Relationship Manager
Current- Built and maintained relationships with new and existing clients while providing high level of expertise by providing a proactive, tailored service approach.
- Provided exceptional customer service, resolving issues promptly and maintaining client trust throughout the resolution process.
- Enhanced client loyalty through thorough needs assessments and tailored financial strategies, resulting in a consistent 95%+ client retention rate.
- Served as primary contact and resource for corporate and government clients, retirement plans and foundations in my region.
- Monitored service provider operations, plan and trust compliance, benefit administration, government reporting, investment performance reviews and participant communication for employee benefit plan clients.