Eric Tibbetts Email & Phone Number

Framingham, Ma, Us

Key Accomplishments:► Monitored and transformed outbound and large freight processing areas by implementing data-driven formulas and strategic labor planning, resulting in significant reduction of at least three forms of waste. ► Implemented data-driven analysis and KPIs/KVIs tracking to support agile decision-making and achieve significant improvements in operational metrics, including output per hour, time and motion, production quality, associate performance, and accuracy.► Revitalized process documentation for quality, accuracy, and efficiency, resulting in increased performance by 25%, labor reduction of around 30%, and substantial decrease in errors.► Collaborated with cross-functional departments including product engineering, customer success, transportation, and maintenance to drive streamlined shipping operations and enhanced customer experience.► Maintained exemplary safety standards, minimized accidents, and ensured regulatory compliance through daily coaching, accountability, and proactive measures, resulting in zero major incidents.

Key Accomplishments: ► Led hiring, training, and development of employees for five locations, ensuring delivery of world-class customer experience.► Built and executed standard operating procedures (SOPs) to optimize operational efficiency/consistency across all locations.► Forecasted and fulfilled customer demand during peak season to drive on-time deliveries and attain customer satisfaction. ► Controlled and ordered inventory for all locations, maintaining optimal stock levels and minimizing shortages. ► Delivered on-time production targets through effective resource allocation, generating a production output of high-volume units.

Norcross, Georgia, Us

Key Accomplishments:► Managed daily operations on multiple shifts, ensuring smooth and efficient workflows and improving operational efficiency. ► Implemented effective budgeting and controls, leading to a reduction in operational costs and improved financial performance. ► Led a team of 60+ associates and 3 managers, implementing performance improvement initiatives that increased employee engagement. ► Oversee operations for multiple restaurants, driving revenue growth and maintaining consistent brand standards. ► Achieved the highest employee retention rate among all 45 locations, fostering a positive work environment and reducing turnover. ► Optimized inventory management, controlling the flow of materials, supplies, and services, and reducing waste.

Six Sigma Green Belt

Music Education

Education record