Eric Vazquez Email & Phone Number

North Port, FL, US

Houston, Texas, US

• Work with development and support teams to design & implement deployment, provisioning, and integration workflows
• Manage and support a team of onshore & offshore staff to directly support the Home Protection business unit
• Ensure environments are stable, properly configured, and secure
• Coordinate & oversee all production code deployments for the Dynamics AX application, as well as update current processes and design new processes to optimize performance of CI/CD pipelines
• Oversee team of individuals supporting data collection, analysis, reporting, compliance (SOD/SOX/ITGC), and support
• Create rules, procedures, and access guidance for data sharing, including lower environment data management, refreshes, and masking of sensitive data (PII, PCI, NACHA, etc)

Houston, Texas, US

• Manage and support a team of onshore & offshore production support staff to directly support the Home Protection business unit, ensuring appropriate team capacity is utilized and SLAs are met
• Coordinate & oversee all production code deployments for the Dynamics AX application
• Standardize pre-deployment processes & ensure consistency across the entire business unit where possible
• Maintain & coordinate operation of ITGC & SOX controls to ensure compliance
• Standardize operational metrics used across all businesses within the Services division of NRG
• Work with the team to right-size the ERP platform utilized by the Home Protection business, streamlining licensing & infrastructure costs

Houston, Texas, US

• Established an intake/high-level estimation process to manage and prioritize all enhancements requested by the business for the Dynamics AX platform (also including the integrated Hitachi Field Service Automation.
• Planned and created a code deployment process to ensure all code meets entry criteria prior to deployment to production
• Rolled out a communications strategy to ensure all stakeholders remain informed of application and process changes
• Helped manage and support a team of onshore & offshore developers responsible for Dynamics AX enhancements, ensuring proper employee capacity utilization
• Manage and support a team of onshore & offshore production support staff
• Implement and execute ITGC and SOX controls to ensure compliance

Houston, Texas, US

• While performing existing duties as the Manager of Application Support, participated in the design, development, and execution of a data migration framework designed to migrate multiple businesses units using separate.
• Participated in a series of workshops and site visits as part of a board tasked with selecting a new field service automation tool to support the multiple internal business units and 350+ external franchisees to be.
• Performed capacity planning and analysis prior to implementation of Dynamics AX to ensure the platform was sized appropriately for the transactional load of the businesses to be migrated
• Designed and developed an automated SQL ETL data warehouse to aggregate and report on financial data from 20+ Instances of 7 ERP systems (Dynamics AX, Dynamics GP / Great Plains, Dynamics SL / Solomon, Intacct.

Houston, Texas, US

• Managed service desk operations for the Home Services division, supporting 1200+ internal users and 4000+ franchise users across North America with customer service as a major focus
• Managed a development team supporting both internal applications and external facing websites
• Developed and implemented a company-wide IT NPS (Net Promoter Score) survey platform to measure and improve customer satisfaction
• Managed and deployed a phased rollout of iPads to 500+ field technicians, implementing an MDM solution (MobileIron) as well as Google Apps for email
• Performed SQL DBA duties - implementing SQL clustering for both internal applications and external-facing websites, creating and managing SQL databases & maintenance, and performing all database-related troubleshooting.

Houston, Texas, US

• Maintained the Dynamics GP ERP system used to manage financials and billing for 29 legal entities providing services to 350+ home service franchise locations and 2000+ affinity members
• Performed business analysis and training for Dynamics GP business users
• Implemented changes which allowed multiple owned businesses to achieve PCI compliance
• Developed cross-platform reporting to consolidate financial reporting between multiple instances of 2 different ERP systems
• Implemented Dynamics CRM, migrating data and combining business processes from 3 separate legacy CRM platforms into one platform

East Northport, New York, US

• Maintained and supported all corporate applications and implementations in a global wholesale/distribution environment.
• Responsible for full support and maintenance of all corporate applications and warehouse processes/automations, ensuring seamless integration with an on-premise instance of Dynamics GP as the core ERP system
• Configured and deployed Dynamics GP multicurrency functionality to allow maintenance of international exchange rates and transacting with vendors across multiple currencies
• Performed an end-to-end implementation of Microsoft Dynamics CRM, incorporating a full integration with both Dynamics GP as well as with the in-house PBX solution
• Served on a board collaborating with other key members of NAMM (National Association of Music Merchants) to establish and implement an industry-wide standard for EDI file formats to be used in the music distribution.
• Implemented a custom EDI solution to seamlessly integrate Dynamics GP with a third-party logistics (3PL) provider