Eric J. Sanchez Email & Phone Number

Orange County, CA, US

• Developed and executed post-acquisition integration plans, streamlining operations, reducing costs by 20%, and enhancing profitability within the first 6 months.
• Managed cross-functional teams, including production, front office, and customer support, to grow sales in our transition period.
• Enhanced production capabilities by investing in advanced sign-making equipment and training staff, resulting in improved product quality and turnaround times from 5-7 days to 3-5 days for our customers.
• Developed and maintained strong relationships with key stakeholders, including suppliers, clients, internal staff and business owners, to facilitate successful transition and sustainable growth.

Los Angeles, California, US

• Transformed offshore team with a new Agile framework, enabling organized 2-week sprints and establishing a consistent "Delivery Train Thursday" schedule.
• Effectively managed project timelines, budgets, and 10 person development team, attaining a 98% uptime deploy rate.
• Developed and conducted comprehensive training for new and existing Scrum Masters, devs and stakeholders ensuring alignment with best practices.
• Established efficient communication processes between the development team and stakeholders, setting clear expectations and providing timely updates on deployments—an initiative previously nonexistent.
• Remedied mistrust by implementing effective processes, fostering relationships between the development team and business stakeholders, significantly improving collaboration.
• Formulated and executed a comprehensive product strategy for Electro Rent's Web Platform, resulting in a 20% increase in user engagement within the first quarter.

Irvine, CA, US

• Organized and scaled a new startup team into 2 separate development teams, operating within two-week sprint cycles and executing multiple technical projects from initiation to delivery on time and within budget.
• Led transition from Wrike to Jira, enhancing work tracking and code integration with Github, leading to a 25% increase in team productivity and significant reduction in project delivery time.
• Managed and fostered collaboration among cross-functional teams of 25 engineers, ensuring effective communication and seamless workflow.
• Implemented continuous enhancements through retrospectives, including the implementation of a code check-in process, QA handoff, and refinement of Jira workflows, improving development processes and team dynamics.
• Developed and utilized reporting tools for tracking development sprint velocity, providing stakeholders with real-time insights and clear project visibility, enabling informed decision-making.
• Being a main change agent for Carro, I drove company-wide process establishment, prioritizing team success over individual achievements, earning recognition as "The heart of Carro" for fostering accountability.

Irvine, CA, US

• Developed and oversaw the entire software development lifecycle (SDLC), from requirement gathering and design to testing and deployment, ensuring seamless integration and bug free product releases.
• Acted as a liaison between technical teams and executive leadership, translating technical concepts into business-oriented language for strategic decision-making.
• Led and mentored 2 teams of developers a QA team and frontlines team, fostering a culture of collaboration, innovation, and continuous improvement.
• Developed and implemented effective program management frameworks, including Agile methodologies such as Scrum and Kanban, resulting in improved project efficiency and team collaboration.
• Orchestrated essential meetings for project adherence, such as roadmap planning, project kickoff, and feature release, ensuring alignment and successful project execution.
• Successfully planned and deployed release rollouts with a 95% uptime for critical production systems, resulting in minimal downtime and uninterrupted operations, exceeding industry benchmarks.

Irvine, CA, US

• Led end-to-end management of a 12-member virtual assistant team from the Philippines, handling vetting, recruitment, onboarding, and ongoing supervision.
• Developed process and training documentation for seamless integration into workflow. Implemented systematic weekly reporting to keep stakeholders updated on project progress.
• Established a prioritization system for production issues reported by front-line teams, coordinating on-call support through daily stand-ups with support agents and engineers. Agile team structure enabled swift bug.
• Designed and executed a streamlined onboarding process for over 40 new hires, enabling rapid transition from hiring to active contribution within one week.
• Collaborated on budget audits to optimize costs across the organization.

Torrance, California, US

• Managed feedback capture and reporting processes from various channels, improving product insights.
• Contributed to Joy app's referral program, driving significant user growth through thousands of referrals, resulting in a 20% increase in app downloads.
• Supported customer development initiatives, assisting with recruitment and facilitating audio sessions, resulting in a 30% increase in customer participation.
• Developed comprehensive document requirements for push notifications and analytics tracking, utilizing reporting tools such as Looker and Mixpanel to enhance user experience, reduce churn rates, and track app.
• Maintained customer communication hub, reducing response time from 48 hours to less than 6 hours.
• Assisted development team with User Acceptance Testing (UAT) and Quality Assurance (QA) processes.

Irvine, CA, US

• Acted as a pivotal liaison, facilitating seamless communication and collaboration among customers, account executives, and cross-functional teams at Supercolor.
• Defined and crafted extensive branding and marketing strategies on a large scale. Additionally, I played a pivotal role in providing art direction and coordinating the execution of over 40 custom projects for Toyota.
• Took charge of crafting creative briefs and proposals, formulating end-to-end solutions, and delivering exceptional customer service.
• Continued to hone skills in maintaining a keen eye for detail, driving results, and executing duties with minimal supervision.
• Played an active role in rebuilding and prioritizing processes, significantly improving communication channels between Supercolor, clients, and internal teams.
• Engaged in close collaboration with graphic designers and prepress operators to develop and finalize deliverables for clients, ensuring high-quality output.

Foothill Ranch, CA, US

• Played a vital role in delivering an authentic Oakley story to customers through effective engagement and experiences in both retail and wholesale channels.
• Proactively identified opportunities to engage new customers by leveraging "Oakley Heritage" branding strategies during new store openings.
• designed, presented, and implemented concepts for new store openings, special projects, and flagship new store openings. Ensured alignment with merchandising and brand objectives, guaranteeing successful execution and.
• Collaborated closely with external print vendors to ensure timely and cost-effective delivery of all bids, effectively managing the budget throughout the process.
• Took charge of art direction, ensuring that all retail window campaigns and in-store Point of Purchase marketing materials adhered to brand guidelines while effectively conveying a captivating story that resonated with.
• Fostered a strong partnership with the web and video teams, collaborating closely to plan and execute monthly marketing videos for multiple flagship locations, resulting in impactful and engaging promotional content.

Cupertino, California, US

• Facilitated personal training and store workshops.
• Consistently rated ‘Significant Contributor’ by store leadership and recognized as a leaderamong peers.
• Assisted management with staff scheduling, along with planning and staffing special workshops.
• Organized and lead the GYO (Grow your own) program, which helped more than 20 employees become Apple Certified trainers.
• Facilitated off-site workshops of 25+ people, along with management training.

Cupertino, California, US

• Provided customers with knowledge and solutions on the sales floor.
• Presented benefits of Apple Care and One-to-One services to customers.

Bachelor Of Arts (B.A.), Fine And Studio Arts

Jira Boot Camp

Certified Scrum Master

Front End Web Development

General Ed