced teaching efficiency and administrative workflows. Delivered training and support to staff on the effective use of technology tools and resources.

Managed accounts with a focus on small and medium-sized businesses (SMBs), supporting IT hardware and software procurement needs, including enterprise servers, networking, security, storage, and licensing solutions. Transitioned to the HealthConnection division to specialize in supporting healthcare providers, addressing their unique IT requirements and ensuring tailored solutions to meet industry-specific challenges.In the Motion Product Manager position with Advantech, managed the ongoing development and lifecycle of the Motion Computing product line, aligning with corporate and vendor objectives to drive success. Supported a team of over 300 employees at one of the nation’s largest value-added resellers (VARs) by providing product expertise and strategic guidance. Defined product strategy and roadmap, ensuring alignment with market trends and organizational goals. Conducted product demonstrations and delivered training sessions to enhance team knowledge and capabilities. Acted as a liaison between employee teams and vendor territories, providing support to ensure seamless communication and collaboration.VMWARE Sales Professional (VSP)ProCurve Accredited Professional (ASP)EMC Accredited ProfessionalCISCO Certified Expert (CSE)Skills: business computer support, media computer support, Microsoft Office, HTML, Microsoft Expression Web, and Microsoft Networking.

Sole software trainer for a high-traffic store location, providing comprehensive training to customers. Designed and conducted engaging classes on Windows applications, operating systems, and basic internet use, tailored to varying skill levels. Supported customers bundling training with Gateway computer purchases, ensuring effective system utilization. Demonstrated strong communication and instructional skills, fostering a positive learning experience and enhancing customer satisfaction.Collaborated with sales and support teams to align training with customer expectations and product capabilities.

Delivered over 100 classes to diverse audiences, including individuals with varying technical abilities and business professionals, fostering skill development across IT topics. Designed and conducted training programs on Microsoft operating systems, desktop applications, and website design. Adapted instructional methods to accommodate different learning styles, ensuring effective knowledge transfer and engagement. Provided hands-on training, guiding participants through real-world scenarios to reinforce concepts and build practical expertise. Offered follow-up assistance and troubleshooting to ensure successful application of skills in professional environments.

Served as an advisor on the latest industry-specific technologies for print and online IT catalogs, providing expert guidance to clients seeking to stay up to date with emerging trends and products. Managed the end-to-end process of generating quotes and processing orders, ensuring accuracy and timely delivery to meet client needs. Acted as a liaison between customers and vendors, facilitating access to technical support and resources to enable informed, strategic business decisions. Collaborated closely with sales and product teams to ensure that clients received tailored recommendations and provided ongoing support to ensure satisfaction and success in implementing new technologies.