Eric J. Reid Email & Phone Number

Overland Park, Kansas, Us

Identify gaps or problems in clients’ business processes that can be resolved or improved with technical solutions Understand the way different parts of a business work together, including non-technical dimensions like financial, customer service, or operations. Develop a customized technology roadmap to support a client’s business strategy. Determine the cost and scale implications of various solutions. Communicate how options will work and share with each client in business terms. Support changeovers from existing to new systems, create training to use them, and integrate to existing systems. Ensure that any new solution meets industry regulation specifications. Provide technical advice to clients and maintain ongoing relationships. Serve as a liaison between external client stakeholders and internal resources to ensure that product development or modification meets the clients’ needs.

Run web development, education and communications company. Provide consulting and solution implementation on a wide range of business processes, tech and learning initiatives.

San Mateo, California, Us

Create, manage and deliver technical education programs for Customer team employees (existing and new). Analyze enablement effectiveness to measure and improve the quality of training. Partner cross-functionally with internal and external stakeholders, technical and business, to determine key focus areas, certifications required, and gather content for the creation of labs. Develop and maintain a comprehensive curriculum and learning repository for processes and systems to stay ahead of new features, enhancements, and changes. Provide mentoring to new employees during onboarding. Create and maintain technical implementation guides that document play-by-play tasks needed to implement Narvar products. Conduct presentations and webinars. Plan educational strategy by designing a blended learning solution that combines ILT, e-learning, simulators, conferences and workshops. Provide consultative guidance by reviewing industry best practices to ensure successful deployment of Narvar’s solutions while maximizing product value. Help company achieve best-in-class, international teams of professional services, customer success and customer support via the latest enablement resources.

San Francisco, California, Us

Provide platform-agnostic, on-demand product and sales training to customers and partners worldwide. Develop and maintain technical training content, lab exercises, presentations and certification materials. Manage content development projects and provide quality control reviews. Research and collaborate with vendors. Selected the department's new LMS vendor and collaborated across cross-functional teams to execute migration to a new Salesforce-integrated Partner Learning Platform. Handled procurement processes and targeted partner communications for the team. Assisted with content translation project for 4 new languages. Developed internal training documentation as well as team-building activities for a globally distributed team during a travel freeze. Participated in the company's Learning Guild for sharing educational best practices.

Kansas City, Mo, Us

Delivering technology training for Centriq's Full-Stack Application Developer Track. Primary focus is on web technologies, including C#.NET, HTML5/CSS3/JavaScript, jQuery and Angular, as well as MS SQL Server, ADO.NET, LINQ, MVC, Web API's and Responsive Design for the mobile Web. Blending industry experience with proven teaching abilities, technical demos and documentation strengths.

Lenexa, Ks, Us

Researched, resolved and closed bug fixes for TRUST, an enterprise ASP.NET web application used by internal and external customers for all aspects of company business and project management. Developed new features within existing system. Utilized Visual Studio, TFS, MS SQL Server and other tools to code solutions and track work. Contributed with team members on new development projects, including Financial Organization Chart and Survey Extension Framework projects. Provided business analyst and developer skills for FORG project. Conducted regular code reviews and participated in design review sessions, as well as participating in daily stand-ups. Delivered 200 pages of documentation to assist with onboarding process. Created and edited wiki pages for technical documentation.

Kansas City, Mo, Us

Taught Centriq’s Application Developer Career Track, as well as corporate clients. Primary focus on web technologies, including HTML/CSS/jQuery, C#.NET, MS SQL Server, ADO.Net, LINQ, MVC, Responsive Design, portfolio development and Adobe products such as Dreamweaver, Fireworks, Flash, Acrobat, Photoshop, and Illustrator. Blended business and technology experience into classes.

Kansas City, Mo, Us

*Analyzed Connections IT Staffing processes, marketing, and documentation.*Instituted new procedures for: -garnering testimonials and case studies; -lead generation; -contact tracking; -call, face-to-face and email marketing; -and data collection.*Drafted website redesign for IT placement division.*Documented LinkedIn opportunities for company use.*Developed 60+page program training manual.

At PushButtonMusic, I managed key tasks and employees, including over 20 full-time staff and consultants. *Directed testing of software development (15 versions), device compatibility and usability. *Documented key deficiencies and successes. *Oversaw day-to-day operations, including music acquisition and classification. *Selected and hired full-time staff.

During my time as Director of Student Services with Foss Training, I helped implement, manage and maintain various student programs, incentives, benefits and grant programs at a technology training center in the Kansas City area.

*Rapidly learned software and delivered technology training: MS Office; HTML; CSS; CIW Web certification; Lotus Notes; Dreamweaver and Fireworks.*Attained instructor awards and 5 technical certifications. *Earned a 9.88 out of 10 instructor evaluation rating.

B.S., Business Communications, School Of Journalism And Mass Communications

Education record

Education record

Education record

Education record