Communicating directly with numerous departments including Service Delivery Manager, Project Managers and Network Engineers to simplify the clients experience, and complete install in a timely manner.Maintaining and standardization of a shared document labeled Masters with new information to assist technicians within every aspect of their daily duties, and implemented it through SharePoint to ease and encourage collaboration by all team members.Kept the team up to date by proactively monitoring internal resources, including chalk for documentation on Spectrum Enterprise products to ensure newest firmware versions are being used, and enable proper install and maintenance of Spectrum Enterprise equipment.Training and mentoring new Field Technician VIs on all the job functions.Aligning my goals with that of management to ensure that the team meets our SLA and OTA goals.Assisting management with the monitoring of the email bucket for unanswered questions or requests from our business partners.Assisting with midnight maintenance windows for the team to ensure customer networks can be upgraded and installed with minimal downtime.Coordinating with customers site management/IT personnel for physical site surveys to determine the required material or cabling needed prior to installation.Installation and configuration of basic to complex Layer2/3 equipment including enterprise products from ADVA, RAD, Juniper EX, CISCO *MX, MS and MR*, Harmonic, Vecima, and Audiocodes for SIP/PRI.

Analyze, maintain & repair residential coaxial drop system, phone wiring data network equipment and service.Daily quality control inspections & repair of residential HFC workmanship. Regularly mentor new recruits to maintain quality control standards and avoid unnecessary field escalations. Manage MTR calls & provide feedback to leadership to resolve issues in a timely manner. Manage new recruits to ensure safety protocols & quality standards are being met.

Installation of internet, video service, and phone services.Analyze, maintain & repair residential coaxial drop system, phone wiring data network equipment and service.Educating customers on how to work with Spectrum products.Running aerial and underground cable from tap to customers’ homeInstalling cable outlets in customer homes by running cable through the attic, crawl space, or along the outside walls of homes