Erick Alexander Vargas Email & Phone Number

Erick Alexander Vargas is a Onboarding Manager | CSM | Cloud | SaaS | Technical Program Management | Project Management | Client Success | Big Data | Scrum Master certified | PMP | Autistic at Listrak. He possess expertise in leadership, e commerce, executive management, agile project management, account management and 34 more skills. He is proficient in English. Colleagues describe him as "I can't say enough good things about Erick and I consider myself very lucky to have him on my team. He is extremely dedicated and goes above and beyond often. Erick is very focused on client satisfaction and providing high quality services. He is an excellent team leader and fun to work with. Erick's problem solving and technical skills are tremendous. " and "Erick was a member of my Project and Technical Account management team at Amazon 's Seller Support department. As a Senior Technical Account manager, Erick quickly assumed a number of responsibilities such as creating SQL queries, running the weekly seller support analysis and presenting the KPIs to senior management. In addition, Erick was proficient in the area of Amazon's E-commerce eco-system and supported sellers such as Samsonite. Because of his breadth of knowledge of Amazon's selling platforms (Be it Webstore, Pay with Amazon or Product Ads), Erick became involved in training delivery for seller support agents. His natural flair and enthusiasm for Selling on Amazon tools led to a 100% graduation rate for his training classes. However, what impressed me most in Erick is his ability to deliver results. I remember a situation we once had with our E-commerce support team in India. The support KPIs weren't great for some time and mitigating actions didn't result in improvements. Erick volunteered to go to India and find out what could be done. In advance, he created a plan to retrain the whole support team with the aim to improve the quality of support. In addition, Erick worked with the local leadership team to find out what was holding the team back from improving performance. Incredibly, after several weeks of working in India, the results improved and so did NPS. Not only did every agent receive blanket training in every aspect of E-commerce support, in addition to that, Erick convinced to give the support team more autonomy and more responsibilities to manage themselves through changes such as peer-to-peer review and self-management principles. Not long after that, the team in India delivered the best seller support KPIs in the network. By identifying the causes of concerns and working with all stakeholders effectively, Erick achieved what no one was able to do before. Erick, in conclusion, is a team player with a keen eye on reaching the objective by being committed and focussed. He is incredibly energetic and energizing and a wonderful addition for any team."

Listed skills include Leadership, E Commerce, Executive Management, Agile Project Management, and 35 others.