🔸 Took a sabbatical from the corporate world to make meaningful contributions to the community through active campaigning.➤ Served as Campaign Manager for a Michigan State Legislator race - responsible for raising entire $60k budget in two months and recruiting/managing volunteer and full-time staff of 10 people. ➤ Crafted online strategy to build voter base - utilizing the latest technology in automated chat, Facebook Ads, Instagram Ads and YouTube.➤ Collaborated and built our offline strategy - producing and purchasing radio ads, television ads, billboards, print ads, merchandise, yard signs, etc.➤ Fundraised $67k in 8 weeks while recruiting and managing 40+ volunteers for presidential candidate, Pete Buttigieg. ➤ Coached and advised over 30 prospective candidates on the requirements for successful campaign management.➤ Fundraised $30k for presidential candidate, Joe Biden and amplified the impact of Digital Correspondence Team.

🔸 Led 140-person staff, servicing more than 30,000 customers per quarter with a portfolio target of $45M/ quarter.➤ Quickly and seamlessly transitioned into Head role for a high-profile business transformation, launching massively re-engineered programs and hiring 50+ new vendor headcount across 5 global sites. ➤ Introduced pilot program for 10k customers to test contact-free account management and achieved 58% reduced labor costs. Attained a revenue impact of 18% and pilot was rolled out to several hundred thousand customers.➤ Sustained crucial bottom-line impact by developing new cost-effective programs to service Google Ads customers at scale while maintaining focus on customer retention and success. ➤ Maintained powerful customer-first lens for a seamless transition to a new vendor impacting 90 team members. This included conducting 48-hour account manager changeover for 1,800 accounts with no customer escalations.➤ Reduced process time between sales and onboarding teams from ~6 days to less than 2.➤ Attained 100% on “Manager Favorability” score.

🔸 Directed world class onboarding operations with 85 vendors across 2 locations in Phoenix and Detroit.➤ Realized $72M+ in annual revenue impact, exceeding targets for revenue (115%) and customer retention (121%).➤ Captured 52% conversion rate through new lead volume initiative, unlocking $20M in revenue for North American regions and $60M+ internationally.➤ Elevated productivity to $173K per Rep per quarter, while doubling customer retention. ➤ Established the team as one of the top 5 profitable global programs, having surged revenue by $13.2M.➤ Catapulted customer adoption of key product feature by 50% in under 6 months.➤ Targeted $149M opportunity to shrink customer attrition by filling communication gap between onboarding and customer success teams.➤ Created first-of-its-kind on-boarding program with playbook, launch plan and guide for first day of business.➤ Named the “Global Award Winner” in product adoption contest by overachieving above 23 regional teams, reaching 114% over target in one quarter.➤ Represented Google as an AIDS/LifeCycle 6-year participant in the 545 mile biking fundraiser to end AIDS –personally raising $150,084 and recruiting, coaching and mentoring other Googler participants.

🔸 Managed 3 products worth $3B in revenue.➤ Implemented high-impact launch for 600K customers worth $2.8B in revenue.➤ Migrated $900M into new and improved product, while mitigating $600M potential loss.➤ Developed eLearning program with 1,295 participants.➤ Developed product adoption programs for scaled sales organization of 1,500 reps, resulting in 30 point increase in adoption from 28% to 58% in first quarter of launch.➤ Co-Founded the Global Pride+ initiative to host a Gaygler educational event in Hyderabad, India, where we brought together over 50 Googlers to create a safe space for learning about how to support LGBTQ people at Google and in the broader community. ➤ Served as Chairperson to the Google Bay Area Pride month of programming including San Francisco Pride March with over 1,000 Googler participants and hosting of multiple tech talks on issues facing the LGBTQ community.